Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Premier Carpet Cleaning & Restoration five stars based on 164 reviews, with the owner responding to 53 percent of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including residential and commercial carpet cleaning, stain removal, and water damage extraction. Recurring themes highlight professional conduct, attention to detail, and the ability to handle tight deadlines for multifamily properties. One low-star review noted that a technician expressed dissatisfaction during the cleaning process.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
164 Google reviews we collected
Phrases our text analysis found in 159 written reviews
Price verdicts customers left with their Google review
Middle half of what 6 customers paid ($175–$473) · gold mark = category median.
How often each topic comes up in the written reviews
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Premier Carpet Cleaning for anyone needing quick and excellent service.”
“From start to finish, Premier Carpet Cleaning was extremely helpful and easy to work with.”
“I highly recommend Don and his crew and would absolutely use them again!”
“Eric was prompt, professional, courteous, and communicated every step of the way.”
“Not only is Premier Carpet Cleaning & Restoration a friendly company who does excellent service, their prices were VERY fair.”
“Showed up on time, explained the process and projected outcome after cleaning.”
“He is totally reliable and dedicated to each job and always flexible to help us out in a pinch!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Premier Carpet Cleaning & Restoration for 6 kinds of job. Pick one to see what they paid and said.
Amazing service from start to finish! Eric was super nice, very professional, and the quality of work was outstanding! The carpets look brand new! He worked with us financially! Great attitude and was a great result. highly recommend supporting this business
We have used Premier several times with outstanding results. They are quick to respond and always perform professionally. We will use them again and recommend them to you.
Don provides a quality service at a great price. I thought my son’s carpet would have to be replaced but he made it look like new. I can’t recommend his business enough! He did seven rooms in our house.
Eric was so professional and knowledgeable on the care for carpets and different products of what I should and shouldn't be using. 10/10 recommend them for anyone. Eric took his time and made sure to give us a very through and detailed service. Normally cleaners are in and out in less than 30 but he took his time…
Excellent attention to detail! We had carpets cleaned, with years of wear and heavy traffic areas. The carpet looked brand new and stains gone!! We will be using Premier again!
Eric completed our entire house and looks great! Highly recommended this companty
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 26 | $209–$434 |
| Carpet steam cleaning | 23 | $253–$490 |
| Pet stain & odor removal | 14 | $164–$384 |
| Upholstery cleaning | 3 | $209–$366 |
| Area rug cleaning | 3 | $158–$435 |
| Flood restoration | 2 | — |
5.0 ★★★★★ 164 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I want to give a HUGE shoutout to Brendan with Premeir. He shampoos at our property almost daily- and is one of our favorites! He is totally reliable and dedicated to each job and always flexible to help us out in a pinch! We appreciate him and Premier so much!!
Dawn thank you for your review
They did an amazing job on our carpets! We had some really tough stains and also some older carpets that I was worried about and I couldn't be happier with the end result!
Gavin thank you fror your review on our carpet cleaning.
I hate searching online and hoping you’ve found a reputable company, but we definitely found one with Don and his crew! They were wonderful to work with, and the carpets look amazingly clean. They even got out our pet spots! We also loved that there was no overpowering fragrance—just fresh, clean carpets. I highly recommend Don and his crew and would absolutely use them again!
Denise Thank you for your kind review about us aand our carpet cleaning .
From start to finish, Premier Carpet Cleaning was extremely helpful and easy to work with. I was very appreciative that I was able to have someone in to clean my carpets within 5 days. When Eric showed up, he was professional and obviously cared about getting the job done right. I highly recommend Premier Carpet Cleaning for anyone needing quick and excellent service.
Hayley Thank you for your review. Eric takes great pride in his profession of carpet cleaning.
On time, friendly, and truly stellar service! My couch looks like the day we bought it! So impressed and love my couch again! Thank you Don!!
Joanna Thank you for your review
Stop looking—Eric at Premier Carpet Cleaning is the one you want to call! After calling several carpet cleaning companies and never getting a single call back, I was honestly getting frustrated. Then I found Eric with Premier Carpet Cleaning, and from the very first conversation, I knew I was in good hands. Eric was prompt, professional, courteous, and communicated every step of the way. He truly takes pride in his work, and it shows. Just look at my before-and-after photos—the transformation speaks for itself! My carpets went from looking worn and matted down to fresh, clean, and looking almost brand new. In a world where customer service seems to be disappearing, Eric exceeded every expectation. He didn’t just clean my carpets—he restored them. If you’re looking for someone who actually answers the phone, shows up when they say they will, and delivers incredible results, Premier Carpet Cleaning is the company to call. Eric has absolutely earned this 5-star review, and I’ll be recommending him to everyone I know. Thank you, Eric, for your outstanding work! You’ve gained a customer for life.
Jaydon Thank you for the outstanding review. Eric takes alot of pride in his carpet cleaning.
This Carpet Cleaning & Restoration family owned company is the BEST out there!! My basement flooded and the owners, Don & DJ (father & son) both came out within an hour to check out my situation. They interrupted their schedule in order to check on the severity of my situation. Upon arriving they immediately sprang into action extracting the water from my carpet and prepping my walls in order to dry them out as quickly as possible to prevent damage such as mold in my walls. They set up fans and came back daily for 5 days to check on the progress. This company goes above and beyond what one could ever expect!!! Look no further, call this company for all your carpet and restoration needs. They are truly the BEST!!! Thank You Don & DJ…So Very Much!!!
Jeanette thank you for the review. We take great pride in our restoration and carpet cleaning work
I cannot say enough good things about Eric. He went above and beyond every step of the way and did phenomenal work. His attention to detail, professionalism, and dedication truly stood out. I would highly recommend him to anyone looking for quality work. Thank you, Eric!
Eve Thank ZYou for your review. Eric always does a great job carpet cleaning.
Very friendly. Showed up on time, explained the process and projected outcome after cleaning. Fast and efficient. Great service and would definitely recommend
Wendy Thank you for your review. We appreciate trusting us as your carpet cleaner
Don and his team go above and beyond. There is no one I trust more to take care of the carpet cleaning needs at our multifamily communities. We recently needed 12 apartments completed in just three days, and they pulled out all the stops to make it happen. Not only did they meet the deadline, but the quality of their work was outstanding. Their professionalism, reliability, and commitment to excellence are unmatched. I can’t recommend Don and his team highly enough!
Sara Thank you for your review. We take great pride in our carpet cleaning and Restoration work.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
