Analyzing 9,849,5879.8M ReviewsFor 27,75827.8K Experts

Experts Reviews · Company report
Premier Heating, Air Conditioning, and Duct Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Premier Heating, Air Conditioning, and Duct Cleaning

Fort Smith, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 90 post construction cleaning · 4.8★ from 259 Google reviews

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Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Heating, Air Conditioning, and Duct Cleaning is better than 79% of post construction cleaning.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Heating, Air Conditioning, and Duct Cleaning is better than 69% of post construction cleaning.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Heating, Air Conditioning, and Duct Cleaning is better than 100% of post construction cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Heating, Air Conditioning, and Duct Cleaning is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Heating, Air Conditioning, and Duct Cleaning is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Heating, Air Conditioning, and Duct Cleaning is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired Premier Heating, Air Conditioning, and Duct Cleaning for 8 kinds of job.

Premier Heating, Air Conditioning, and Duct Cleaning for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Heating system repair”

suliman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Craig did outstanding diagnostics and very patient and understanding. Would recommend this to be the solution for your HVAC needs! I Guarantee this would be true if your lucky to meet this gentlemen.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super knowledgeable and very helpful!

Great priceHVAC system maintenanceHeating system repairDuctless heating & A/C services
PookieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The most trustworthy and reliable HVAC service in town. They care about customers and make sure it’s the best price available.

Paid $1,000+Great priceA/C system maintenanceHeating system repair
Jane-Ellen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Service was quick and professional. The technician was able to problem solve and work with an older hvac unit. I highly recommend. I’m changing all my hvac business to Premier.

Paid $200–300Great priceHVAC system maintenanceHeating system repairRepair HVAC
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The technician was professional, and worked to complete the repair in a timely manner.

Reasonable priceHeating system repair
Luis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! They fixed my heater the same day call. They were honest and professional definitely recommend them.

Heating system repair+ Professionalism
Rebekah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A+++++ business. They came out quick and fixed my unit even after several other places told me it was worthless. I am so happy with the work they did amd will gladly recommend them to my friends and use them in the future.

Heating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This gentleman is a very honest person. It is nice to see this he will never take advantage of anyone that is his core values. I appreciate this and if I could give him more stars it would be to the moon and back. I wish we had more honest and conscientious people like him in this world.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Tracie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had Kraig out to our home today to price a new a/c and gas heater unit. We were told by another popular local company that our heat exchange was cracked and it would have to be replaced for safety purposes. We chose to replace both units because the age of our equipment. We wanted to price compare. I left a…

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality

Price

$648+170% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 46%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance38—
A/C system maintenance35—
A/C system repair18—
Heating system repair9—
Install AC7—
Heating system installation6—
Repair HVAC6—
HVAC system repair5—

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