Experts Reviews · Company report
Premier Hardwood Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Premier Hardwood Flooring

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 195 Google reviews

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Hardwood Flooring is better than 97% of garage floor coating.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Hardwood Flooring is better than 94% of garage floor coating.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 79% of garage floor coating.B
79

Reviews for your job

Customers hired Premier Hardwood Flooring for 8 kinds of job.

Premier Hardwood Flooring for repair flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5

All 21 Google reviews tagged “Repair flooring” · showing 20

Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bryan was so professional from day 1! It was so incredibly easy to work with him and truly a seamless process as the homeowner from start to finish. The workmanship was impeccable. Our floors look like new. Cannot recommend Premier Hardwood Flooring enough!

Floor refinishingRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Wyatt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were excellent. Had them come in to do flooring repair (floor over old heating system vents) and then refinish 2 rooms. The repair work was fantastic and blended into the floor almost flawlessly. The refinish was great and the floors now look amazing. They were always on time in the morning and great…

Floor refinishingRepair flooring+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Hardwoods were on time (actually a couple of days EARLY, which was no problem and worked better given the amount of repair that had to be done) started their days on time and worked hard. The results are beautiful and there was a minimum of dust. That lack of dust everywhere amazed me. The price was the…

Oak woodRepair flooringWood floor refinishing+ Punctuality+ Quality+ Professionalism
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian and Jeff arrived on time and did an outstanding job on repairing and refinishing our floors. There was no dust from sanding and very little smell from the paints. I highly recommend them. They were easy to work with and were very careful with everything in the house. Our floors look better than they did when we built the house.

Repair flooring+ Professionalism
Shane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood did an amazing job restoring the hard wood floors in our home. Bryan did a quality job, I would highly recommend his services.

Epoxy floor coatingFloor refinishingFlooring repair+ Responsiveness+ Punctuality+ Quality
russell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Bryan and his team for 20 years in multiple homes and they’re simply the best. Skilled, honest, clean, fairly priced and completely trustworthy. They recently did work on our entire downstairs and we couldn’t be happier. Can’t wait to schedule the next job.

Engineered woodGeneral repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Andree8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood Flooring is simply the best! We recently had all of our downstairs hardwood floors repaired and restored by Premier, and could not be happier with the results! The original floors are over 100 years old, with lots of wear and tear and Premier had them looking like brand new when they were done!…

Repair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Al4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt, professional and did a great job

Repair flooringSanding+ Responsiveness+ Punctuality+ Quality
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with the quality of work. Would definitely recommend.

Repair flooringRestorationSanding+ Responsiveness+ Punctuality+ Quality
Donald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryan and Jeff did a fantastic job repairing and refinishing our floors in the dining and living rooms. The work was done on time and with no mess. Highly recommended.

Repair flooring+ Quality
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are so glad we contacted Bryan's team at Premier Hardwood Flooring to refinish two large rooms and a bunch of stairs. They did a fantastic job, even repairing a few damaged spots seamlessly! The floors look brand new. And they were quick (as quick as you can be when needing to let stain and poly dry) and…

Repair flooring+ Value
GaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent workmanship! Bryan installed a new wide oak threshold that transitioned from the greatroom to the dining room. Perfect fit!!! He also sanded, stained, and sealed the dining room floor. Beautiful finish. Bryan and Jeff were on time, clean and efficient. Michelle, the office manager was curtious and…

General repairs & maintenanceRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I hired Premier Hardwoods to refinish 2 bedroom floors. They were fast, pleasant, and professional! I am now wishing I had more hardwoods in my house!

Repair flooring+ Responsiveness+ Punctuality+ Quality
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were so pleased with every aspect of the floor refinishing job you did for us! Your quote was accurate and you stuck to it. The contractor you recommended for the subfloor repair was great. The hardwood patch was seamless - if you didn't know it was patched, you wouldn't be able to notice it. Bryan, Michelle,…

Repair flooringSanding+ Responsiveness+ Punctuality+ Quality
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Seamless experience from start to finish with Premier Hardwood Flooring! Bryan, Jeff, and Michelle were professional and easy to work with. We had an area of carpet ripped out and replaced with hardwood in addition to refinishing the hardwood in rooms that bordered…finished product is beautiful…better then I imagined. Would highly recommend them to anyone!

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I reached out to Brian after moving into our new house. Two of the floors at the house desperately needed to be repaired but I was worried about what a strict time line I had . Brian was quick to respond and able to tend to the needs of the house including fixing moulding and floor transition issues in the house .…

Repair flooring+ Responsiveness+ Punctuality+ Quality
Todd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bryan, Jeff & Michelle were all very professional throughout the job- and a pleasure to work with. We had 3 bedrooms, nursery & hall floors refinished---along with a repair in the dining room---in under 3 days. Bryan was even able to fit in an additional watermark repair, & still finish in time! I attached some…

Repair flooring+ Responsiveness+ Punctuality+ Quality
kellyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bryan and the crew from Premier Flooring did an excellent job at refinishing the hardwood floors at my moms house. If you want professional great quality work please call Premier.

Repair flooring+ Punctuality+ Quality+ Professionalism
Lauren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bryan and Michelle were absolutely wonderful to work with. Not only were they professional, prompt with follow up communication, but they got the job done 1 day sooner than expected. Our hardwood floors look amazing!! I HIGHLY recommend them to my family, friends and anyone thinking of getting their floors refinished. Thank you again Premier!!!

Repair flooring+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The entire Premier Hardwood Flooring Team is courteous, professional, and takes great pride in providing quality work at a quality price point. From the start, our hardwood repair and refinishing project was EASY. Within a few days our first home had a much classier, refreshing appeal. These floors look like new.…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

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