How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPremier Heating, Air Conditioning, and Duct Cleaning
Fort Smith, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 90 post construction cleaning · 4.8★ from 259 Google reviews
Report card
Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Premier Heating, Air Conditioning, and Duct Cleaning for 8 kinds of job.
Premier Heating, Air Conditioning, and Duct Cleaning for HVAC system maintenance
Clear ✕All 38 Google reviews tagged “HVAC system maintenance”
Excellent company! We always recommend. :)
Great service as always! Would highly recommend!
I originally had someone else come out and look at my unit, and while they were nice and gave me a high quote, I felt like it was wrong. So I called Premier Heating for a second opinion and even though the quote was higher than the other business, I felt more confident that they knew what they were doing. They were…
Kraig went above and beyond getting our Ac units back to top notch running order! Kept us informed the whole time. I can’t recommend this team enough!
My tech today was awesome. Always great service. I highly recommend Kraig and his team.
Thanks again to Kraig for his quick response and outstanding service!!!
Absolute top notch service. No sales pressure for a service contract and honest about what needs attention now and what may be a problem later. VETERAN owned local family business. Can't go wrong giving them a call.
Very professional, replaced everything, ducts n all. House is very comfortable. Thanks for the service. ❤️ 😍
What an amazing company! Kraig is an extremely honest owner. His employees follow in his foot steps. Not only are they knowledgeable but educational as well. The techs explain all aspects from installation to performance of the units. If you are considering replacing or just having a service call, I would highly recommend Premier.
Excellent service! Kraig was professional and kind and answered all my questions. Premier will be my go to for my maintenance going forward. I didn't get an AI chat bot or India call center and they gave me an idea over the phone on some of my pricing questions. Rare to come by these days and greatly appreciated!
Kraig was fantastic. Quick, polite, courteous. Cannot recommend him enough!
Craig did outstanding diagnostics and very patient and understanding. Would recommend this to be the solution for your HVAC needs! I Guarantee this would be true if your lucky to meet this gentlemen.
I am so so so grateful for Craig and the Premier team. I reached out for help in a local Facebook group and he reached out to me. We had my problem solved in less than 10 minutes over the phone. Amazing customer service and knowledge. Thank you again!
Friendly, knowledgeable, conscientious service. Took care of our three units with just what needed to be done.
Quick, courteous, knowledgeable service. Thank you very much!
Zack was a very professional service technician. He was very knowledgeable and thorough.
Kraig and the team are a set of thorough and through professionals. My system had gone a few years without service and the fan motor finally gave up. Work was done timely as they do call ahead if they’re running ahead to get the job done soon as possible. Equipment they used was state of the art and got the system ready for summer
Super knowledgeable and very helpful!
Very Professional, Knowledgeable, and Courteous. Everything went very well from the estimate to the installation. Cleaned up well after themselves. We are very satisfied Overall!!
Service was quick and professional. The technician was able to problem solve and work with an older hvac unit. I highly recommend. I’m changing all my hvac business to Premier.
Always prompt and the Service Techs are very professional.
Addison is a very polite, manerable and friendly young man. Something you don’t always find. I would and do highly recommend your services. Thank you.
Appreciate the thorough assessment of our heating systems condition and actions taken to clean/replace parts as needed.
Bad treatment
Here in the Fort Smith area, we have plenty of HVAC companies to choose from. Over the years, I’ve used several, and almost all of them have tried to upsell me either an entire new unit, or a multitude of services. Premier Heating & Air was different—they came in, fixed the problem, explained what was wrong in…
Technician showed up on time and did a great job. Will use this company again.
I will never use any other HVAC service!!! This team is the absolute best in the city. They are honest, fair, informative, and so kind. They helped me address my issues promptly and didn’t try to sell me anything that was unnecessary. I’ve been suffering from horrific allergies likely related to HVAC issues and…
Fast and friendly service. Naturally my AC waited until August on a Sunday afternoon to go out. I called and with the emergency service they responded quickly and fixed the problem. Garrett was very polite and kept me informed of the work as he worked to fix it.
Came out to install a new thermostat. Service tech was on time. Was very professional. Did quick work and showed me how to use it when he was done. Would definitely recommend this company in the future.
Saved us money on filters
Kraig Koren and his team of professionals are TOP NOTCH!!!! I highly recommend them. They have went above and beyond for me. I will not use anyone else! I can’t thank them enough or say enough good about this company!!!
Premier had someone at my house within hours of first speaking with them. The person who came out to my house was great. He was friendly, respectful, and fixed our issue. A big thank you to all of you!
Very professional and excellent work. This is a company that truly cares about helping people. They are knowledgeable and respond quickly to get the problem solved. They have repaired and provided maintenance on my HVAC but also installed a stove pipe on my wood stove. Great Work!!!
We had Kraig out to our home today to price a new a/c and gas heater unit. We were told by another popular local company that our heat exchange was cracked and it would have to be replaced for safety purposes. We chose to replace both units because the age of our equipment. We wanted to price compare. I left a…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 38 | — |
| A/C system maintenance | 35 | — |
| A/C system repair | 18 | — |
| Heating system repair | 9 | — |
| Install AC | 7 | — |
| Heating system installation | 6 | — |
| Repair HVAC | 6 | — |
| HVAC system repair | 5 | — |
