Carpet cleaning service · Tamarac, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#141 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 43%
5.0★★★★★558 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Premier Chem-Dry holds a 5.0 average rating from 558 reviews, with customers frequently praising the punctuality, communication, and professionalism of the technicians. Clients often note that the service effectively removes deep stains and pet odors from carpets and upholstery, while also appreciating the fair pricing and ease of scheduling. However, a small number of low-star reviews cite dissatisfaction with specific changes to the cleaning process and one instance of property damage that led to a legal dispute.
Google rating: 5.0 out of 5 from 558 reviews (98% five-star).
Reviews on this page: 558 Google reviews (484 with written comments, 18 with photos).
Owner responses: the business replied to 45% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Premier Chem-DryCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Chem-Dry: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Chem-Dry: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Chem-Dry: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Chem-Dry: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Chem-Dry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Chem-Dry: 69/100 on this factor. Category median: 82.B
69
Bar = this company · dark tick = category median.
Star ratings
558 Google reviews we collected
5.0of 5
5 stars54598%
4 stars92%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 484 written reviews
99%praise
Praise95899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3453%
Reasonable2742%
Overpriced00%
Not sure35%
$209-25% vs typical carpet cleaning
Middle half of what 47 customers paid ($170–$283) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26728%
Quality & results25126%
Speed & response18519%
Would recommend14615%
Price & value465%
Communication455%
Honesty & trust232%
What customers talk about
We read 484 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, accommodating, and very knowledgeable.”
“Travion steam cleaned my rugs this time and did a phenomenal job- he was professional, courteous, very knowledgeable and thorough.”
“Horrible Driver”
“Next day I always vacuum and absolutely nothing was in the canister.”
“Highly recommend and will definitely use them again!”
“I have always used this service twice a year but they have changed the way the clean my carpet I will never use them again”
“If you're looking for a reasonably priced, professional and knowledgeable company definitely give Premier Chem-dry a call.”
“He arrived on time, communicated clearly, did a terrific job, and was thoroughly charming and delightful to have in my home.”
“Our sofa has delicate fabric, and his honest, realistic recommendations made me feel confident moving forward.”
People customers mention
Josh23 reviews
Kevin22 reviews
Chemdry12 reviews
Anthony11 reviews
Nick11 reviews
Jason9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premier Chem-Dry for 5 kinds of job. Pick one to see what they paid and said.
LLinda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Great experience from start to finish! Communication with Kevin was excellent. He was friendly, accommodating, and very knowledgeable. Our sofa has delicate fabric, and his honest, realistic recommendations made me feel confident moving forward. They also provided the COI required by our building, making the whole…
Paid $100–150Great priceUpholstery cleaning
EEduardoLocal Guide · 146 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
One of my properties had horrible cat urine smell. I was very much concerned about being able to get it out because it was deep in the grout. I called several companies but Premier Chem-dry was the only company that took the time to listen & truly understand what I was trying to achieve. Heck, the owner himself gave…
Paid $400–450Reasonable pricePet stain & odor removalService not listed
DDiane6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
I thought they should have vacuumed the carpet first.
I know it was raining but I don’t think the equipment should have been thrown on my tile floor.
CCarol3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First time using this company. I was impressed with the technician. He was very professional and he answered all of my concerns.
Paid $250–300Great priceCarpet steam cleaning
SStevenLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I am a repeat client of Premier Carpet cleaner. The quality of their work and especially the technicians is what keeps me coming back. My most recent experience was with Tech Josh. Not only was he early for the appointment he presents himself in the most professional way. More like having a guest in my home. My…
EEarl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Immediate service, clean courteous work by Josh, reasonable price. Can’t ask for more
Great experience from start to finish! Communication with Kevin was excellent. He was friendly, accommodating, and very knowledgeable. Our sofa has delicate fabric, and his honest, realistic recommendations made me feel confident moving forward. They also provided the COI required by our building, making the whole process seamless. Travion did a fantastic job cleaning the sofa and clearly knew how to handle the delicate fabric with care. I love how clean the sofa looks! Highly recommend and will definitely use them again!
Price assessment: Great price
Price: $100–150
Services: Upholstery cleaning
E
Eduardo AcevedoLocal Guide · 146 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
One of my properties had horrible cat urine smell. I was very much concerned about being able to get it out because it was deep in the grout. I called several companies but Premier Chem-dry was the only company that took the time to listen & truly understand what I was trying to achieve. Heck, the owner himself gave me a call back on his vacation. We came up with an attack plan and it worked wonderfully. The smell is gone and the grout looks better than it ever has. If you're looking for a reasonably priced, professional and knowledgeable company definitely give Premier Chem-dry a call. You won't regret it.
Price assessment: Reasonable price
Price: $400–450
Services: Pet stain & odor removal, Service not listed
D
Diane NUGER6 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I thought they should have vacuumed the carpet first.
I know it was raining but I don’t think the equipment should have been thrown on my tile floor.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you for letting us know, and I’m sorry we fell short of your expectations. We normally vacuum carpets before moving to hard floors and use protective mats when conditions are wet, so this was not the level of care we aim for. We would like to make this right by sending a technician to vacuum the carpet and clean or inspect your tile at no extra charge. Please contact our office at your convenience so we can schedule a time.
E
Eliane Rabotnikov2 reviewsiTotal number of Google reviews Eliane has written across all businesses on Google Maps, not just this one.
very caring and attentive. they saved our carpet and couch that had severe stains from a previous cleaning company. the stains are completely gone and the service was very good and pleasant people
Response from the owner · 2 months ago
Thank you so much for your kind words, Eliane. We're thrilled we could remove those stubborn stains and restore your carpet and couch. Our team takes pride in being caring and attentive, and we're glad the service was pleasant. If you need anything in the future or tips on keeping things looking great, please reach out.
M
Michael Borrone11 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great people great service. I use them all the time to treat my elderly Mothers home and Kevin and his team treat her with white glove service. Highly recommend Premier Chem-Dry
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you, Michael — we really appreciate your kind words and recommendation. We're thrilled Kevin and the team consistently provide white-glove service for your mother’s home. Thank you for trusting Premier Chem-Dry, and we look forward to continuing to care for her needs.
L
Leslie Talbot-klitz7 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Just had Tray from ChemDry out to my house, he was professional, did not mind answering my questions and was overall a great guy! I can't believe how good my 21 year old carpet looks. I have not had these results with any other carpet cleaning company. The price was great and exactly what I was quoted. I will only call ChemDry in the future!
THANKS GUYS
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thank you, Leslie! We're thrilled Tray provided professional service and that your 21-year-old carpet looks like new. We appreciate you noting the accurate quote and great value. We look forward to being your go-to for future cleanings.
C
Carol McKinnon3 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
First time using this company. I was impressed with the technician. He was very professional and he answered all of my concerns.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thank you, Carol, for choosing us and for the great review. We're delighted our technician was professional and addressed all your concerns. We appreciate your feedback and look forward to serving you again.
S
Steven FriedmanLocal Guide · 22 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I am a repeat client of Premier Carpet cleaner. The quality of their work and especially the technicians is what keeps me coming back. My most recent experience was with Tech Josh. Not only was he early for the appointment he presents himself in the most professional way. More like having a guest in my home. My carpets look fresh and smell clean. Next day I always vacuum and absolutely nothing was in the canister. Can’t get much better than that. I highly recommend Premier.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 3 months ago
Thank you, Steven, for being a repeat client and for the glowing review. We’re thrilled Josh was punctual, professional, and left your carpets looking and smelling great. I’ll be sure to share your kind words with him and the team. We appreciate your recommendation and look forward to serving you again.
E
Earl Speigel2 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Immediate service, clean courteous work by Josh, reasonable price. Can’t ask for more
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Response from the owner · 3 months ago
Thanks for the great review, Earl! We're glad Josh could provide immediate, courteous, and clean service at a reasonable price. We appreciate you sharing your experience and look forward to helping you again whenever you need us.
R
Robert Konicki9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We have two twenty plus year old Love Seats that had over the years survived two kids and two dogs. Quite frankly we thought they were beyond ever looking presentable again.
But much to our surprise Trey from Chem Dry made them look like NEW again in just over an hour!
Trey was personable, knowledgeable and very professional. We couldn’t be happier.
We obviously highly recommend Chem Dry and will definitely use them for all our cleaning needs
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 3 months ago
Thank you, Robert, for the wonderful 5-star review. We're thrilled Trey was able to restore your love seats and that you're so happy with the result. We'll pass your compliments to Trey and the team. We appreciate your recommendation and look forward to helping with your future cleaning needs.
