Experts Reviews · Company report
Premier Automotive Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Premier Automotive Service

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Automotive Service is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Automotive Service is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Automotive Service is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Automotive Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Automotive Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Automotive Service is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Premier Automotive Service for 8 kinds of job.

Premier Automotive Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.106
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#128 / 442
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 106 Google reviews tagged “General repairs & maintenance” · showing 20

DougLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My go-to guys

General repairs & maintenance+ Punctuality+ Quality
LyleLocal Guide · 161 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excelente work.. Had a list of work needed done and they worked with me to most important first, then subsequent oil changes do more.. this spreads my money further!! Great people!!

Great priceGeneral repairs & maintenanceOil change
JakeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great shop and friendly service! They know what they're doing, they're honest, and they're unbelievably fast. I will come back, for anything I can't do myself.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceOil change
Chelsea13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
DaveLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have had our autos serviced at Premier for 15 years, and keep going back. Recently my wife’s car was hit from behind in a construction area just a mile from Premier. Aside from damage to the rear hatch and bumper, the car seemed to ok to drive except the rear muffler and exhaust tips were hanging very low, just…

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionAuto maintenance
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★

I wish they would have checked & aired the tires while it was in for an INSPECTION??? Guess I expected too much

General repairs & maintenanceAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Finally found a shop I would recommend to others. Very pleasant employees, clean shop, and affordable service.

Reasonable priceGeneral repairs & maintenanceBrake service & repairOil change
Patty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always accommodating and great quality. Appreciate their expertise with my car.

Reasonable priceGeneral repairs & maintenanceAuto brake repairService not listed
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We always come back to Premier and I can’t imagine going anywhere else. Every employee I’ve interacted with has been upbeat, knowledgeable, and able to answer any question I had. I would trust them any day and recommend them to anyone. What more could you want?

Reasonable priceExhaustGeneral repairs & maintenanceAuto engine tuning
KC7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The staff is always friendly, knowledgeable and never pushy. They genuinely care about my vehicle and what is the best choice for me given my individual situation.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBrakes+ Punctuality+ Quality+ Professionalism
timLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Honest as they come, knowledgeable mechanics, always do a solid job.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing staff and service!! They all go above and beyond!

General repairs & maintenance
Score8611 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Cody was super helpful and very friendly. He gave great advice on what I needed fixed and outlined costs with pictures for the estimates that made it clear what was needed.

Great priceSteering & suspension repairGeneral repairs & maintenanceBattery
Sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I knew what was the matter with my car (hatch shocks). They did not try to add to my bill - which would have been the same if I’d gone to another local station. Always the pinnacle of professionalism.

General repairs & maintenance
Tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our 2014 Subaru had a head gasket fail. We had it estimated at three different shops, all with similar (and expensive) estimates. We chose Premier Automotive because they were detailed in their verbal explanations and were honest about pros AND cons of the repair on an older vehicle. We chose to proceed (fix the car…

Reasonable priceGeneral repairs & maintenanceEngine repairVehicle Inspection
TheronLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Appointment on time and work completed earlier than I expected.

Reasonable priceGeneral repairs & maintenance
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I purchased a new vehicle and wanted to get it looked over. Mark C. was the technician that work on it. I asked to be able to look under the vehicle while it was lifted up. He was nice enough to go over and point out a few issues he found. I was provided an estimate of what needs worked on. I will be back!!

Great priceGeneral repairs & maintenance
Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always fantastic service. Highly recommend.

General repairs & maintenanceAuto maintenance
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always courteous, friendly, informative, and helpful. Very professional.

General repairs & maintenance+ Quality+ Professionalism
G3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Outstanding service!!

General repairs & maintenanceTire rotationsOil change

Show more general repairs & maintenance reviews (86 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 1%Not sure 3%

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