Premier Physical Therapy and Sports Performance - Lewes logo

Premier Physical Therapy and Sports Performance - Lewes

Physical therapy clinic · Rehoboth Beach, DE · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 130 Google reviews · 6 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Aug 2026latest review

Premier Physical Therapy and Sports Performance - Lewes at a glance

Google reviewers rate the clinic five stars, highlighting punctual, knowledgeable therapists who customize treatment plans for back, knee, and foot injuries. Patients describe the staff as professional and communicative, noting the clean, spacious facility and effective use of dry needling and exercise. The front desk team is frequently praised for courteous customer service, with no recurring criticisms found in the provided excerpts.

  • Google rating: 5.0 out of 5 from 130 reviews (99% five-star).
  • Reviews on this page: 130 Google reviews (97 with written comments).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: August 21, 2026.
  • Service: Physical Therapist serving Rehoboth Beach, Delaware.

Data from Google, last updated October 28, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 99 (median 96)Momentum: 100 (median 100)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Physical Therapy and Sports Performance - Lewes: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Physical Therapy and Sports Performance - Lewes: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Physical Therapy and Sports Performance - Lewes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.

Star ratings

130 Google reviews we collected

  • 5 stars12999%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 97 written reviews

  • Praise12998%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6348%
  • Would recommend3325%
  • Quality & results1511%
  • Communication86%
  • Speed & response75%
  • Honesty & trust43%
  • Price & value11%

What customers talk about

We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I find him to be an excellent listener, responding to the expressed needs of the patient.”
  • “I would highly recommend Sue to family and friends.”
  • “Caring, knowledgeable, thorough, professional and genuinely nice people, Connor and Jim have been excellent and we are appreciative of the treatment w…”
  • “He answered all of my questions in great detail giving me a full understanding of how the exercises worked and what to expect.”
  • “The dront desk is prompt and courteous, The therapy" room/environment is spacious and never over crowded.”
  • “He knows his stuff, and is personable, reliable, and dedicated.”
  • “They listen to what your goals are and set a reasonable plan in place.”

People customers mention

  • Jason 9 reviews
  • Haley 8 reviews
  • Ross 7 reviews
  • Connor 7 reviews
  • Jim 4 reviews
  • Lingo 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ChuckLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The PT's here are the best. They listen to your concerns and tailor a program to each individual.

DianeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I unreservedly recommend Premier Physical Therapy. Ross Haley is an extraordinarily talented therapist, utilizing both hand manipulation and dry needling to meet the needs of patients. I find him to be an excellent listener, responding to the expressed needs of the patient. Combined with his extensive knowledge in…

Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sue, has been great she has put me well on the road to recovery. I would highly recommend Sue to family and friends. I thank her for her professional therapy.

Tom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are doing everything they can to try and get my back condition some relief.

Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sara is very knowledgeable. After sitting with her and discussing my injury, she knew exactly what exercises would help me reach my goals.

MaryLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Katey was great at her job as a thysical therapist. Very knowledgeable & professional.

Photos

Customer reviews

5.0 ★★★★★ 130 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chuck MassanopoliLocal Guide · 65 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The PT's here are the best. They listen to your concerns and tailor a program to each individual.

Diane KichlineLocal Guide · 18 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I unreservedly recommend Premier Physical Therapy. Ross Haley is an extraordinarily talented therapist, utilizing both hand manipulation and dry needling to meet the needs of patients. I find him to be an excellent listener, responding to the expressed needs of the patient. Combined with his extensive knowledge in his field, it’s a winning combination of skills making PT a successful intervention for presented pain.

Marcie UrgoLocal Guide · 10 reviewsTotal number of Google reviews Marcie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great staff. Very caring.

Response from the owner · 3 years ago

Thank you for the review!!

Sara Watson5 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sue, has been great she has put me well on the road to recovery. I would highly recommend Sue to family and friends. I thank her for her professional therapy.

Response from the owner · 4 years ago

Thank you for your review Sara!

Tom Brooks8 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are doing everything they can to try and get my back condition some relief.

Response from the owner · 3 years ago

Thank you for the review!!!

Rick Strunk5 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sara is very knowledgeable. After sitting with her and discussing my injury, she knew exactly what exercises would help me reach my goals.

Response from the owner · 3 years ago

Thank you for the review!!!!

Mary CrehanLocal Guide · 26 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Katey was great at her job as a thysical therapist. Very knowledgeable & professional.

Response from the owner · 3 years ago

Thanks for leaving a review!

Jim Visich4 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Spot if you need PT, Russ is Fantastic !!!!

Response from the owner · 3 years ago

Thanks for the review!!

Leonard Bellusci1 reviewTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. Very caring. Great results.

Response from the owner · 3 years ago

Thank you so much for reviewing us!

JTLocal Guide · 18 reviewsTotal number of Google reviews JT has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Premier PT is an excellent choice for working on getting better. The dront desk is prompt and courteous, The therapy" room/environment is spacious and never over crowded. The therapists are knowledgeable, compassionate, friendly people who care about helping their "clients" heal. I highly recommend Premier PT.

Response from the owner · 3 years ago

Thank you so much for your review!

Premier Physical Therapy and Sports Performance - Lewes on Google Maps →

Business details