Experts Reviews · Company report
Premier Carpet Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Premier Carpet Cleaning & Restoration

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 51 mattress cleaning · 5.0★ from 164 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Carpet Cleaning & Restoration is better than 99% of mattress cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than 98% of mattress cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired Premier Carpet Cleaning & Restoration for 6 kinds of job.

Premier Carpet Cleaning & Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$490
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Carpet steam cleaning”

Hayley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

From start to finish, Premier Carpet Cleaning was extremely helpful and easy to work with. I was very appreciative that I was able to have someone in to clean my carpets within 5 days. When Eric showed up, he was professional and obviously cared about getting the job done right. I highly recommend Premier Carpet…

Great priceCarpet steam cleaning
Wendy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very friendly. Showed up on time, explained the process and projected outcome after cleaning. Fast and efficient. Great service and would definitely recommend

Carpet steam cleaning
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Don and his team go above and beyond. There is no one I trust more to take care of the carpet cleaning needs at our multifamily communities. We recently needed 12 apartments completed in just three days, and they pulled out all the stops to make it happen. Not only did they meet the deadline, but the quality of…

Great priceCarpet steam cleaning
Nicquel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Eric and Pat plus El Jefe came over to take care of a mess my dog made running around the house fighting with the drone that was flying outside. In the midst of the fight, she tore her nail and she got blood everywhere But these gentlemen came over and cleaned up this huge mess! looks great so appreciative of the hard work and great service.

Customer photo from Nicquel's reviewCustomer photo from Nicquel's reviewCustomer photo from Nicquel's reviewCustomer photo from Nicquel's review
Great priceCarpet steam cleaning
ChrisLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We just had the carpets in our apartment cleaned. And in the past we had a carpet cleaning business, did the schooling, all the things, (so I'm not the easiest person to please when it comes to cleaning carpets) and Eric just did everything right!!! He was professional, but not haughty. He listened to all my…

Great priceCarpet steam cleaning
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got Don's name from my realator, she said he was the best and most fairly priced in the Billings area. I was having new furniture delivered in four day's time and really wanted my carpets cleaned before it arrived. I called Premier Carpet Cleaning & Restoration in the evening and left a message. I was called…

Great priceCarpet steam cleaning
Jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We used Premier for a move out carpet cleaning and we are very happy with them. They always answerefd the phone and were able to answer any of our questions. They were professional, clean, and reasonably priced. They got all the stains out of the carpet for us. We will be using them from here on out.

Great priceCarpet steam cleaning
Lora11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great attitude and attention to detail! He listened carefully and cleaned up after himself

Reasonable priceCarpet steam cleaning
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Premier Carpet Cleaning & Restoration did an absolutely amazing job on our downstairs carpets. They were in serious need of a deep clean, and the results honestly exceeded our expectations. The carpets look fresh, clean, and almost brand new again. DJ was professional, efficient, and clearly takes pride in his work.…

Customer photo from Kevin's reviewCustomer photo from Kevin's reviewCustomer photo from Kevin's reviewCustomer photo from Kevin's review
Great priceCarpet steam cleaningGeneral carpet cleaning
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used Premier several times with outstanding results. They are quick to respond and always perform professionally. We will use them again and recommend them to you.

Paid $250–300Reasonable priceCarpet steam cleaning
SheilaLocal Guide · 216 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Excellent work. Have done several rentals for me. Always satisfied with the quality and attention to detail. Definitely recommend them.

Carpet steam cleaning
VINCA7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Don provides a quality service at a great price. I thought my son’s carpet would have to be replaced but he made it look like new. I can’t recommend his business enough! He did seven rooms in our house.

Paid $500+Great priceCarpet steam cleaning
HannahLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eric was so professional and knowledgeable on the care for carpets and different products of what I should and shouldn't be using. 10/10 recommend them for anyone. Eric took his time and made sure to give us a very through and detailed service. Normally cleaners are in and out in less than 30 but he took his time…

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent attention to detail! We had carpets cleaned, with years of wear and heavy traffic areas. The carpet looked brand new and stains gone!! We will be using Premier again!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaning
Vivian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our Carpets were heavy soiled and we did not have high expectations. We were extremely pleased with the Awesome Results. Premier carpet cleaning did a above and beyond our expectations. After they were done it looked like new carpetting was laid. Thank you So Much we appreciate the Great Job you did. We will highly recommend you.

Reasonable priceCarpet steam cleaning
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Premier Carpet is the best! Best Job & Best Prices. Thorough & quick! LOOK NO FURTHER! Got blood & candle wax out of my carpet with ease. Highest Recommendation! What other carpet cleaners left in the past, Premier got that clean, too!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Harley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Fast and very efficient! Also, the service was friendly. Big plus.

Carpet steam cleaning
Joel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do amazing work and my business has flourished because of the great reputation and service that premier carpet cleaning and restoration does!!!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sandee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets are 20 years old. The carpet cleaner I had last year did a sub par job. I wasn’t expecting much. I have two flights of stairs with light colored carpet and they were almost black. The job Premier did was amazing. My stairs look almost new. The carpets in my home have not looked this good for many years. I will never use anyone else.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
JayLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Don is an amazing guy and his work speaks for itself. I recommend everyone living in Billings, MT needs to use Premier Enterprises. My wife I feel and I are always satisfied to the highest level. Immaculate job everytime, thanks again Premier Enterprises for all of your time and effort to bring exceptional work…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was able to get scheduled within two weeks of when I originally called Don. He was very professional when he came to clean my area rug and did a great job! I hadn’t had it cleaned in four years and he was able to make it look nearly new. I would recommend Premier to anyone!

Customer photo from Rachel's review
Carpet steam cleaning+ Responsiveness+ Quality+ Professionalism
AyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

DJ did an excellent job cleaning our carpets when we moved out of our rental house. Every stain was removed with the exception of an old paint stain which was there before we even moved in. He was very professional, easy to get a hold of when we had questions, thorough, on time, and did amazing work. 10 out of 10 would recommend!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brooke7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Carpet steam cleaning

Price

$250-16% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 88%Reasonable 12%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning26$209–$434
Carpet steam cleaning23$253–$490
Pet stain & odor removal14$164–$384
Upholstery cleaning3$209–$366
Area rug cleaning3$158–$435
Flood restoration2—

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