Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Premier Carpet Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Premier Carpet Cleaning & Restoration

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 51 mattress cleaning · 5.0★ from 164 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Carpet Cleaning & Restoration is better than 99% of mattress cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than 98% of mattress cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Carpet Cleaning & Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Carpet Cleaning & Restoration is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired Premier Carpet Cleaning & Restoration for 6 kinds of job.

Premier Carpet Cleaning & Restoration for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 27

All 14 Google reviews tagged “Pet stain & odor removal”

HannahLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eric was so professional and knowledgeable on the care for carpets and different products of what I should and shouldn't be using. 10/10 recommend them for anyone. Eric took his time and made sure to give us a very through and detailed service. Normally cleaners are in and out in less than 30 but he took his time…

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
Claire14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Premier does a great job cleaning our carpets and getting the stains out. Very professional and knowledgeable. We’ve used them for 6 years now. Family owned and operated, highly recommend!

General carpet cleaningPet stain & odor removalArea rug cleaning
AyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

DJ did an excellent job cleaning our carpets when we moved out of our rental house. Every stain was removed with the exception of an old paint stain which was there before we even moved in. He was very professional, easy to get a hold of when we had questions, thorough, on time, and did amazing work. 10 out of 10 would recommend!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SondraLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love this company! Great job

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tammy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called asking for an appointment soon as we had company coming. They fit us in the next day! They called when they were on their way and did an amazing job on our carpet. They took time on every pet stain and I can’t believe how much better the carpet looks. We will use them every time.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Holly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always on time, great customer service and totally saved our carpet when our dog was sick!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Showed up on time, did an amazing job, removed some stains in white carpet that I figured were there forever. Definitely be using again

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Carpets looked like new! Tech arrived on time and did a great job. Would use again and recommend this company to anyone looking for carpet cleaners. Thank you for a job well done.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lindsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called Premier a week ago and they got me in today! DJ was so kind and professional to work with! The carpets turned out great and [he] even got the “puppy potty stain” out! Thank you!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sierra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Look no further! You have found your carpet cleaning company!! Amazing service from beginning to end! My carpets look absolutely beautiful! Our momma dog had some accidents in our basement after having puppies, and the smell/stains are completely gone! My carpet looks brand new! We will definitely use them again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Candi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was outstanding, very professional, and knowledgeable. I have dogs and they were able to remove pet stains and odor. I highly recommend them!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is AMAZING! The carpet hadn't been professionally cleaned in a long time and after DJ left it looks brand new. All the walking paths, pet stains and regular wear have totally vanished. I would 100%+ recommend DJ and Don at Premier Carpet Cleaning to clean your carpets. You will be as thrilled as I am right now!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LindsayLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend! They have done an AMAZING JOB every time I have used them! Very professional, kind and responsive!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SandiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Premier cleaners were here right on time, and did A beautiful job on our 2 room light colored carpet. We'd had a beloved older dog who had a tough final year, then wintertime , and, happily, a new puppy this Spring. It was TIME to attack all the carpet damage. Fortunately for us, it looks new!! Plus we followed…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$250-16% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 88%Reasonable 12%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning26$209–$434
Carpet steam cleaning23$253–$490
Pet stain & odor removal14$164–$384
Upholstery cleaning3$209–$366
Area rug cleaning3$158–$435
Flood restoration2—

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