iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 130 plumbersiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★136 Google reviews · 23 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$585typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers of RiverCity Plumbing in Jacksonville note that technicians frequently arrive on time or within an hour of a call, often resolving issues like clogs, leaks, and pump failures in a single visit. Customers highlight clear communication, thorough explanations, and competitive fixed pricing for services ranging from water heater installation to repiping. A minority of reviews mention scheduling errors or arriving unprepared with necessary parts, though these instances were resolved with follow-up visits.
Google rating: 5.0 out of 5 from 136 reviews (98% five-star).
Reviews on this page: 136 Google reviews (119 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 31, 2026.
Service: Plumber serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
RiverCity PlumbingPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiverCity Plumbing: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiverCity Plumbing: 99/100 on this factor. Category median: 89.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiverCity Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiverCity Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RiverCity Plumbing: 93/100 on this factor. Category median: 100.A
93
Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
5.0of 5
5 stars13398%
4 stars11%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
100%praise
Praise278100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3954%
Reasonable2535%
Overpriced34%
Not sure57%
$585+25% vs typical plumbers
Middle half of what 56 customers paid ($351–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6824%
Staff & attitude6523%
Quality & results4616%
Would recommend4416%
Price & value249%
Communication228%
Honesty & trust104%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caleb arrived at my home on time and fixed the problem.”
“Caleb is respectful, and hard working Christian man, an experienced and talented plumber that deserves 1000 stars if I could give them.”
“Outstanding wonderful experience everything was fixed perfectly.”
“I'd highly recommend considering this company for your plumbing services.”
“Not only was River City plumbing fast and efficient, but they were also friendly and affordable.”
“They communicated with me every step of the way, showed up on time and worked long hours.”
“I would definitely recommend him to anyone who needs a reliable plumber.”
People customers mention
Caleb7 reviews
Juan3 reviews
Nadav3 reviews
Dustin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RiverCity Plumbing for 8 kinds of job. Pick one to see what they paid and said.
HHansLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★
The company came out at the wrong time. They came unprepared even though I sent them a picture of what the problem was the day before. I was told the problem would be fixed the same day once they could get the right parts. That did not happen but thankfully they did come out the next day as the water from the well…
Paid $800–1,000Overpriced
GGladys2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Caleb was on time, thorough, professional, and very knowledgeable. He went above and beyond with helping us with our service!
Paid $200–400Great pricePlumbing leak repair
JJay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Had them come and do a well pump and a septic pumpll. Great pricing, fast service, knowledgeable technician.
Paid $1,200–1,400Great priceSump pump installationService not listed
JJeffLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
River City Plumbing repiped my 50 year old house due to a slab leak. They came out the same day for an analysis, and provided guidance and a very competitive quote. The project was completed in just two days, and they made sure I had one functional toilet, shower, and sink before leaving that first night. They…
ZZachary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Caleb was great, came out same day got my home water well pump back working quick, highly recommend
Paid $400–600Great price
TTanya11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gage showed up as promised very polite and knowledgeable took the time to explain in detail and answered all my questions. I am very satisfied with the service that was provided to me today.
The company came out at the wrong time. They came unprepared even though I sent them a picture of what the problem was the day before. I was told the problem would be fixed the same day once they could get the right parts. That did not happen but thankfully they did come out the next day as the water from the well was flooding the yard. Overall, not a bad business but not very organized, especially when dealing with the office.
Price assessment: Overpriced
Price: $800–1,000
K
Kristen AdamsLocal Guide · 43 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Caleb arrived at my home on time and fixed the problem. It was a lot of hard work, and he was here much longer then he probably expected. They gave me a fixed price and that was all he billed me!!! My kitchen double sink is now clear, and running - no more back up! I highly recommend this company above all others. Caleb is respectful, and hard working Christian man, an experienced and talented plumber that deserves 1000 stars if I could give them.
Services: Drain cleaning
K
Kristen AdamsLocal Guide · 14 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Outstanding wonderful experience everything was fixed perfectly. My technician arrived on time. He was professional friendly, and did the job above and beyond all expectations.
G
Gladys Ross2 reviewsiTotal number of Google reviews Gladys has written across all businesses on Google Maps, not just this one.
Caleb was on time, thorough, professional, and very knowledgeable. He went above and beyond with helping us with our service!
Price assessment: Great price
Price: $200–400
Services: Plumbing leak repair
Response from the owner · 4 days ago
Hi Gladys, thank you for the 5-star review noting that Caleb was on time, thorough, and professional! When Jacksonville homeowners need reliable plumbing service, promptness and expertise are exactly what we aim to deliver. We are thrilled that Caleb went above and beyond to help with your service! At RiverCity Plumbing, solving your plumbing problems with highly knowledgeable technicians is our standard.
J
Jay Cheney5 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Had them come and do a well pump and a septic pumpll. Great pricing, fast service, knowledgeable technician.
Price assessment: Great price
Price: $1,200–1,400
Services: Sump pump installation, Service not listed
Response from the owner · 4 days ago
Hi Jay, thank you for the fantastic 5-star review! For residents needing a well pump or a septic pump fixed in Jacksonville, we always aim to provide the fast service and great pricing you experienced. We are glad our knowledgeable technician could diagnose and resolve your pump issues efficiently. RiverCity Plumbing is proud to be your comprehensive solution for well and septic system repairs!
E
Er Me1 reviewiTotal number of Google reviews Er has written across all businesses on Google Maps, not just this one.
The tech Caleb was very professional and did a great job!
Response from the owner · 4 days ago
Hi, thank you for the 5-star rating! Providing professional, high-quality plumbing repairs in Jacksonville is the core mission at RiverCity Plumbing. We are so glad Caleb did a great job for you, and we look forward to being your preferred local plumber for any future installations or maintenance!
J
Jeff WrightLocal Guide · 25 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
River City Plumbing repiped my 50 year old house due to a slab leak. They came out the same day for an analysis, and provided guidance and a very competitive quote. The project was completed in just two days, and they made sure I had one functional toilet, shower, and sink before leaving that first night. They communicated with me every step of the way, showed up on time and worked long hours. I'd highly recommend considering this company for your plumbing services.
Hi Jeff, thank you for this incredibly detailed 5-star review! A slab leak in a 50-year-old house is a major issue, and a whole-house repipe is often the best, yet daunting, fix. At RiverCity Plumbing, our process focuses on exactly what you highlighted: same-day analysis, highly competitive quotes, and transparent communication. We are thrilled our team completed your repiping project in just two days while prioritizing your family's comfort by ensuring you had a functional toilet, shower, and sink that first night. Thank you for recommending us as the go-to company for major plumbing services and slab leak solutions in Jacksonville!
Z
Zachary Taylor2 reviewsiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Caleb was great, came out same day got my home water well pump back working quick, highly recommend
Price assessment: Great price
Price: $400–600
Response from the owner · a week ago
Hi Zachary, thank you for the fantastic 5-star review! Losing water is a major disruption, which is why we pride ourselves on offering same-day plumbing services in Jacksonville. We are absolutely thrilled that Caleb was able to arrive quickly and get your home water well pump back up and running. We'll be sure to pass your kind words along to him. Thank you for highly recommending RiverCity Plumbing!
D
D'Andre & Sahmiya (Daddy & Daughter)9 reviewsiTotal number of Google reviews D'Andre has written across all businesses on Google Maps, not just this one.
While overseeing a commercial property on a Saturday, we needed an emergency pipe repair and new pump for the sewage on a commercial mobile building. RiverCity send out Juan and he was extremely professional , knowledgeable, and timely. Took alot of before and after pictures and explained everything to me thoroughly! As a new customer, I will continue to support RiverCity plumbing for our plumbing needs.
Services: Plumbing pipe repair, Outdoor plumbing system repair
Response from the owner · a week ago
Thank you for trusting RiverCity Plumbing with your Saturday commercial plumbing emergency! We're glad Juan provided professional, timely service and kept you informed throughout the pipe repair and sewage pump work. We appreciate your support and look forward to helping with your future commercial plumbing needs in Jacksonville!
T
Tanya Williams11 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Gage showed up as promised very polite and knowledgeable took the time to explain in detail and answered all my questions. I am very satisfied with the service that was provided to me today.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a week ago
Thank you, Tanya! We're glad Gage arrived on time, answered all your questions, and provided the professional, knowledgeable service you deserve. We truly appreciate you choosing RiverCity Plumbing for your plumbing needs in Jacksonville!
