Experts Reviews · Company report
Premier Hardwood Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Premier Hardwood Flooring

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 195 Google reviews

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Hardwood Flooring is better than 97% of garage floor coating.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Hardwood Flooring is better than 94% of garage floor coating.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 79% of garage floor coating.B
79

Reviews for your job

Customers hired Premier Hardwood Flooring for 8 kinds of job.

Premier Hardwood Flooring for restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Restoration”

Sarah-Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We found Premier Hardwood via the Rochester subreddit. Jeff did our roughly 1500sq house in a week! He was very upfront about what he expected the floors to look like due to dog pee and other damage, suggested stains and was happy to make adjustments. He is very quick and easily to communicate with. We were happy…

Great priceRestoration
StevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff (new owner) did a great job on some pet stained floors and boards where carpet tape was pulled up. Some of the boards needed replacing and you would never know anything was replaced. After sanding and polishing our dog 😖 walked on the wet polish. When we called Jeff and told him what happened, he was back the…

Reasonable priceInstall flooringRestoration
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff and Premier did a fantastic job on my wood floors. They did a full refinish about 4 years ago and I had them come back to do a re-fresh this year. The re-fresh took 1 day and the floors look brand new. Execllent company to work with on a floor project!!

Restoration
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bryan was so professional from day 1! It was so incredibly easy to work with him and truly a seamless process as the homeowner from start to finish. The workmanship was impeccable. Our floors look like new. Cannot recommend Premier Hardwood Flooring enough!

Floor refinishingRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Lima1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our wood floor were so old and worn out. The guys from Premier Hardwood flooring were quick to respond to messages and communicated very well about the estimate and what to expect when the work was getting done. We knew exactly how prepare. While they were working on it they communicated to us daily on what was…

Restoration+ Responsiveness+ Punctuality+ Quality
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased - our wood floors needed restoring in a bad way. Now they look like new. Excellent communication on dates, process, etc - something that a lot of businesses are lacking in these days. Bryan did the floors while we were out of town and we had full confidence in giving him the key and full home access. We…

Restoration+ Responsiveness+ Quality+ Professionalism
Kristine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Can’t say enough good things go about the work Brian and Jeff did on my floors! Always on time, clean up was great! You will be glad you booked them!

Restoration
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was my pleasure to have worked with Brian (the owner). His work was excellent and was beyond my expectation. These floors had not been refinished in the 10 years that I've owned this house. I wasn't sure how they would come out. On the first day of work I was astonished at how wonderful they looked even after…

Baseboard installationCherry woodEpoxy floor coating+ Responsiveness+ Punctuality+ Quality
Shane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood did an amazing job restoring the hard wood floors in our home. Bryan did a quality job, I would highly recommend his services.

Epoxy floor coatingFloor refinishingFlooring repair+ Responsiveness+ Punctuality+ Quality
russell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Bryan and his team for 20 years in multiple homes and they’re simply the best. Skilled, honest, clean, fairly priced and completely trustworthy. They recently did work on our entire downstairs and we couldn’t be happier. Can’t wait to schedule the next job.

Engineered woodGeneral repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We got 10+ quotes for hardwood refinishing. Premier called back right away. They came out and inspected things quickly and thoroughly. Their quote was competitive. They completed the job exactly as scheduled. They were fast, and the house was very clean when we returned. The floors are gorgeous!!!!! The results…

Restoration+ Responsiveness+ Punctuality+ Quality
Andree8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood Flooring is simply the best! We recently had all of our downstairs hardwood floors repaired and restored by Premier, and could not be happier with the results! The original floors are over 100 years old, with lots of wear and tear and Premier had them looking like brand new when they were done!…

Repair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'll keep this short and sweet and echo the rest of these reviews: I called them up blindly for an estimate on a house I just purchased and they were able to give me a ballpark figure simply via pics and my measurements. Bryan, jeff, and michelle were easy to work with throughout the process and I think the results…

Oak woodRestorationSanding+ Responsiveness+ Punctuality+ Quality
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with the quality of work. Would definitely recommend.

Repair flooringRestorationSanding+ Responsiveness+ Punctuality+ Quality
Heidi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bryan and his team did an amazing job with top notch respect for myself and my home. They were able to fit me in ahead of schedule which was a wonderful surprise. I highly recommend!

Restoration+ Responsiveness+ Punctuality+ Quality
Gene3 years ago★★★★★

Rating only, no written review.

RestorationSandingWood floor sanding+ Responsiveness+ Professionalism
Valerie4 years ago★★★★★

Rating only, no written review.

Floor refinishingGeneral repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

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