How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPremier Automotive Service
Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 667 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Premier Automotive Service for 8 kinds of job.
Premier Automotive Service for oil change
Clear ✕All 130 Google reviews tagged “Oil change”
Very friendly and professional from making the appt to picking up my vehicle.
Exceptional customer service. I will not take my vehicles anywhere else *****
I trust Premier for repairs and honest advice on auto problems.
Prompt, professional service!
Just easy.
Perfect service from start to finish. Crystal clear on the communication front as well. These guys are top notch.
Excellent communication of potentially bad news. Honest assessment of the issue and paths forward.
I really enjoyed the customer service also the honesty and fast quick service.
Always trustworthy, friendly and fair.
They are the best! Fair prices and honest! They are funny too!
Friendly customer service, informative, disclosed price upfront, and stayed true to commitment. Offered to do the oil change while I was there because they noticed my car was due for that. That was helpful.
Excelente work.. Had a list of work needed done and they worked with me to most important first, then subsequent oil changes do more.. this spreads my money further!! Great people!!
Consistently good service. I scheduled drop off service but decided to wait and they didn’t leave me waiting long.
Excellent service as usual. Currently access to business is a mess with Hickman construction .
I had a big job that needed to be done, they gave me a great quote, explained in detail what needed to be done. Very professional, great work at a decent price.
The team at Premiere Auto did a great job servicing our car. We went in for an oil change and left with confidence that all the maintenance checks were in good working order.
Does more than change the oil, does a thorough check up on your call and let's you know of there are issues.
I have been taking my vehicles there for years. Highly recommended!
I only had an oil change but I would go back again. The waiting room is clean, the staff were nice, the inspection was helpful and they weren't pushy about anything. Recommended!
Great shop and friendly service! They know what they're doing, they're honest, and they're unbelievably fast. I will come back, for anything I can't do myself.
These guys are the best! Constantly amazed and appreciative that they automatically do what is necessary to fix the problem and Not what makes them the most money! And automatically check for their warranty coverage!
Premier Automotive Services is great. Very punctual, good at communicating. They called during a routine oil change and pointed out a few items to keep an eye on vs others they should be done sooner. Not pushy at all, just informative. In the end I opted to have a couple things done same day, and they were able to…
I have been going to this place for years with multiple vehicles and I always recommend them to friends/family. Reasonable pricing, loaner cars available, and they are always great at communicating what is needed to be done whenever I bring my vehicle in.
I’ve gone to Premier over 18 years now, ever since I got my first car. Everyone there is very respectful, accommodating and trustworthy. I would not trust anyone else with our cars.
Premier Automotive staff are conscientious and truly care for my cars! They make sure everything is safe and road ready!
We have had our autos serviced at Premier for 15 years, and keep going back. Recently my wife’s car was hit from behind in a construction area just a mile from Premier. Aside from damage to the rear hatch and bumper, the car seemed to ok to drive except the rear muffler and exhaust tips were hanging very low, just…
I wish they would have checked & aired the tires while it was in for an INSPECTION??? Guess I expected too much
Always appreciate the transparency of what needs to be priority and what can hold. Very timely service.
Finally found a shop I would recommend to others. Very pleasant employees, clean shop, and affordable service.
Love premier!!!! They fixed my car, and told me I needed new tires! Plus I had a few questions for them, and got great answers! This is my new car repair place! Check it out!
I highly recommend Premier Automotive Service. I’ve been using them for several years now, and they’ve worked on both my ’98 Jeep and my MDX. They’re always great to work with and communicate clearly about what’s going on with your vehicle and what your options are. Last year I had them redo my brakes, and about a…
Thanks for checking out my car! I appreciate how thorough Premier always is.
Cody and team always do an amazing job with our vehicles from standard maintenance to extensive repairs. We trust them to be honest, fair, and never over-sell us on anything!
Took my vehicle in a second time because I was having the same issues, and they fixed it again free of charge. Super quick, friendly, and efficient.
Honest as they come, knowledgeable mechanics, always do a solid job.
I took my 2016 CRV in for service to replace a valve gasket cover and an oil change. Premier got me scheduled quickly, the work was done promptly and everyone I dealt with was extremely polite, professional and understanding. I HIGHLY RECOMMEND Premier Automotive!
I service all my vehicles at Premier. From the moment I notice an issue to the completed repair is usually 24 hours. Always white-glove, thorough, transparent treatment. An excellent experience in Urbandale you won’t find at a dealership. 👏🏼👏🏼
I’m content! They did a good job again with work on getting a new power window regulator. Got me in within a day of my call and out the door later that afternoon.
Took car in for tire repair; but tech's inspection revealed excessive tread wear on all tires due to their advanced age. Staff recommended new tires and were able to install later that day. Thank you for looking after my safety as a traveler as the ride is so much smoother than it was before. Also, Premier…
Thank you so much for a great experience. I had taken my cars to Premier for years but this car had warranties so I took it back to dealer. I brought it back and it has been working better than it had for the last 6-8 months! Thank you!
Timely, friendly service and a fair price
Premier Auto is our family’s auto shop and we recommend it to all our friends. We have tried various repair shops in the area, but ether the service was lacking or non-existent. Premier has always ensured our cars are in top shape and any interaction was easy and clear!
We take my car there every time for oil changes and just little things that need to be done. They have always been fast and fair on their prices. I highly recommend them to anyone.
They never try to up sell me on anything I don't need and are honest, relatively affordable, and fast.
The guys are always so nice and helpful. They don’t try to push unnecessary repairs on you which is nice. They do a great job!
Outstanding service!!
I won't take my vehicle anywhere else. The friendly, knowledgeable team cares for my vehicle like it was their own. Consistently high level of service, no pressure and honest discussion of my vehicle's needs. This team rocks!!
Great service! Professional and courteous, as always!
I have both vehicles serviced at Premier. Just had both winterized, and I waited in a nice waiting room. Everything clean and welcoming with complementary soft drinks. The personnel was friendly and kept me updated on their progress. Will continue going there.
The team @ Premier is always great to deal with & I trust their advice for all of our vehicles.
3rd visit and I Still highly recommend Premier! My second visit to Premier Auto Repair was as great as the first. I knew of some issues needing repaired to keep my Tahoe on the road. I'm extremely glad to have found this shop and will recommend them to anyone!!! First visit: I Had to change car repair shops.…
Great customer service, friendly, helpful and informative of services being performed and parts being replaced. Will go back here again for future repairs.
Great staff, great service, and quality work!
They are very competitive price wise and they are very honest,and courteous
I’ve used premiere for years, also turned my entire family on to premiere. Always a pleasant and extremely helpful experience. The service is above all. Highly recommend premier to everyone. This place has helped tremendously for not only myself, family, but also my business.
Excellent service!!
Great as usual
The bottom line is I trust these guys as mechanics. You get a detailed report about your entire vehicle with their estimate you don’t feel the pressure of an upsell and you don’t feel as though they’re trying to take it vantage of your situation. They’re honest about what needs to be fixed on your car or truck. If…
Prompt, informative, honest
I went in because my oil stick was broke and i wasn’t able to get an oil change because of it. They fixed it, wasn’t cheap but they got the stick out. They also checked my car and let me know of things that need fixed or soon need fixed. I went on my way, later that day my check engine light comes on. and it’s been…
Oil change
Fast friendly service, and they offer a loaner vehicle while your car is being worked on
My family and I have used Premier for years. They are without a doubt the best automotive shop I’ve ever used. Staff is friendly and knowledgeable.
Great costumer service, nice, pleasant, friendly. Tim and then team provide great services and excellent costumer service. Gordana wilhite. Thank you for your service
Long time customer. Straight talkers, good work and fair prices. I recommend them highly.
Very friendly and reasonably priced!!
I have depended on Premier Automotive for many years and have always received honest and dependable assessments and rapid service; courteous, personable care.
I was very weary of bringing my car to somewhere that wasn't the dealer but they did an amazing job and will definitely be going back.
Excellent customer service
Great place!! Tim and his crew take exceptual care with my wife's car needs! I trust them to keep us safe!! We have been with Tim and Premier for 17 years now! We feel that Tim and his team are like family!
We’ve entrusted our vehicles to Chad for 25 years. The crew at Premiere is reliable, fast and friendly, and always happy to explain what needs to be done and answer questions.
I called last minute for an oil change appointment and they set me up for the next day. I chose to wait and less than 30 minutes later, we were back on the road. They were efficient, priced right and Tim was especially engaging and friendly to my 3 YO grandson. Make Premier your service shop! My son- in- law is a…
They are personal and do not do things that are not needed. They tell you what needs to be done in the future, time frame & if you ask they will give you approximately what it would cost.
This was my first time at the place and I really appreciated the service. Tim was very friendly and open throughout the whole process. He updated me every time there was a cost change or maintenance update. The pricing seemed reasonable, they even gave me a discount when it was higher than what they originally…
I go to Premier for all of my auto needs. They are efficient, thorough and reliable. Theybhave a warranty on all their work and even let you use a loaner car if needed.
Very satisfying d 😅😅
The guys are friendly and trustworthy. The prices are fair as well.
My BMW was flashing low oil. They looked for leaks, ran diagnostics turns out the sensor had gone bad and was a small simple fix. Mike and Chad were very helpful and communicative and gave me a loaner. And fixed it in 1 day. I got them as a referral and they were excellent.
Easy to talk to staff. They discussed the issue with my car, talked about a variety of options. I didn't feel like I was being swindled like some other places. After my service, they showed me what the issue was and what it is they were talking about. Comprehensive vehicle inspection, as well. Give them a shot!
We have used this shop forever. They are incredibly transparent in their billing and diagnostics. They are walking my 17-year old daughter through scheduling maintenance and taking preventative care of her car. Best in town for sure. Added 5/27/20: Went in for an oil change on Thursday but they found lots to…
The service was timely, detailed and at the right price. I love the Smart Car loaner!
As usual great service and experience.
Very honest people! Love their customer service and prices!!! Thanks
Friendly. Excellent service. Went the extra mile 🥰
They do a great job :)
Competent service. Honest about what is needed and what is optional or can be deferred until later.
Very quick service. Great online communication with pictures of problem areas. Would definitely recommend, and use again!
Premier Automotive has knowledgeable staff and great service!
Friendly great service and most importantly I have trust in them.
We have been blessed by Chad,Tim, and Team since their days at the corner of 73rd and Hickman. Always friendly and professional, combined with high quality from top notch knowledge and ability, built on a firm foundation of trust and honesty. Whether a scheduled appointment or a dramatic emergency while on the road,…
This place destroyed my 2010 Jeep Wrangler. This place replaced my oil pan, gaskets and alternator in my Jeep Wrangler which cost $1,300. A few weeks later I drove my car to Minneapolis and my car died on the freeway. I was told by two mechanics up there that there was no oil in the vehicle, my oil sensor was…
Premeire Auto is an excellent service center and know what they are doing.! Great service and always a fast turnaround. I will take my car back to Premeire next time.
Chad and his team at Premier went above and beyond to help me with the warranty company. They were very willing to help me and kept me in the loop throughout the process. Highly recommend.
As always they did a great job
Great place and very professional. Will always give you real opinion and recommendations with repairs. Been taking my cars here for over 20 years and would send anyone who needs any type of repair to them.
Great service, and trustworthy mechanics
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 129 | — |
| General repairs & maintenance | 106 | — |
| Tires | 39 | — |
| Auto engine diagnostic | 35 | — |
| Vehicle Inspection | 32 | — |
| Auto maintenance | 30 | — |
| Engine repair | 30 | — |
| Electrical repair | 28 | — |
