Analyzing 8,535,2238.5M ReviewsFor 24,22624.2K Experts

Experts Reviews · Company report
Premier Hardwood Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Premier Hardwood Flooring

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 195 Google reviews

📞 Call (585) 787-3180Request a call backWebsite ↗

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Hardwood Flooring is better than 97% of garage floor coating.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Hardwood Flooring is better than 94% of garage floor coating.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Hardwood Flooring is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Hardwood Flooring is better than 79% of garage floor coating.B
79

Reviews for your job

Customers hired Premier Hardwood Flooring for 8 kinds of job.

Premier Hardwood Flooring for wood floor refinishing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Wood floor refinishing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 8 Google reviews tagged “Wood floor refinishing”

Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We are so happy with our refinished floors! Jeff Masiello did an exceptional job and was a pleasure to work with. He communicated well every step of the way and even offered to test a couple of stains to help us decide. We definitely recommend him!

Customer photo from Emily's reviewCustomer photo from Emily's review
Reasonable priceWood floor sandingWood floor refinishing
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bryan was so professional from day 1! It was so incredibly easy to work with him and truly a seamless process as the homeowner from start to finish. The workmanship was impeccable. Our floors look like new. Cannot recommend Premier Hardwood Flooring enough!

Floor refinishingRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our newly refinished hardwood floors look beautiful! Premier Hardwood Flooring was so easy to work with and they were very professional. Their team was excellent at communicating all pertinent information related to the work. I especially appreciate that they were punctual and cleaned up each day before leaving.

Wood floor refinishing+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Hardwoods were on time (actually a couple of days EARLY, which was no problem and worked better given the amount of repair that had to be done) started their days on time and worked hard. The results are beautiful and there was a minimum of dust. That lack of dust everywhere amazed me. The price was the…

Oak woodRepair flooringWood floor refinishing+ Punctuality+ Quality+ Professionalism
Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier removed the carpeting in my living room and hallway, then refinished the hardwood floors in the living room, hallway, and the dining room and bedroom. They look fantastic!! What a difference, I wish I'd done it years ago! Bryan and Jeff were wonderful to work with, they showed up on time each day,…

Floor refinishingOak woodSanding+ Responsiveness+ Punctuality+ Quality
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryan met with me to discuss the work and explained the process. We set a date for the work with Michelle. All the work was done expeditiously with beautiful hardwood floors looking like new! Everything looks clean and bright again. Would definitely use their services again.

Wood floor refinishing+ Responsiveness+ Punctuality+ Quality
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was my pleasure to have worked with Brian (the owner). His work was excellent and was beyond my expectation. These floors had not been refinished in the 10 years that I've owned this house. I wasn't sure how they would come out. On the first day of work I was astonished at how wonderful they looked even after…

Baseboard installationCherry woodEpoxy floor coating+ Responsiveness+ Punctuality+ Quality
Marc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just finished refinishing my hardwoods in kitchen, family room, entry way and hallway. Bryan and Jeff are both pros and work hard and made sure the job was done to our satisfaction. They definitely "walk the walk and talk the talk". Their pricing was great, but the service was even better. Love the the floors!

Wood floor refinishing+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring21—
Restoration17—
Floor refinishing16—
Sanding16—
Wood floor sanding11—
Oak wood9—
Wood floor refinishing8—
Install flooring8—

Compare with

Rochester Resins LLC logoRochester Resins LLCExperts Score 100Rochester · 5.00★Priority Concrete Coatings logoPriority Concrete CoatingsExperts Score 100Rochester · 5.00★Garage Floor Coatings Rochester NY logoGarage Floor Coatings Rochester NYExperts Score 99Rochester · 4.99★