Experts Reviews · Company report
Premier Automotive Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Premier Automotive Service

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Automotive Service is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Automotive Service is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Automotive Service is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Automotive Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Automotive Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Automotive Service is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Premier Automotive Service for 8 kinds of job.

Premier Automotive Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.130
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#130 / 484
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 130 Google reviews tagged “Oil change” · showing 40

Holly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★

Very friendly and professional from making the appt to picking up my vehicle.

Reasonable priceElectricalOil change
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

Exceptional customer service. I will not take my vehicles anywhere else *****

Reasonable priceSteering & suspension repairAuto brake repairAuto tire replacement
June2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I trust Premier for repairs and honest advice on auto problems.

Reasonable priceOil changeService not listed
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, professional service!

Reasonable priceElectricalBatteryOil change
Jared4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just easy.

Reasonable priceOil change
Erich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Perfect service from start to finish. Crystal clear on the communication front as well. These guys are top notch.

Reasonable priceElectrical repairWiper blade installationOil change
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent communication of potentially bad news. Honest assessment of the issue and paths forward.

Reasonable priceAuto engine diagnosticEngine repairOil change
Victoria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I really enjoyed the customer service also the honesty and fast quick service.

Great priceOil change
bobby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always trustworthy, friendly and fair.

Reasonable priceOil change
DawnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They are the best! Fair prices and honest! They are funny too!

Great priceVehicle InspectionAuto maintenanceOil change
Erica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly customer service, informative, disclosed price upfront, and stayed true to commitment. Offered to do the oil change while I was there because they noticed my car was due for that. That was helpful.

Reasonable priceAir & cabin filter replacementSteering & suspension repairOil change
LyleLocal Guide · 161 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excelente work.. Had a list of work needed done and they worked with me to most important first, then subsequent oil changes do more.. this spreads my money further!! Great people!!

Great priceGeneral repairs & maintenanceOil change
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Consistently good service. I scheduled drop off service but decided to wait and they didn’t leave me waiting long.

Reasonable priceAir & cabin filter replacementOil change
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service as usual. Currently access to business is a mess with Hickman construction .

Reasonable priceTiresTire rotationsOil change
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had a big job that needed to be done, they gave me a great quote, explained in detail what needed to be done. Very professional, great work at a decent price.

Reasonable priceAir conditioningOil change
F7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The team at Premiere Auto did a great job servicing our car. We went in for an oil change and left with confidence that all the maintenance checks were in good working order.

Reasonable priceOil change
k14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Does more than change the oil, does a thorough check up on your call and let's you know of there are issues.

Great priceAir & cabin filter replacementOil change
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been taking my vehicles there for years. Highly recommended!

Reasonable priceAir & cabin filter replacementAuto maintenanceOil change
MikeLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I only had an oil change but I would go back again. The waiting room is clean, the staff were nice, the inspection was helpful and they weren't pushy about anything. Recommended!

Great priceOil change
JakeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great shop and friendly service! They know what they're doing, they're honest, and they're unbelievably fast. I will come back, for anything I can't do myself.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceOil change
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

These guys are the best! Constantly amazed and appreciative that they automatically do what is necessary to fix the problem and Not what makes them the most money! And automatically check for their warranty coverage!

Great priceAir & cabin filter replacementTire rotationsOil change
AaronLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Premier Automotive Services is great. Very punctual, good at communicating. They called during a routine oil change and pointed out a few items to keep an eye on vs others they should be done sooner. Not pushy at all, just informative. In the end I opted to have a couple things done same day, and they were able to…

Reasonable priceTire rotationsWiper blade installationAuto maintenance
Chelsea13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
Paige7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I’ve gone to Premier over 18 years now, ever since I got my first car. Everyone there is very respectful, accommodating and trustworthy. I would not trust anyone else with our cars.

Great priceAuto brake repairAuto maintenanceOil change
MelissaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Premier Automotive staff are conscientious and truly care for my cars! They make sure everything is safe and road ready!

Reasonable priceAir & cabin filter replacementTiresAuto maintenance
DaveLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have had our autos serviced at Premier for 15 years, and keep going back. Recently my wife’s car was hit from behind in a construction area just a mile from Premier. Aside from damage to the rear hatch and bumper, the car seemed to ok to drive except the rear muffler and exhaust tips were hanging very low, just…

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionAuto maintenance
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★

I wish they would have checked & aired the tires while it was in for an INSPECTION??? Guess I expected too much

General repairs & maintenanceAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always appreciate the transparency of what needs to be priority and what can hold. Very timely service.

Reasonable priceBrakesOil change
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Finally found a shop I would recommend to others. Very pleasant employees, clean shop, and affordable service.

Reasonable priceGeneral repairs & maintenanceBrake service & repairOil change
LindaLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Love premier!!!! They fixed my car, and told me I needed new tires! Plus I had a few questions for them, and got great answers! This is my new car repair place! Check it out!

Great priceA/C installation & repairAir conditioningOil change
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I highly recommend Premier Automotive Service. I’ve been using them for several years now, and they’ve worked on both my ’98 Jeep and my MDX. They’re always great to work with and communicate clearly about what’s going on with your vehicle and what your options are. Last year I had them redo my brakes, and about a…

Reasonable priceAuto brake repairTire rotationsBattery
Fred5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thanks for checking out my car! I appreciate how thorough Premier always is.

Reasonable priceOil change
Allie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Cody and team always do an amazing job with our vehicles from standard maintenance to extensive repairs. We trust them to be honest, fair, and never over-sell us on anything!

Reasonable priceTire rotationsVehicle InspectionOil change
NA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Took my vehicle in a second time because I was having the same issues, and they fixed it again free of charge. Super quick, friendly, and efficient.

Reasonable priceAuto maintenanceOil changeService not listed
timLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Honest as they come, knowledgeable mechanics, always do a solid job.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I took my 2016 CRV in for service to replace a valve gasket cover and an oil change. Premier got me scheduled quickly, the work was done promptly and everyone I dealt with was extremely polite, professional and understanding. I HIGHLY RECOMMEND Premier Automotive!

Great priceEngine repairOil change
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I service all my vehicles at Premier. From the moment I notice an issue to the completed repair is usually 24 hours. Always white-glove, thorough, transparent treatment. An excellent experience in Urbandale you won’t find at a dealership. 👏🏼👏🏼

Great priceSteering & suspension repairAuto engine diagnosticVehicle Inspection
alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’m content! They did a good job again with work on getting a new power window regulator. Got me in within a day of my call and out the door later that afternoon.

Great priceOil change
CHRIS4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Took car in for tire repair; but tech's inspection revealed excessive tread wear on all tires due to their advanced age. Staff recommended new tires and were able to install later that day. Thank you for looking after my safety as a traveler as the ride is so much smoother than it was before. Also, Premier…

ExhaustOil change+ Punctuality+ Quality+ Professionalism
Ted5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Thank you so much for a great experience. I had taken my cars to Premier for years but this car had warranties so I took it back to dealer. I brought it back and it has been working better than it had for the last 6-8 months! Thank you!

Great priceAir & cabin filter replacementOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 1%Not sure 3%

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