Experts Reviews · Company report
Premier Automotive Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Premier Automotive Service

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Automotive Service is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Automotive Service is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Automotive Service is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Automotive Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Automotive Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Automotive Service is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Premier Automotive Service for 8 kinds of job.

Premier Automotive Service for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#215 / 449
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Brakes” · showing 20

Chelsea13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always appreciate the transparency of what needs to be priority and what can hold. Very timely service.

Reasonable priceBrakesOil change
EdwardLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Very satisfied with the work they did. They even offered a car to get me around while the work was done. Thanks

Reasonable priceBrakes
KC7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The staff is always friendly, knowledgeable and never pushy. They genuinely care about my vehicle and what is the best choice for me given my individual situation.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBrakes+ Punctuality+ Quality+ Professionalism
timLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Honest as they come, knowledgeable mechanics, always do a solid job.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They never try to up sell me on anything I don't need and are honest, relatively affordable, and fast.

Reasonable priceTire rotationsBrakesBattery
Elayne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I won't take my vehicle anywhere else. The friendly, knowledgeable team cares for my vehicle like it was their own. Consistently high level of service, no pressure and honest discussion of my vehicle's needs. This team rocks!!

Carburetor cleaningElectrical repairAir & cabin filter replacement
Debra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Honest, friendly and timely service. Tim is a gem. Premier has been my go to mechanic for 2 decades.

BrakesGeneral repairs & maintenance+ Punctuality+ Professionalism
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve used premiere for years, also turned my entire family on to premiere. Always a pleasant and extremely helpful experience. The service is above all. Highly recommend premier to everyone. This place has helped tremendously for not only myself, family, but also my business.

Auto battery replacementAuto maintenanceAuto tire replacement
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The bottom line is I trust these guys as mechanics. You get a detailed report about your entire vehicle with their estimate you don’t feel the pressure of an upsell and you don’t feel as though they’re trying to take it vantage of your situation. They’re honest about what needs to be fixed on your car or truck. If…

A/C installation & repairAuto exhaust system repairAuto maintenance
Ctiggs884 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great group of guys and a family owned business with service that is hard to beat!

BrakesAuto power window repair
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My family and I have used Premier for years. They are without a doubt the best automotive shop I’ve ever used. Staff is friendly and knowledgeable.

BrakesOil change
NicholeLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

I go to Premier for all of my auto needs. They are efficient, thorough and reliable. Theybhave a warranty on all their work and even let you use a loaner car if needed.

Auto maintenanceBrake service & repairBrakes
Roger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

As usual great service and experience.

Brake service & repairBrakesGeneral repairs & maintenance+ Professionalism
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been blessed by Chad,Tim, and Team since their days at the corner of 73rd and Hickman. Always friendly and professional, combined with high quality from top notch knowledge and ability, built on a firm foundation of trust and honesty. Whether a scheduled appointment or a dramatic emergency while on the road,…

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Always friendly help, forthcoming with their findings.

Brakes+ Quality+ Professionalism
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Premier Automotive is worthy of the highest possible recommendation for the quality of its work and its observance of the finest standards of automotive advice. Over the years, Chad has provided carefully considered recommendations regarding our family autos which have clearly been based on both deep experience and…

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jenny14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chad and his team at Premier went above and beyond to help me with the warranty company. They were very willing to help me and kept me in the loop throughout the process. Highly recommend.

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great place and very professional. Will always give you real opinion and recommendations with repairs. Been taking my cars here for over 20 years and would send anyone who needs any type of repair to them.

BatteryBrakesEngine repair+ Quality+ Professionalism+ Value
SLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very friendly, courteous and professional service. Accepts care credit. I will continue to bring my vehicle here.

BrakesElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Show more brakes reviews (8 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 1%Not sure 3%

Jobs customers hired them for

Compare with