Allison Wong
Review from Google · view on GoogleJose and Freddy were great to work with! Very timely, thorough and really knew what they were doing. I highly recommend working with them.
- Services: Plumbing leak detection
Premier Plumbing Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%91+23.7Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 120 plumbersPosition by Experts Score among all companies we track in this category. · better than 66%
4.9 ★★★★★ 85 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
52%reviews answered by the owner
$460typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Premier Plumbing Solutions at a glance
Google reviewers rate Premier Plumbing Solutions 4.9 out of 5 based on 85 reviews, with the owner responding to 52 percent of them. Customers frequently highlight punctual arrival, professional communication, and fair pricing for services including toilet repairs, unclogging drains, and fixing leaks. Technicians are described as knowledgeable and courteous, often explaining maintenance needs and leaving work areas clean. The primary criticism involves a single instance where a customer alleged improper installation and disputed the cost of a subsequent service call.
- Google rating: 4.9 out of 5 from 85 reviews (98% five-star).
- Reviews on this page: 85 Google reviews (70 with written comments, 4 with photos).
- Owner responses: the business replied to 52% of reviews.
- Most recent review: October 26, 2026.
- Service: Plumber serving Irving, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Plumbing Solutions: 93/100 on this factor. Category median: 91.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Plumbing Solutions: 91/100 on this factor. Category median: 88.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Plumbing Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
- 5 stars8398%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
- Praise14599%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2352%
- Reasonable1636%
- Overpriced12%
- Not sure49%
$460-1% vs typical plumbers
Middle half of what 20 customers paid ($248–$1.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3121%
- Quality & results3020%
- Speed & response2618%
- Would recommend2416%
- Price & value1510%
- Communication128%
- Honesty & trust96%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They knew exactly what they were doing and it showed in their knowledge and professionalism.”
“Very timely, thorough and really knew what they were doing.”
“I always call them in a bind and they are responsive and always resolve my issues for a reasonable price.”
“I would highly recommend this company for all your plumbing needs.”
“after speaking with Juan, he offered me a solution at a very reasonable price.”
“Explained what service was performed and explained ongoing maintenance.”
“Reliable and affordable most times ive scheduled they find a way to come out the same day.”
People customers mention
- Juan 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premier Plumbing Solutions for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Tay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I absolutely love Premier Plumbing. All of the ladies are so nice and Helpful. I typically speak with Sonya and she helps get the job done but all the ladies are super helpful if Sonya is not available. Premier has a rock start team!!
Paid $400–600Great priceToilet repairWater heater installationShower installation
Seth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
One of the worst plumbing services I have ever encountered, replaced the wax ring on my toilet and charged me $325. It began leaking one month later, I suspect from improper installation, and they refused to even come evaluate the issue without charging me another $180! Could not recommend them less, stay away…
Paid $200–400OverpricedToilet repair
Adam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Jose & Freddy were friendly and quick to identify the problem and find the solution for our smart toilet. Jose took the time to explain everything to me and double check his work before leaving the job. They even provided me with before and after photos. Thanks guys.
Paid $400–600Reasonable priceToilet repair
Zack10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Juan and his crew were very professional, found the leak under my side of the sidewalk and fixed it. They completed the job and monitored it for a few days after. Payment was convenient and easy.
Paid $800–900Reasonable pricePlumbing leak detectionPlumbing pipe repair
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Matthew fixed a problem with water pressure 3 other plumbers couldn’t. Great company that really helped out
Paid $1,000+Reasonable priceService not listed
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The service team members - Juan and Jose - were very knowledgeable, thorough, and friendly. Highly recommend them.
Paid $400–500Reasonable priceToilet repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 21 | $227–$606 |
| Plumbing pipe repair | 16 | $353–$1.2k |
| Plumbing leak detection | 13 | $124–$633 |
| Water heater installation | 6 | $1.2k–$2.4k |
| Faucet repair | 6 | $205–$607 |
| Shower installation | 2 | — |
| Plumbing leak repair | 2 | $278–$986 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 85 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Marcus ColacoLocal Guide · 28 reviewsTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work! Daniel was amazing and very professional. Would definitely work with them again
- Price assessment: Great price
- Services: Toilet repair, Plumbing leak detection
Rich Dudley3 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTimely in their arrival. Explained what service was performed and explained ongoing maintenance.
- Services: Toilet repair
Bill Smith6 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJose and Freddie were exceptional and repaired our electronic Kohler toilet to our satisfaction. They knew exactly what they were doing and it showed in their knowledge and professionalism. Would recommend in a heartbeat!
- Services: Toilet repair
Pablo Lucho2 reviewsTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePremier plumbing solutions los mejores. Areglaron la tuberia de mi casa . Gracias Juan por averme ayudado
Javier Zapata1 reviewTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio , tenia tapado el ban̈o.llegaron y destaparon el ban̈o rapido 100% recombedable muchas gracias Juan el gerente
- Services: Toilet repair
edoardo baez8 reviewsTotal number of Google reviews edoardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJuan and his team fixed the pipe problem and then diagnosed the cause...after speaking with Juan, he offered me a solution at a very reasonable price. excellent service.
- Price assessment: Reasonable price
- Services: Plumbing pipe repair
Paul WhiteLocal Guide · 6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDaniel and Fred did a great job unclogging our kirchen sink in our Apartment from debre clogging the line.
- Price assessment: Not sure
- Services: Service not listed
Mindi Kahn2 reviewsTotal number of Google reviews Mindi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePremier plumbing was fantastic and their pricing is very fair!
- Price assessment: Reasonable price
- Services: Toilet repair
Ns35barbershop2 reviewsTotal number of Google reviews Ns35barbershop has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente trabajo, limpio y buen precio
- Price: $200–400
- Services: Toilet repair
Business details
- Address: 319 W 3rd St, Irving, TX 75060
- Phone: (469) 880-8811
- Website: premierplumbingdfw.com
- Service area: Irving, TX