Experts Reviews · Company report
Premier Hardwood Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Premier Hardwood Flooring

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 195 Google reviews

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Hardwood Flooring is better than 97% of garage floor coating.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Hardwood Flooring is better than 94% of garage floor coating.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 79% of garage floor coating.B
79

Reviews for your job

Customers hired Premier Hardwood Flooring for 8 kinds of job.

Premier Hardwood Flooring for sanding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Sanding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 16 Google reviews tagged “Sanding”

Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bryan was so professional from day 1! It was so incredibly easy to work with him and truly a seamless process as the homeowner from start to finish. The workmanship was impeccable. Our floors look like new. Cannot recommend Premier Hardwood Flooring enough!

Floor refinishingRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Bryon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very pleased with the work on our floors. We had 3 large rooms with a hallway and several closets done. It was an old floor and several areas needed the boards replaced. They did a terrific job in blending the new with the old. Bryan and his partner started on time and finished on time. They were…

Floor refinishingSandingWood floor repairs+ Responsiveness+ Punctuality+ Quality
Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier removed the carpeting in my living room and hallway, then refinished the hardwood floors in the living room, hallway, and the dining room and bedroom. They look fantastic!! What a difference, I wish I'd done it years ago! Bryan and Jeff were wonderful to work with, they showed up on time each day,…

Floor refinishingOak woodSanding+ Responsiveness+ Punctuality+ Quality
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was my pleasure to have worked with Brian (the owner). His work was excellent and was beyond my expectation. These floors had not been refinished in the 10 years that I've owned this house. I wasn't sure how they would come out. On the first day of work I was astonished at how wonderful they looked even after…

Baseboard installationCherry woodEpoxy floor coating+ Responsiveness+ Punctuality+ Quality
Shane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier Hardwood did an amazing job restoring the hard wood floors in our home. Bryan did a quality job, I would highly recommend his services.

Epoxy floor coatingFloor refinishingFlooring repair+ Responsiveness+ Punctuality+ Quality
russell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Bryan and his team for 20 years in multiple homes and they’re simply the best. Skilled, honest, clean, fairly priced and completely trustworthy. They recently did work on our entire downstairs and we couldn’t be happier. Can’t wait to schedule the next job.

Engineered woodGeneral repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Dianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryan recently refinished the hardwood floors in our dining room and foyer, including 13 stairs. He and Jeff worked diligently together the first day, then Bryan finished the job the next day on his own. They were very efficient; working together like a well-oiled machine. They cleaned up as they went and left no…

Oak woodSanding+ Responsiveness+ Punctuality+ Quality
Al4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt, professional and did a great job

Repair flooringSanding+ Responsiveness+ Punctuality+ Quality
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'll keep this short and sweet and echo the rest of these reviews: I called them up blindly for an estimate on a house I just purchased and they were able to give me a ballpark figure simply via pics and my measurements. Bryan, jeff, and michelle were easy to work with throughout the process and I think the results…

Oak woodRestorationSanding+ Responsiveness+ Punctuality+ Quality
kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premium Hardwood Flooring did an exceptional job sanding and refinishing our hardwood floors. We highly recommend them for their professional approach, quality of their work and their integrity. We will use their services again and again.

Sanding+ Responsiveness+ Punctuality+ Quality
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with the quality of work. Would definitely recommend.

Repair flooringRestorationSanding+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent workmanship! Bryan installed a new wide oak threshold that transitioned from the greatroom to the dining room. Perfect fit!!! He also sanded, stained, and sealed the dining room floor. Beautiful finish. Bryan and Jeff were on time, clean and efficient. Michelle, the office manager was curtious and…

General repairs & maintenanceRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend this company, the finish product was exceptional. The were very professional, hardworking, punctual and meticulous.

General repairs & maintenanceSanding+ Responsiveness+ Punctuality+ Professionalism
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were so pleased with every aspect of the floor refinishing job you did for us! Your quote was accurate and you stuck to it. The contractor you recommended for the subfloor repair was great. The hardwood patch was seamless - if you didn't know it was patched, you wouldn't be able to notice it. Bryan, Michelle,…

Repair flooringSanding+ Responsiveness+ Punctuality+ Quality
Gene3 years ago★★★★★

Rating only, no written review.

RestorationSandingWood floor sanding+ Responsiveness+ Professionalism
Valerie4 years ago★★★★★

Rating only, no written review.

Floor refinishingGeneral repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

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