Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently cite punctuality, clear communication, and fair pricing as key strengths, noting that technicians explain issues thoroughly without pushing unnecessary sales. The company is often described as responsive, with staff providing detailed quotes and prompt repairs for heating, cooling, and duct services. However, some low-star reviews highlight dissatisfaction with perceived high costs, unresolved repair issues, and negative experiences with office staff during scheduling or follow-up interactions.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
259 Google reviews we collected
Phrases our text analysis found in 213 written reviews
Price verdicts customers left with their Google review
Middle half of what 35 customers paid ($176–$1.6k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 213 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I originally had someone else come out and look at my unit, and while they were nice and gave me a high quote, I felt like it was wrong.”
“Thanks again to Kraig for his quick response and outstanding service!”
“Kraig went above and beyond getting our Ac units back to top notch running order!”
“AC unit was not working and had missing parts.”
“This was the third heat and air company I had to come to my house to look at a problem and the one I would recommend the most for sure.”
“My agent quickly recognized the company and stated they are very pricy anyway and will not recommend their service after this incident.”
“Kraig quickly diagnosed the issue and provided me with a fair price for the repair.”
“No sales pressure for a service contract and honest about what needs attention now and what may be a problem later.”
“They were kind and patient in explaining what was wrong and the steps to correct them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Premier Heating, Air Conditioning, and Duct Cleaning for 8 kinds of job. Pick one to see what they paid and said.
My tech today was awesome. Always great service. I highly recommend Kraig and his team.
Absolute top notch service. No sales pressure for a service contract and honest about what needs attention now and what may be a problem later. VETERAN owned local family business. Can't go wrong giving them a call.
What an amazing company! Kraig is an extremely honest owner. His employees follow in his foot steps. Not only are they knowledgeable but educational as well. The techs explain all aspects from installation to performance of the units. If you are considering replacing or just having a service call, I would highly recommend Premier.
Premier Heating and Air did a great job replacing the failed compressor on my package unit. Kraig quickly diagnosed the issue and provided me with a fair price for the repair. We also discussed my concerns regarding whether I should replace the compressor vs the entire package unit. He took tine to listen to my…
Highly recommend Premier! They are responsive, kind, professional, thorough, and quick. The technician that was dispatched clearly explained the issue he was there to address, our options, and provided recommendations for the future. They will always be my first call for our HVAC needs.
Craig did outstanding diagnostics and very patient and understanding. Would recommend this to be the solution for your HVAC needs! I Guarantee this would be true if your lucky to meet this gentlemen.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 38 | — |
| A/C system maintenance | 35 | — |
| A/C system repair | 18 | — |
| Heating system repair | 9 | — |
| Install AC | 7 | — |
| Heating system installation | 6 | — |
| Repair HVAC | 6 | — |
| HVAC system repair | 5 | — |
4.8 ★★★★★ 259 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This was the third heat and air company I had to come to my house to look at a problem and the one I would recommend the most for sure. Premier is owner operated. Highly satisfied
Excellent company! We always recommend. :)
Amazing work! I have used Premier for many years. They pay attention to detail and actually care about the people dealing with the situation. They also won’t try to sell you something if you don’t need it.
Great service as always! Would highly recommend!
I originally had someone else come out and look at my unit, and while they were nice and gave me a high quote, I felt like it was wrong. So I called Premier Heating for a second opinion and even though the quote was higher than the other business, I felt more confident that they knew what they were doing. They were kind and patient in explaining what was wrong and the steps to correct them. The guys who came out were amazing, they spent almost 10 hours in 100 degree weather and my dog barking at them. Any additional issues I had after they came out and fixed. I feel confident that they fixed the original problem, especially with my toddler in the house. The only thing I would have changed, is putting something down on the carpet where they worked. The original company I used would put down plastic, so not to get dirt or water on the carpet while taking out the furnace, but that is something I could have done also if I thought of it. I would definitely recommend them and use them again.
Prompt service, excellent repair man
Kraig went above and beyond getting our Ac units back to top notch running order! Kept us informed the whole time. I can’t recommend this team enough!
My tech today was awesome. Always great service. I highly recommend Kraig and his team.
Thanks again to Kraig for his quick response and outstanding service!!!
Absolute top notch service. No sales pressure for a service contract and honest about what needs attention now and what may be a problem later. VETERAN owned local family business. Can't go wrong giving them a call.
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Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
