Experts Reviews · Company report
Premier Plumbing, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Premier Plumbing, LLC

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 468 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Plumbing, LLC is better than 98% of plumbers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Plumbing, LLC is better than 97% of plumbers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Plumbing, LLC is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Plumbing, LLC is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Plumbing, LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Plumbing, LLC is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Premier Plumbing, LLC for 8 kinds of job.

Premier Plumbing, LLC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 115
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Toilet repair” · showing 40

Andre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Emmanuel

Customer photo from Andre's review
Paid $200–400Great priceToilet repair
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My entire experience with Premier Plumbing was five-star! Robert was wonderful—punctual, professional, and a pleasure to work with. I highly recommend Premier Plumbing!

Great priceToilet repair
Bryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Emmanuel was extremely polite and solved our issue rapidly and professionally. He cleaned up his work area, answered all our question and had excellent customer service. Highly recommend this service.

Reasonable priceToilet repair
Ahaan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Emmanuel fixed the problem as well as explained why the issue was happening. He was very professional and answered all my questions.

Toilet repair
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was easy to schedule an appointment with them, and Jake was friendly and explained everything to me as he was doing the work. I would recommend this company

Paid $200–400Reasonable priceToilet repair
CallieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was very nice. They called quickly to schedule the appointment. The technician Emmanuel was really nice and quickly fixed the problem, communicating the whole way through.

Toilet repair
ES1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a freak incident right here on a friday night. The line to my toilet came off sending water flooding my entire second floor. I was afraid that I would be stuck without water for the weekend. But Premier Plumbing, Landon, came out and got it taken care of in a jiff.

Toilet repair
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service, Price, and Ray Perry the technician were A+, would highly recommend calling for any plumbing needs.

Paid $300–400Great priceToilet repair
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have been using Premier Plumbing LLC as our primary vendor for some time now and couldn't be happier with the service. In property management, communication and reliability are everything—Premier delivers on both. Their technicians are professional, their billing is transparent (no surprises!), and they are…

Reasonable priceToilet repairWater heater installationDrain cleaning
FredLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★

Had a great experience with Ray Perry and Emmanuel Quintero. They were efficient, cleaned up site well, and were extremely detail oriented. Their customer service couldn’t be better and I wouldn’t hesitate to use them again. I recommend them enthusiastically! Update (3/3/26)... They couldn't seem to get the part…

Paid $1,000+Reasonable priceToilet repairWater heater installationShower repair
KishaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I am a renter and Jake came out to fix my sink which was causing an issue which backed up my toilet and he not only repaired my sink and my toilet but did such a great and wonderful job. Thank you so much Jake for explaining everything taking your time cleaning up your mess and having great customer service five stars all the way to Jake

Toilet repair
CathyLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ray was exceptional!! Fixed my toilet and added new shower head plus handle. Perfect service all around. Highly recommend Ray and Premier Plumbing.

Paid $200–300Great priceToilet repairShower installation
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jake arrived early and was very professional. He fixed our problem quickly and was very knowledgeable. I would highly recommend Jake and Premier Plumbing.

Toilet repair
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had a great experience with Premier Plumbing! The girl answering the phones:making appointments was so personable and nice! She was able to get an appointment booked for us in less than 24 hours. Then Ray Perry was our technician. I got a heads up text when he was on the way, along with a tracking link. He…

Paid $200–300Reasonable priceToilet repair
AdrienneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ray Perry (as well as the others from Premier Plumbing that have helped us) was amazing. He is so kind and personable and professional. He was on time and incredibly quick with his work. He explained all of the work he did as well as possible reasons for the issues and ways to keep and eye on things for the future.…

Paid $300–400Not sureToilet repairFaucet repair
Morgan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing work! amazing experience! Ray came out and worked at my house and fixed all my plumbing issues! my bathroom had all kinds of plumbing issues and he fixed them all and did amazing work!

Paid $400–500Great priceToilet repairPlumbing leak detectionFaucet repair
Chrissy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ray Perry came out to do some work at my home and can I say he was the most professional and polite man I have even met in his line of work! If you need any plumbing done definitely go with Premier Plumbing and ask for Ray! 10/10

Great priceToilet repair
Carlos12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technician Daniel Sanchez was very professional and very knowledgeable. He got our toilets up and running in a few minutes.

Toilet repair
Shannyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Danial Sanchez came to my house and did such an amazing job. He was clear on all the answers to my questions and very friendly.

Paid $100–200Great priceToilet repair
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jake came out to check on a slow draining toilet. Turns out there was 5 foot long root system in the pipe below. He removed it and made sure the rest of the toilet was functioning properly. He was very professional and courteous. Thanks Jake!

Reasonable priceToilet repair
Don3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I want to give a huge shout-out to Ray Berry for the outstanding service he provided. From start to finish, Ray went above and beyond to make sure everything in my home was fixed properly. His professionalism, attention to detail, and positive attitude made a stressful situation so much easier. Ray didn’t just do a…

Paid $1–100Great priceToilet repairDrain cleaningPlumbing leak detection
JenelleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ray came out, he was professional and explained everything he was doing it was so helpful. We are relatively new to the home , so he took the time to explain certain aspects of the plumbing and things to look for when there are problems that we need to be aware.

Great priceToilet repairDrain cleaning
BillLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eddie and Emmanuel came out and did an amazing job on our renovation. Very professional and even hauled off our old water heater and toilets. Thanks guys!! Highly recommend

Water heater installationToilet repair+ Responsiveness+ Quality+ Professionalism
Pam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had an emergency clogged line on a Sunday. Called Eddie and he came out within 30 minutes and fixed the problem!

Toilet repair+ Responsiveness+ Quality+ Professionalism
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jesse came out to replace my toilet on a Thursday afternoon. He was on time, friendly and professional. He was sure to answer any questions I had and was polite throughout the process. I appreciate you Jesse! On April 24th, Jake came out for sink backup issues and was also super nice and answered any questions. Thank you Jake!

Plumbing pipe repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Arielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake was great he had communication and got the job done within a timely manner. Very respectful of my home didn’t a mess he explained the importance or throwing out flushable wipes and gave pointers on ways to keep our drains clear from other debris like I’m my case (having 4girls) of hair. Thank you so much for sending someone like him

Toilet repairDrain cleaning
mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse fixed both toilets today. Very prompt, friendly, and completely satisfied. Will use them for all my plumbing needs.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse was an amazing technician, on time, and great quality installation

Toilet repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake arrived promptly & worked all day to repair our slab leak as well as reset a toilet & repair a shower valve. I would definitely recommend this company for all of your plumbing needs!

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Coeur7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very helpful and professional. They were also reasonably priced. Will definitely use them again.

Toilet repair+ Quality+ Value
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience working with Jesse on several occasions.

Toilet installationGarbage disposal repairToilet repair+ Responsiveness+ Punctuality+ Quality
Ted1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this team for any plumbing job. Beau, Eddie, Emily and the entire Premier team are the best in the business. I had the pleasure to have Eddie do the work in my home. Eddie is very professional, knowledgeable and has a great work ethic. They deserve a 10 star rating.

Plumbing leak detectionFaucet repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
Lori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Premier Plumbing several times. They are always on time, very professional, very honest, consistent, talented. Great company from the office to professionals that show up at the house. Highly recommend! Thank you Eddie!!!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Esther4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Eddie replaced two toilets in my apartment. He was very friendly and professional. Arrived earlier than expected and made sure to call ahead of time. Would definitely recommend.

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Plumbing is fantastic! We recently purchased a new home and needed a lot of work done. The office/crew coordinated everything flawlessly. Everyone was always on time, clean, and honest/fair. I would highly recommend Premier, and if available, ask for Eddie!!

Faucet installationToilet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Tara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Company was amazing from the call to setting up the service right to the end. I appreciate the respectful and knowledgeable staff. Our Technician Eddie was on time and did a great job fixing the plumbing issues we had. I only trust Premier Plumbing with my past and future plumbing needs they are the best and they do it right every time.

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Andrea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse came out to fix a couple things, he kept me filled in on what was wrong he was thorough checked everything! He fixed the tub to prevent the issue from happening again! He was very respectful of my home and knew what he was doing and got the job done quick! 10/10 would recommend for any plumbing issue!

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Jacque10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always, when I've called for help, this company has responded and been able to come to my house with in a day! Peace of mind knowing you have someone you can rely on!

Plumbing pipe repairToilet repair+ Responsiveness+ Professionalism
TeresaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my second experience with Premier Plumbing and coincidentally with Jesse the young man assigned to fix my toilets. Jess is professional, friendly and does a great job. I will request him every time. Great experience both times. Premier Plumbing are on my speed dial!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Domnick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism

Show more toilet repair reviews (1 more) →

Price

$294-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 62%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair41$216–$585
Plumbing pipe repair41$353–$1.2k
Water heater installation35$1.2k–$2.4k
Drain cleaning27$227–$542
Faucet repair20$205–$606
Faucet installation17$305–$933
Plumbing leak detection17$124–$633
Garbage disposal installation15$353–$705

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