Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
667 Google reviews we collected
Phrases our text analysis found in 474 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and professional from making the appt to picking up my vehicle.”
“Great service, great experience and people were quick to give me a loaner and they got my car back on track within the day.”
“The issue was resolved quickly and the cost is fair.”
“I moved to Urbandale from a small town with a very trustworthy mechanic.”
“It feels like one of the most dishonest auto repair experiences I have ever had.”
“They were honest with work that needed to be done and reasonably priced.”
“Only to find out they tried to over charge me!”
“I have been going to this place for years with multiple vehicles and I always recommend them to friends/family.”
“Never again will I allow AAA to refer me to someone else!”
“Great communication and experience, I will definitely use this facility for my car service needs in the future.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Premier Automotive Service for 8 kinds of job. Pick one to see what they paid and said.
Great service, great experience and people were quick to give me a loaner and they got my car back on track within the day.
Excellent, fast and friendly service. Will definitely be back again. Thank you!!!
I highly recommend Premier Automotive Services. I moved to Urbandale from a small town with a very trustworthy mechanic. I was apprehensive about finding a mechanic here whom I could trust. The staff at Automotive Premier Services exceeded my expectations. They were extremely helpful and very honest with me. I give them a 5 Star Plus rating!!!!
I have an emergency need for a rusted/broken screw on a license plate. The issue was resolved quickly and the cost is fair. Great communication and experience, I will definitely use this facility for my car service needs in the future.
We didn’t have to wait at all for our scheduled appointment and work was completed within an hour. They were honest with work that needed to be done and reasonably priced. We also appreciated their friendliness when explaining what needed to be done. We will definitely be back!
Great shop & awesome staff. Very smooth experience and everyone was super friendly.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 129 | — |
| General repairs & maintenance | 106 | — |
| Tires | 39 | — |
| Auto engine diagnostic | 35 | — |
| Vehicle Inspection | 32 | — |
| Auto maintenance | 30 | — |
| Engine repair | 30 | — |
| Electrical repair | 28 | — |
4.8 ★★★★★ 667 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very friendly and professional from making the appt to picking up my vehicle.
Exceptional customer service. I will not take my vehicles anywhere else *****
Thank you, Tim! We are proud to hear that our auto repair shop is the best in town, and we truly value your continued loyalty to us!
Great service, great experience and people were quick to give me a loaner and they got my car back on track within the day.
Great people and service, smiles!!!
Fred, thank you! We’re delighted our friendly team and service brought smiles to your visit. We truly appreciate it and look forward to welcoming you back.
Excellent, fast and friendly service. Will definitely be back again. Thank you!!!
Craig, thank you for the wonderful feedback! We’re glad you received excellent, fast, and friendly service. We truly appreciate it and look forward to welcoming you back!
I highly recommend Premier Automotive Services. I moved to Urbandale from a small town with a very trustworthy mechanic. I was apprehensive about finding a mechanic here whom I could trust. The staff at Automotive Premier Services exceeded my expectations. They were extremely helpful and very honest with me. I give them a 5 Star Plus rating!!!!
Stacy, thank you for the wonderful 5-star-plus recommendation! We're thrilled our helpful, honest team exceeded your expectations and earned your trust. We look forward to serving you again!
I have an emergency need for a rusted/broken screw on a license plate. The issue was resolved quickly and the cost is fair. Great communication and experience, I will definitely use this facility for my car service needs in the future.
Thank you, Zhan-Bin! We’re glad we could quickly resolve the license plate issue at a fair cost, with clear communication throughout. We look forward to serving your car care needs again!
I trust Premier for repairs and honest advice on auto problems.
Thank you, June, for the awesome review! We are thrilled that you trust us with your car and appreciate our honest advice. We'll always be here to provide you with the best service possible!
We didn’t have to wait at all for our scheduled appointment and work was completed within an hour. They were honest with work that needed to be done and reasonably priced. We also appreciated their friendliness when explaining what needed to be done. We will definitely be back!
Thank you, Ron, for taking the time to leave us such a positive review! We're thrilled to hear that your experience with us was a great one. It's fantastic to know that we met your expectations in terms of efficiency, honesty, and customer service. We can't wait to welcome you back for your future automotive needs!
Great shop & awesome staff. Very smooth experience and everyone was super friendly.
Taylor, thank you for the wonderful review! We’re thrilled you enjoyed the smooth experience and friendly, awesome staff. We look forward to welcoming you back!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
