Premier Automotive Service
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Premier Automotive Service for 8 kinds of job.
Premier Automotive Service for general repairs & maintenance
Clear ✕All 106 Google reviews tagged “General repairs & maintenance” · showing 80
My go-to guys
Excelente work.. Had a list of work needed done and they worked with me to most important first, then subsequent oil changes do more.. this spreads my money further!! Great people!!
Great shop and friendly service! They know what they're doing, they're honest, and they're unbelievably fast. I will come back, for anything I can't do myself.
I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.
We have had our autos serviced at Premier for 15 years, and keep going back. Recently my wife’s car was hit from behind in a construction area just a mile from Premier. Aside from damage to the rear hatch and bumper, the car seemed to ok to drive except the rear muffler and exhaust tips were hanging very low, just…
I wish they would have checked & aired the tires while it was in for an INSPECTION??? Guess I expected too much
Finally found a shop I would recommend to others. Very pleasant employees, clean shop, and affordable service.
Always accommodating and great quality. Appreciate their expertise with my car.
We always come back to Premier and I can’t imagine going anywhere else. Every employee I’ve interacted with has been upbeat, knowledgeable, and able to answer any question I had. I would trust them any day and recommend them to anyone. What more could you want?
The staff is always friendly, knowledgeable and never pushy. They genuinely care about my vehicle and what is the best choice for me given my individual situation.
Honest as they come, knowledgeable mechanics, always do a solid job.
Amazing staff and service!! They all go above and beyond!
Cody was super helpful and very friendly. He gave great advice on what I needed fixed and outlined costs with pictures for the estimates that made it clear what was needed.
I knew what was the matter with my car (hatch shocks). They did not try to add to my bill - which would have been the same if I’d gone to another local station. Always the pinnacle of professionalism.
Our 2014 Subaru had a head gasket fail. We had it estimated at three different shops, all with similar (and expensive) estimates. We chose Premier Automotive because they were detailed in their verbal explanations and were honest about pros AND cons of the repair on an older vehicle. We chose to proceed (fix the car…
Appointment on time and work completed earlier than I expected.
I purchased a new vehicle and wanted to get it looked over. Mark C. was the technician that work on it. I asked to be able to look under the vehicle while it was lifted up. He was nice enough to go over and point out a few issues he found. I was provided an estimate of what needs worked on. I will be back!!
Always fantastic service. Highly recommend.
Always courteous, friendly, informative, and helpful. Very professional.
Outstanding service!!
Great place with good honest people working there.
Fixed leak and replaced tires.
I won't take my vehicle anywhere else. The friendly, knowledgeable team cares for my vehicle like it was their own. Consistently high level of service, no pressure and honest discussion of my vehicle's needs. This team rocks!!
Good and friendly.
The team @ Premier is always great to deal with & I trust their advice for all of our vehicles.
all the guys are super accommodating..great place to get repairs done..honest work..Chad and the rest of the guys are great
3rd visit and I Still highly recommend Premier! My second visit to Premier Auto Repair was as great as the first. I knew of some issues needing repaired to keep my Tahoe on the road. I'm extremely glad to have found this shop and will recommend them to anyone!!! First visit: I Had to change car repair shops.…
Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I absolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!
I have been taking my cars to Premier for many years and the quality of service has always been excellent. You always get detailed explanations of the service provided and the value of service is beyond compare.
Honest, friendly and timely service. Tim is a gem. Premier has been my go to mechanic for 2 decades.
Top notch service every time from the friendliest people around!
They are very competitive price wise and they are very honest,and courteous
Have never had a bad experience here. The staff and managment are super frinedly, considerate and hard working! Would completely recommend them for all your service needs!
Excellent service!!
The bottom line is I trust these guys as mechanics. You get a detailed report about your entire vehicle with their estimate you don’t feel the pressure of an upsell and you don’t feel as though they’re trying to take it vantage of your situation. They’re honest about what needs to be fixed on your car or truck. If…
Love Premier Automotive! They always take such great care of my car! They’re honest and very professional and friendly!
Prompt, informative, honest
Oil change
Fast friendly service, and they offer a loaner vehicle while your car is being worked on
Great costumer service, nice, pleasant, friendly. Tim and then team provide great services and excellent costumer service. Gordana wilhite. Thank you for your service
My experience was good. I have an uncle who was an auto mechanic so I am.hard to impress. But I felt I was well taken care of and everything g went as expected. Also service was fast.
Easy to set up appointment; very responsive. Reasonably priced that comes with comprehensive repair report so you know what to expect moving forward.
I wouldn’t take our vehicles anywhere else. They are honest and reliable and don’t try to nickel and dime you for things you do not need. Wonderful team!!
Premier is a top notch auto repair shop. They are always on time and close to what they quote you. We are always satisfied with the quality of the work performed. We highly recommend Premier.
Great place!! Tim and his crew take exceptual care with my wife's car needs! I trust them to keep us safe!! We have been with Tim and Premier for 17 years now! We feel that Tim and his team are like family!
Premier does a fantastic job with my VW Eos! They are professional and reliable. I appreciate their service and trust them to do what's right for me and my car.
They do a great job and get it done promptly. I trust them to do anything on my car!
They are personal and do not do things that are not needed. They tell you what needs to be done in the future, time frame & if you ask they will give you approximately what it would cost.
This was my first time at the place and I really appreciated the service. Tim was very friendly and open throughout the whole process. He updated me every time there was a cost change or maintenance update. The pricing seemed reasonable, they even gave me a discount when it was higher than what they originally…
I highly recommend them. Very professional and quick.
Just can’t say enough about the customer service here! Wow!
I noticed a coolant leak when I got to work and called to get it fixed ASAP. They were able to get my vehicle examined and fixed the same day. I did have a check engine light come on the next morning. I took it back and they gave me a car to get to work in and discovered an O2 sensor may have got accidentally…
Thorough and professional and always a pleasure to work with!
We have used this shop forever. They are incredibly transparent in their billing and diagnostics. They are walking my 17-year old daughter through scheduling maintenance and taking preventative care of her car. Best in town for sure. Added 5/27/20: Went in for an oil change on Thursday but they found lots to…
The service was timely, detailed and at the right price. I love the Smart Car loaner!
As usual great service and experience.
Friendly. Excellent service. Went the extra mile 🥰
Competent service. Honest about what is needed and what is optional or can be deferred until later.
Very quick service. Great online communication with pictures of problem areas. Would definitely recommend, and use again!
Always the best service, I’ve taken all my vehicles to Premier and the work is always beyond exceptional. Nate and the rest of the guys do amazing work
I couldn’t be happier! These guys make sure to communicate every single detail and do their best to save me time and money. My work schedule didn’t allow same-day pickup of my car after new tires, service, and battery replacement, and the loaner car was so helpful! Always professional, friendly, and truly care about giving the best possible service.
Service has always been prompt, reliable, and friendly.
I was introduced to Premier Automotive by my insurance agent Ken Sellner. We had gone to another repair place and gotten what looked to be a very inflated quote for repairs. Premier Automotive was very upfront and honest with the things that needed immediate attention versus items that could wait. Thank you so much for your honesty and workmanship!
I stumbled across this auto shop about 7 years ago and have been using them ever since. Very professional, honest, and quick.
Friendly great service and most importantly I have trust in them.
We have been blessed by Chad,Tim, and Team since their days at the corner of 73rd and Hickman. Always friendly and professional, combined with high quality from top notch knowledge and ability, built on a firm foundation of trust and honesty. Whether a scheduled appointment or a dramatic emergency while on the road,…
Premier Automotive is worthy of the highest possible recommendation for the quality of its work and its observance of the finest standards of automotive advice. Over the years, Chad has provided carefully considered recommendations regarding our family autos which have clearly been based on both deep experience and…
Service was prompt, fast and good. The charge seemed to be high for the service provided. The invoice did not break down labor and other costs to see if I received the AAA discount.
First time. Superb service and professionalism. Will absolutely be back and recommended to all.
This place destroyed my 2010 Jeep Wrangler. This place replaced my oil pan, gaskets and alternator in my Jeep Wrangler which cost $1,300. A few weeks later I drove my car to Minneapolis and my car died on the freeway. I was told by two mechanics up there that there was no oil in the vehicle, my oil sensor was…
Premier is the most honest and caring auto repair shop I’ve visited!
This was my first time bringing my car to Premier and it was nothing but a great experience. Headlights and water pump needed to be replaced. They were able to provide me with a loaner car for the day and the repairs were done on time and honestly faster than expected. Saying all that they did this before the…
Great place and very professional. Will always give you real opinion and recommendations with repairs. Been taking my cars here for over 20 years and would send anyone who needs any type of repair to them.
Great service, and trustworthy mechanics
Very friendly, courteous and professional service. Accepts care credit. I will continue to bring my vehicle here.
Everyone who works here is extremely helpful and understanding, especially to someone so vehicle illiterate like myself. They were able to diagnose the problem, give me an accurate cost breakdown, and get my car repaired all in one day. Fantastic service and I would definitely recommend them.
They were helpful in explaining the cars problem And taking Care of the problem. They gave me an estimate that was right on the money. Every interaction was professional and friendly. Will use them for all my cars needs
I called one morning due to a check engine light. They were booked straight but he told me to come in and he’d at least read the light to understand the issue. Turned into a big one, they then gave me a rental, said leave it and we will do our best to get to it. I had mentioned I was going out of town. The next…
I have been going to Premier for many years. They are a great bunch of guys that treat you like family. They are very honest and truth worthy. I would highly recommend them!!
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 129 | — |
| General repairs & maintenance | 106 | — |
| Tires | 39 | — |
| Auto engine diagnostic | 35 | — |
| Vehicle Inspection | 32 | — |
| Auto maintenance | 30 | — |
| Engine repair | 30 | — |
| Electrical repair | 28 | — |