iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 130 plumbersiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★468 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$294typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Premier Plumbing LLC five stars from 468 reviews, noting the owner replies to all feedback. Customers frequently praise punctuality, same-day scheduling, and clear communication regarding repairs, water heater installations, and drain cleaning. Feedback highlights fair pricing and professional conduct, including thorough explanations and cleanup. One lower-rated review mentions difficulty resolving a specific toilet issue despite multiple visits, though the majority of comments describe positive experiences with efficient service.
Google rating: 5.0 out of 5 from 468 reviews (99% five-star).
Reviews on this page: 468 Google reviews (455 with written comments, 35 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Plumber serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Premier Plumbing, LLCPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Plumbing, LLC: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Plumbing, LLC: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Plumbing, LLC: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Plumbing, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Plumbing, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Plumbing, LLC: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
468 Google reviews we collected
5.0of 5
5 stars46599%
4 stars10%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 455 written reviews
99%praise
Praise1,10599%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2335%
Reasonable4162%
Overpriced00%
Not sure23%
$294-37% vs typical plumbers
Middle half of what 41 customers paid ($209–$535) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27425%
Speed & response24222%
Quality & results19217%
Would recommend16415%
Communication948%
Price & value928%
Honesty & trust575%
What customers talk about
We read 455 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Langdon was my technician and he was pleasant & professional.”
“They came, they researched our problems and immediately started working.”
“They even tighten up the toilet seat and cleared a slow drain.”
“Same day service and resolved the issue for my client right away!”
“I definitely recommend Premier Plumbing and will be using then again.”
“I cannot recommend Premier Plumbing enough.”
“He corporated and listened to the explanation we shared.”
“The price was very reasonable and they were extremely professional, knowledgeable and answered all questions and provided explanations of their work.”
“We have used other very overpriced and under impressive golden plumbers before but will never use anyone but Premier Plumbing.”
“It's clear Jake takes pride in his work and genuinely cares about his customers.”
People customers mention
Eddie49 reviews
Jake23 reviews
Beau17 reviews
Emmanuel15 reviews
Ray15 reviews
Sanchez11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premier Plumbing, LLC for 8 kinds of job. Pick one to see what they paid and said.
KKeely8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Cody, Travis and Bradley were AMAZING. They came, they researched our problems and immediately started working. When they ran into problems, they stayed late and did everything they could to make things right. This is the ONLY plumber I will use in Amelia from now on.
Paid $2,000+Reasonable priceDrain cleaningService not listed
BBernard5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jake and Brody came to our house to remove an old water heater from my attic and replace our primary water heater with a larger model. The scuttle hole to the attic was just large enough to lower the old heater. The guys did an awesome job removing the heater and completed the job quickly and safely. They capped off…
TTed3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Recently bought a house and noticed rust on gas line to tankless water heater. Called on Mon and got appointment for Tues morning. Langdon was my technician and he was pleasant & professional. Repair was done quickly and appears to be done well. Price for repair seemed fair. Would use them again,
Paid $200–400Reasonable price
DDemon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
These guys are just simply amazing. My home lost water right as my wife had our first and they did everything they could to get it back asap. Amazing friendly customer service and very efficient work, I would highly recommend.
Paid $1,000–1,200Reasonable priceOutdoor plumbing system repair
DDeborah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jake and Brody arrived promptly this morning to replace an outside hose spigot and clean out a shower drain. The price was very reasonable and they were extremely professional, knowledgeable and answered all questions and provided explanations of their work. Terrific young men and a wonderful experience!
Paid $200–400Reasonable priceDrain cleaningOutdoor plumbing system repair
RRandy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was easy to schedule an appointment with them, and Jake was friendly and explained everything to me as he was doing the work. I would recommend this company
Cody, Travis and Bradley were AMAZING. They came, they researched our problems and immediately started working. When they ran into problems, they stayed late and did everything they could to make things right. This is the ONLY plumber I will use in Amelia from now on.
Price assessment: Reasonable price
Price: $2,000+
Services: Drain cleaning, Service not listed
Response from the owner · 3 days ago
Thank you, Keely! Cody, Travis, and Bradley take pride in going the extra mile. We're honored to be your go-to plumber in Amelia! 🙏
T
Tanya Brown2 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
The office personnel, Langdon and Brody were great! Same day service and resolved the issue for my client right away! I definitely recommend Premier Plumbing and will be using then again.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Thank you, Tanya! We'll let Langdon and Brody know — they take pride in delivering fast, same-day solutions. We appreciate your trust!
B
Bernard Jacob5 reviewsiTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Jake and Brody came to our house to remove an old water heater from my attic and replace our primary water heater with a larger model. The scuttle hole to the attic was just large enough to lower the old heater. The guys did an awesome job removing the heater and completed the job quickly and safely. They capped off all the water lines from the old heater and ran a new hot water line to the master bath. I’m a happy customer.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 days ago
"Thank you, Bernard! Jake and Brody take pride in tackling tricky attic jobs like yours. Glad the new water heater setup is working perfectly for.
S
Stacey SteinerLocal Guide · 237 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Thank you to the team at Premier Plumbing! I needed a new water heater to appease my new home buyer, and they shifted schedules to get this quickly installed within the tight home selling timeline. Thank you so much!!
Price assessment: Great price
Services: Water heater installation
Response from the owner · 3 days ago
Thank you, Stacey! We're glad we could work within your home selling timeline to get that water heater installed quickly. Best of luck with the sale!
T
Ted Chung3 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Recently bought a house and noticed rust on gas line to tankless water heater. Called on Mon and got appointment for Tues morning. Langdon was my technician and he was pleasant & professional. Repair was done quickly and appears to be done well. Price for repair seemed fair. Would use them again,
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 5 days ago
"Thank you, Ted! We're glad Langdon took great care of that gas line repair quickly. Enjoy peace of mind in your new home!"
Y
Yasmareliz cantres sanjurjo3 reviewsiTotal number of Google reviews Yasmareliz has written across all businesses on Google Maps, not just this one.
These guys are just simply amazing. My home lost water right as my wife had our first and they did everything they could to get it back asap. Amazing friendly customer service and very efficient work, I would highly recommend.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Outdoor plumbing system repair
Response from the owner · 5 days ago
"Congratulations on your new baby! So glad we could get your water restored quickly during such an important time. Thanks, Demon Slippers!"
A
Aletra Davis1 reviewiTotal number of Google reviews Aletra has written across all businesses on Google Maps, not just this one.
I had a great experience with the plumbers Emmanuel and Troy, who came out to fix my shower knob and faucet. They did a great job, were professional, friendly and got everything taken care of. I appreciate their work and the effort they put into making sure everything was working properly. Although it was a tough and long job , their positive attitudes made the experience better. I would definitely recommend their services to anyone needing plumbing repairs. Thank you for the great service !!
We called Premier about a hot water issue. They got us on the schedule for the next day. Rohan arrived right on time and quickly diagnosed the problem. We needed a new water heater and it was delivered and installed later that afternoon by Emmanuel and Troy. They did an outstanding job. I'm very pleased with the professionalism of all the folks at Premier Plumbing from the office team to the technicians. They are my go-to plumbing company and I highly recommend them.
Response from the owner · a week ago
Thank you, Tom! We're glad Rohan, Emmanuel, and Troy got your water heater handled so quickly. We appreciate being your go-to team!
