COCKROACH CONTROL · LAVON, TX
Preferred Pest Management logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%49+17.2Reliability 15%16+2.4Craft & service 20%81+16.2Value 10%78+7.8Momentum 8%17+1.4Track record 7%16+1.1Accountability 5%59+3Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE

Preferred Pest Management

Better than 45% of cockroach control · #22 of 40

5.0★205 Google reviewsGoogle star rating as shown on Google Maps.
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Preferred Pest Management for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$95–$173
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Termite inspection”

★★★★★ Maria · Edited 2 weeks ago

Justin did an excellent job! I have not heard or seen any rodent activity since I switched to this company a few months ago. They take great care of my outdoors. I really highly recommend this company!

Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Phyllis · Edited 9 months ago

We called Preferred for general pest control upon moving into our home and Eric takes great care each service, is super knowledgeable and scheduling service is easy!

Paid $80–100Great priceHornet & wasp exterminationTermite inspectionGeneral pest inspection
★★★★★ Victoria · Edited 11 months ago

Will definitely highly recommend this company. Love that it’s a local company, very professional, great value, and great customer service. I love that they said they’d come back in 2 weeks if I saw the big roaches after this treatment.

Paid $100–120Reasonable priceHornet & wasp exterminationTermite inspectionTermite extermination
★★★★★ John · 3 years ago

Griffin was great!! Walked us through everything from start to finish. Very prompt response time and was able to finish our job quickly. Would highly recommend.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Joseph · 3 years ago

Griffin was very professional and helpful. He didn’t try to sell services we didn’t need, just get us what we did. Thank you

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jason · 3 years ago

Great communication and thorough explanation of services.

Bug & insect exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Alexander · 3 years ago

Regular service is provided timely and consistently without issue, but proprietary needs are also addressed very quickly and thoroughly with the needed attention.

Ant exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Rosa · 4 years ago

This is the first time I've had to use a termite exterminator and the thought was scary. I googled termite companies and decided on Preferred Pest Management. Mr. Griffin was very professional, completely understood my situation and put me at ease. I had a very positive experience. He was right on time, knew exactly…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sarah · 4 years ago

Griffin is so easy to work with. He’s knowledgeable and timely and always check with us and goes out of his way to take care of any issues we might be having. Would highly recommend!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Curtis · 5 years ago

Very good communication. Griffin was very knowledgeable and professional. I feel confident that my home will remain pest free as long as he is on the job.

Ant exterminationCockroach exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Hayden · 5 years ago

very professional, on time, and informative, would recommend

Ant exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Kacy · 5 years ago

Rating only, no written review.

Ant exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Phyllis · 5 years ago

Rating only, no written review.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Zach · 5 years ago

Rating only, no written review.

Bed bug exterminationCockroach exterminationFlea & mite extermination+ Quality+ Professionalism

vs category

Blue = Preferred, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (7 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q3: 5.00★ (8 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 4.67★ (9 reviews)2025-Q3: 5.00★ (13 reviews)2025-Q4: 4.83★ (23 reviews)2026-Q1: 5.00★ (15 reviews)2026-Q2: 5.00★ (2 reviews)2026-Q3: 5.00★ (11 reviews)2026-Q4: 5.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$86-24% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 39%Reasonable 59%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%49+17.2Reliability 15%16+2.4Craft & service 20%81+16.2Value 10%78+7.8Momentum 8%17+1.4Track record 7%16+1.1Accountability 5%59+3Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
49
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
81
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
78
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
16
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
59

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+72 / −0
Professionalism
+83 / −0
Responsiveness
+68 / −0
Punctuality
+65 / −0
Value
+55 / −0

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