How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPremier Automotive Service
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Premier Automotive Service for 8 kinds of job.
Premier Automotive Service for general repairs & maintenance
Clear ✕All 106 Google reviews tagged “General repairs & maintenance” · showing 60
My go-to guys
Excelente work.. Had a list of work needed done and they worked with me to most important first, then subsequent oil changes do more.. this spreads my money further!! Great people!!
Great shop and friendly service! They know what they're doing, they're honest, and they're unbelievably fast. I will come back, for anything I can't do myself.
I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.
We have had our autos serviced at Premier for 15 years, and keep going back. Recently my wife’s car was hit from behind in a construction area just a mile from Premier. Aside from damage to the rear hatch and bumper, the car seemed to ok to drive except the rear muffler and exhaust tips were hanging very low, just…
I wish they would have checked & aired the tires while it was in for an INSPECTION??? Guess I expected too much
Finally found a shop I would recommend to others. Very pleasant employees, clean shop, and affordable service.
Always accommodating and great quality. Appreciate their expertise with my car.
We always come back to Premier and I can’t imagine going anywhere else. Every employee I’ve interacted with has been upbeat, knowledgeable, and able to answer any question I had. I would trust them any day and recommend them to anyone. What more could you want?
The staff is always friendly, knowledgeable and never pushy. They genuinely care about my vehicle and what is the best choice for me given my individual situation.
Honest as they come, knowledgeable mechanics, always do a solid job.
Amazing staff and service!! They all go above and beyond!
Cody was super helpful and very friendly. He gave great advice on what I needed fixed and outlined costs with pictures for the estimates that made it clear what was needed.
I knew what was the matter with my car (hatch shocks). They did not try to add to my bill - which would have been the same if I’d gone to another local station. Always the pinnacle of professionalism.
Our 2014 Subaru had a head gasket fail. We had it estimated at three different shops, all with similar (and expensive) estimates. We chose Premier Automotive because they were detailed in their verbal explanations and were honest about pros AND cons of the repair on an older vehicle. We chose to proceed (fix the car…
Appointment on time and work completed earlier than I expected.
I purchased a new vehicle and wanted to get it looked over. Mark C. was the technician that work on it. I asked to be able to look under the vehicle while it was lifted up. He was nice enough to go over and point out a few issues he found. I was provided an estimate of what needs worked on. I will be back!!
Always fantastic service. Highly recommend.
Always courteous, friendly, informative, and helpful. Very professional.
Outstanding service!!
Great place with good honest people working there.
Fixed leak and replaced tires.
I won't take my vehicle anywhere else. The friendly, knowledgeable team cares for my vehicle like it was their own. Consistently high level of service, no pressure and honest discussion of my vehicle's needs. This team rocks!!
Good and friendly.
The team @ Premier is always great to deal with & I trust their advice for all of our vehicles.
all the guys are super accommodating..great place to get repairs done..honest work..Chad and the rest of the guys are great
3rd visit and I Still highly recommend Premier! My second visit to Premier Auto Repair was as great as the first. I knew of some issues needing repaired to keep my Tahoe on the road. I'm extremely glad to have found this shop and will recommend them to anyone!!! First visit: I Had to change car repair shops.…
Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I absolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!
I have been taking my cars to Premier for many years and the quality of service has always been excellent. You always get detailed explanations of the service provided and the value of service is beyond compare.
Honest, friendly and timely service. Tim is a gem. Premier has been my go to mechanic for 2 decades.
Top notch service every time from the friendliest people around!
They are very competitive price wise and they are very honest,and courteous
Have never had a bad experience here. The staff and managment are super frinedly, considerate and hard working! Would completely recommend them for all your service needs!
Excellent service!!
The bottom line is I trust these guys as mechanics. You get a detailed report about your entire vehicle with their estimate you don’t feel the pressure of an upsell and you don’t feel as though they’re trying to take it vantage of your situation. They’re honest about what needs to be fixed on your car or truck. If…
Love Premier Automotive! They always take such great care of my car! They’re honest and very professional and friendly!
Prompt, informative, honest
Oil change
Fast friendly service, and they offer a loaner vehicle while your car is being worked on
Great costumer service, nice, pleasant, friendly. Tim and then team provide great services and excellent costumer service. Gordana wilhite. Thank you for your service
My experience was good. I have an uncle who was an auto mechanic so I am.hard to impress. But I felt I was well taken care of and everything g went as expected. Also service was fast.
Easy to set up appointment; very responsive. Reasonably priced that comes with comprehensive repair report so you know what to expect moving forward.
I wouldn’t take our vehicles anywhere else. They are honest and reliable and don’t try to nickel and dime you for things you do not need. Wonderful team!!
Premier is a top notch auto repair shop. They are always on time and close to what they quote you. We are always satisfied with the quality of the work performed. We highly recommend Premier.
Great place!! Tim and his crew take exceptual care with my wife's car needs! I trust them to keep us safe!! We have been with Tim and Premier for 17 years now! We feel that Tim and his team are like family!
Premier does a fantastic job with my VW Eos! They are professional and reliable. I appreciate their service and trust them to do what's right for me and my car.
They do a great job and get it done promptly. I trust them to do anything on my car!
They are personal and do not do things that are not needed. They tell you what needs to be done in the future, time frame & if you ask they will give you approximately what it would cost.
This was my first time at the place and I really appreciated the service. Tim was very friendly and open throughout the whole process. He updated me every time there was a cost change or maintenance update. The pricing seemed reasonable, they even gave me a discount when it was higher than what they originally…
I highly recommend them. Very professional and quick.
Just can’t say enough about the customer service here! Wow!
I noticed a coolant leak when I got to work and called to get it fixed ASAP. They were able to get my vehicle examined and fixed the same day. I did have a check engine light come on the next morning. I took it back and they gave me a car to get to work in and discovered an O2 sensor may have got accidentally…
Thorough and professional and always a pleasure to work with!
We have used this shop forever. They are incredibly transparent in their billing and diagnostics. They are walking my 17-year old daughter through scheduling maintenance and taking preventative care of her car. Best in town for sure. Added 5/27/20: Went in for an oil change on Thursday but they found lots to…
The service was timely, detailed and at the right price. I love the Smart Car loaner!
As usual great service and experience.
Friendly. Excellent service. Went the extra mile 🥰
Competent service. Honest about what is needed and what is optional or can be deferred until later.
Very quick service. Great online communication with pictures of problem areas. Would definitely recommend, and use again!
Always the best service, I’ve taken all my vehicles to Premier and the work is always beyond exceptional. Nate and the rest of the guys do amazing work
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 129 | — |
| General repairs & maintenance | 106 | — |
| Tires | 39 | — |
| Auto engine diagnostic | 35 | — |
| Vehicle Inspection | 32 | — |
| Auto maintenance | 30 | — |
| Engine repair | 30 | — |
| Electrical repair | 28 | — |
