Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Premier Hardwood Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Premier Hardwood Flooring

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 195 Google reviews

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Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Hardwood Flooring is better than 97% of garage floor coating.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Hardwood Flooring is better than 94% of garage floor coating.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 79% of garage floor coating.B
79

Reviews for your job

Customers hired Premier Hardwood Flooring for 8 kinds of job.

Premier Hardwood Flooring for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 8 Google reviews tagged “Install flooring”

StevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff (new owner) did a great job on some pet stained floors and boards where carpet tape was pulled up. Some of the boards needed replacing and you would never know anything was replaced. After sanding and polishing our dog 😖 walked on the wet polish. When we called Jeff and told him what happened, he was back the…

Reasonable priceInstall flooringRestoration
JeremiahLocal Guide · 252 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan and the team at Premier have now done two projects (first was a big remodel, and this week they did our stairs and second floor hallway) at our home, and honestly it's hard to overstate how great they are. When they say they're going to be at your home at a certain time, they'll be there. When they tell you…

Install flooringInstallationOak wood+ Responsiveness+ Punctuality+ Quality
Sheri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryan and Jeff are absolutely amazing! They are complete professionals and were able to bring our old floors back to a beautiful finish as well as install a beautiful new floor that blends with the old. They started when they said they would and actually finished a little early. Just really a great experience all…

Floor refinishingInstall flooring+ Responsiveness+ Punctuality+ Quality
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood Flooring transformed our den! They removed our old carpet and installed gorgeous flooring. Bryan's attention detail is outstanding and we couldn't be more pleased with the end result.

Install flooring+ Responsiveness+ Punctuality+ Quality
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bryan and Jeff were , knowledgeable, Professional, and performed excellent work! They installed about 150sq ft of new hardwoods in a room,and sanded and finish those and sanded and refinished about 600sq ft all the same color. We could not be happier with the outcome! I would highly recommend their company.

Install flooringService not listed+ Responsiveness+ Punctuality+ Quality
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Seamless experience from start to finish with Premier Hardwood Flooring! Bryan, Jeff, and Michelle were professional and easy to work with. We had an area of carpet ripped out and replaced with hardwood in addition to refinishing the hardwood in rooms that bordered…finished product is beautiful…better then I imagined. Would highly recommend them to anyone!

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Brittany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian of Premier Hardwood was so easy to work with and the final installation looks better than we even imagined. It took some time for us to choose the perfect color and variety for our home, but he was patient and accommodating from day 1. All of our questions were answered so timely and professionally by both…

Install flooring+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The entire Premier Hardwood Flooring Team is courteous, professional, and takes great pride in providing quality work at a quality price point. From the start, our hardwood repair and refinishing project was EASY. Within a few days our first home had a much classier, refreshing appeal. These floors look like new.…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring21—
Restoration17—
Floor refinishing16—
Sanding16—
Wood floor sanding11—
Oak wood9—
Wood floor refinishing8—
Install flooring8—

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