Analyzing 8,137,0068.1M ReviewsFor 23,00523K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%59+8.3Replies to reviews 7%66+4.7Momentum penalty69−3.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Premier Pool Service | Rocklin

Sacramento, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 4.9★ from 187 Google reviews

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Report card

Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Pool Service | Rocklin is better than 86% of pool maintenance services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Pool Service | Rocklin is better than 80% of pool maintenance services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Pool Service | Rocklin is better than —% of pool maintenance services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Pool Service | Rocklin is better than 59% of pool maintenance services.C
59
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Pool Service | Rocklin is better than 69% of pool maintenance services.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Pool Service | Rocklin is better than 66% of pool maintenance services.B
66

Reviews for your job

Customers hired Premier Pool Service | Rocklin for 3 kinds of job.

Premier Pool Service | Rocklin for pump repairs & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Pump repairs & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Pump repairs & installation”

J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I initially called Brett to set up the appointment. He was very welcoming to speak with and timely in the schedule for a diagnosis for the next day. The technician Adam came out performed the work on our pool light and even identified an installation error from the pool company that most likely caused the pool light…

Reasonable pricePump repairs & installationGeneral repairs
Rocktown6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a fantastic experience with Premier Pool Service in Rocklin. I had a couple of issues going on with my pool and Adam came out and was extremely helpful in getting them fixed. Adam was friendly, knowledgeable, and honest with his evaluation of the situation. Rather than try to sell me parts in order to fix the…

Great pricePump repairs & installationGeneral repairsSwimming pool equipment repair
Kamal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Happy with their service so far as I switched from another company . Prompt with communication , efficient and effective services. I signed up for 1 year with 2 and half month discounts. They have done a good job cleaning my pool. Thank you

Reasonable pricePump repairs & installationGeneral repairsSwimming pool equipment repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Premier did a great job on my install. There were a few hiccups but they have been quick to come out and fix. So far it’s been a good experience

Customer photo from Michael's review
Reasonable pricePump repairs & installation
Montero5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technician has been great and very knowledgeable when he has serviced our new pool. I appreciate getting the text when the technician is going to arrive and when he is all finished servicing our pool. Thank you for maintaining our pool sparkling and clean!

Reasonable pricePump repairs & installationGeneral repairsSwimming pool equipment repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 61%Overpriced 9%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs8—
Swimming pool equipment repair6—
Pump repairs & installation5—

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