iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty35−6.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 home decoratorsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.7★★★★★76 Google reviews · 24 photos
89%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Premier Design-Build-Remodel in Mesa holds a 4.7 rating from 76 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for punctuality, clear communication, and professional design services for kitchens and bathrooms, noting that projects often stay on schedule and within budget. However, low-star reviews highlight concerns regarding long-term workmanship durability, a policy requiring nonrefundable deposits for estimates, and occasional issues with staff availability or communication during initial consultations.
Google rating: 4.7 out of 5 from 76 reviews (89% five-star).
Reviews on this page: 76 Google reviews (63 with written comments, 16 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Home Decorator serving Mesa, Arizona.
Data from Google, last updated November 1, 2026.
Score profile vs other home decorators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Premier Design-Build-RemodelHome Decorators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Design-Build-Remodel: 79/100 on this factor. Category median: 97.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Design-Build-Remodel: 85/100 on this factor. Category median: 97.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Design-Build-Remodel: 35/100 on this factor. Category median: 87.D
35
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Design-Build-Remodel: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Design-Build-Remodel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Design-Build-Remodel: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.7of 5
5 stars6889%
4 stars45%
3 stars00%
2 stars00%
1 star45%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
97%praise
Praise11997%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3226%
Quality & results2823%
Would recommend2319%
Speed & response1915%
Communication1311%
Price & value43%
Honesty & trust43%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so patient and took the time to make exactly what we wanted come together.”
“…e over 8 yrs ago to remodel my husbands bathroom and they did such an amazing job and enjoyed working with them that I had the master bath done.…”
“The communication was awful; our countertop choice was no longer available and we ended up with something completely different than we picked out.”
“Totally recommend this company and everyone who works for them!”
“I walked in to just quickly browse before an appointment, and in those ten minutes Rachel gathered my information and immediately started researching…”
“My project wasn't huge but they listened to what I wanted, and made sure that everything was doable.”
“Kent stepped right in, assessed the disastrous situation, and provided an incredibly detailed quote that even helped us with our state ROC claim.”
“called to see if I can get pricing for Kitchen Cabinets.”
“If you want a contractor you can implicitly trust, who communicates clearly, and who does high-quality work the right way, hire Premier Design Build Remodel.”
People customers mention
Kitchen27 reviews
Bath21 reviews
Kent15 reviews
Stephanie7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premier Design-Build-Remodel for 8 kinds of job. Pick one to see what they paid and said.
Aadrian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I first used Premiere over 8 yrs ago to remodel my husbands bathroom and they did such an amazing job and enjoyed working with them that I had the master bath done. On time and on budget. They are both timeless. When it came time to renovate my late mom’s house I reached out to Premiere and they came through. Such…
Great priceTile work installationBathroom remodeling
BBob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Premier was recommended to us by a few friends and it was a 10 out of 10 experience. Stephanie with her patience through the design phase was great. As we were out of town during the install, Kent and his crew were fantastic.. Kept us up to date, informed, the place was spotless and took care of returns of damaged…
MMiriam14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Regret not using Premier Design Build Remodel for our previous remodel project - Wasn't going to make the same mistake again So happy that I chose them. My project wasn't huge but they listened to what I wanted, and made sure that everything was doable. Chris was outstanding!!!! A delight to work with. Arrived…
CClaire5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had my whole kitchen remodeled and starting with Stephanie helping me make choices and then KENT came himself to my house to tell me exactly what was gonna be done and then Jim and whoever else helped him did a fantastic job remodeling my kitchen. Everything was perfect and done as if it was his own house, and I…
Great priceKitchen remodeling
KKevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★
I had my kitchen remodeled with Premier and the entire experience was a treat. They were kind, prompt and were an absolute joy to work with. They had already done 2 bathrooms before the kitchen and they will be doing the rest of the house soon enough. Thanks Kent, Jim, and Stephanie for your hard work and input.
Reasonable priceTile work installationInstall flooringPaint indoors
MMarcusLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tara and team did a phenomenal job designing and working with us on a remodel of our Bathroom. I'm excited to get the project started and will update the review once complete.
I first used Premiere over 8 yrs ago to remodel my husbands bathroom and they did such an amazing job and enjoyed working with them that I had the master bath done. On time and on budget. They are both timeless. When it came time to renovate my late mom’s house I reached out to Premiere and they came through. Such an amazing transformation. I want the new vanity in my home. Kent kept the job on track and on time and Stephanie did a beautiful job in design and product selection. House sold in five days. I am now using them for updates on our own home in 2027.
Price assessment: Great price
Services: Tile work installation, Bathroom remodeling
B
Bob Jacko1 reviewiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Premier was recommended to us by a few friends and it was a 10 out of 10 experience. Stephanie with her patience through the design phase was great. As we were out of town during the install, Kent and his crew were fantastic.. Kept us up to date, informed, the place was spotless and took care of returns of damaged appliances seamlessly. Highly recommend them.
Response from the owner · 3 weeks ago
Hi Bob, thank you for the kind words, and for the 10 out of 10! Stephanie enjoyed working through the design phase with you.
Handing over your home and heading out of town for nearly the whole remodel takes a lot of trust, and we're grateful you gave it to us. Kent and his crew took that seriously, so keeping you updated along the way, handling the appliance returns, and leaving the place spotless were top priorities for the team.
We hope it was nice to be away and come home to a finished space. It was a pleasure working with you!
M
Miriam Kroeger14 reviewsiTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Regret not using Premier Design Build Remodel for our previous remodel project - Wasn't going to make the same mistake again So happy that I chose them. My project wasn't huge but they listened to what I wanted, and made sure that everything was doable. Chris was outstanding!!!! A delight to work with. Arrived early, the job site was immaculate, he answered any questions I had and gave me good suggestions. Totally recommend this company and everyone who works for them!
Price assessment: Reasonable price
Services: Install flooring, Bathroom remodeling, Paint indoors, Plumbing fixture installation, Service not listed
Response from the owner · a month ago
Hi Mariam, thank you for the wonderful review! We're so glad you chose Premier for this project, and even happier to hear we lived up to it.
Chris really is a one man band when it comes to leading these kinds of projects, and we're so glad to hear about how clean he kept the site and how he handled all your questions along the way. We'll be sure to pass along your kind words to him and to Stephanie, whose designs helped bring your vision to life and tie the whole space together.
Thank you for trusting us with your home!
C
Claire Canecchia5 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
I had my whole kitchen remodeled and starting with Stephanie helping me make choices and then KENT came himself to my house to tell me exactly what was gonna be done and then Jim and whoever else helped him did a fantastic job remodeling my kitchen. Everything was perfect and done as if it was his own house, and I would highly recommend them to do any work that you need to have done.. I just love my new kitchen.
Price assessment: Great price
Services: Kitchen remodeling
Response from the owner · a month ago
Hi Claire, thank you for such a kind review! We're so glad Stephanie was able to help you land on the right choices for your kitchen, and that Kent's team gave you the confidence to head to your daughter's while the work got underway.
Coming home to a finished kitchen after being away for nearly the whole project says a lot about the trust you placed in Kent, Jim, Caesar, and the rest of the crew, and we don't take that lightly. It was a pleasure working with you, and we're thrilled you love your new kitchen!
N
Nick WilleverLocal Guide · 106 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
If I could give Premier Kitchen & Bath 10 stars, I would. We made the massive mistake of hiring a different contractor for our upstairs bathroom remodel. It turned into an absolute nightmare - failed waterproofing, an active leak into our downstairs ceiling, and an abandoned job site.
We called Kent and the team at Premier in a panic. They had previously done a massive kitchen renovation for us, and we were kicking ourselves for not using them again from the start. Kent stepped right in, assessed the disastrous situation, and provided an incredibly detailed quote that even helped us with our state ROC claim. The Premier team demolished the bad work, fixed the structural damage, and rebuilt our bathroom perfectly. The final result is absolutely beautiful.
If you want a contractor you can implicitly trust, who communicates clearly, and who does high-quality work the right way, hire Premier Design Build Remodel. Learn from our mistake - call them first!
Price assessment: Great price
Services: Tile work installation, Install flooring, Bathroom remodeling, Tile work replacement, Repair water fixtures, Remodeling, Interior structural repairs, Drywall installation, Repair flooring, Drywall repair
Response from the owner · 3 months ago
Our entire team truly appreciates your kind words! We are grateful for the opportunity to step in, remove the previous contractor's faulty work, and provide you with a high-quality, professionally installed bathroom.
We thoroughly enjoyed working with you both on your extensive kitchen remodel, and we are so glad our positive relationship continues. Thank you again from all of us at Premier!
K
Kevin Morrisey1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I had my kitchen remodeled with Premier and the entire experience was a treat. They were kind, prompt and were an absolute joy to work with. They had already done 2 bathrooms before the kitchen and they will be doing the rest of the house soon enough. Thanks Kent, Jim, and Stephanie for your hard work and input.
Hi Kevin, on behalf of the entire Premier team, we want to thank you for trusting us to be a part of your home’s transformation over the past several years. It has been a privilege to work with you on your Primary Bath in 2023, your Guest Bath in 2024, and now your beautiful new kitchen and living space.
For us, there is no greater compliment than having a client return to us project after project, and we are truly grateful for your continued confidence in our team. We hope you enjoy the craftsmanship, thoughtful design, and custom details that have gone into creating spaces tailored to the way you live.
Thank you again for choosing Premier. We look forward to getting started on your next project!
T
Tara EtlingLocal Guide · 19 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Tara and team did a phenomenal job designing and working with us on a remodel of our Bathroom. I'm excited to get the project started and will update the review once complete.
Response from the owner · 10 months ago
Thanks so much for the feedback, Marcus! This shower model was an exciting one to design, and the massive rainfall shower head is going to be such a joy to use! We hope you love the completed project!
S
Sandra CavotoLocal Guide · 22 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Ashley and her team got a grand slam!! We had just a new home before. Today we are loving our home even more because of Ashley! She truly brought out the beauty and love we dreamed about! She worked with our budget and gave us excellent service, communicating all along the way. You will not be disappointed! She is a true talent!
Response from the owner · 10 months ago
Hi Sandra, we’re so thrilled to hear how much you love your new space. We always enjoy helping someone make a new home feel more like their own!
T
Tia Imholt6 reviewsiTotal number of Google reviews Tia has written across all businesses on Google Maps, not just this one.
We had the most amazing remodeling experience working with Tara! She was so patient and took the time to make exactly what we wanted come together. We love our remodel!
Response from the owner · 10 months ago
Thank you, Tia! Your house was an amazing space to design for, and we hope to have the chance to work with you again in the future!
