POOL & SPA SERVICES · ATLANTA, GA
Premier Pools & Spas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%70+24.5Reliability 15%52+7.8Craft & service 20%56+11.2Value 10%89+8.9Momentum 8%66+5.3Track record 7%52+3.6Accountability 5%36+1.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Premier Pools & Spas

Better than 73% of pool & spa services · #6 of 22

4.9★118 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yrs (avg 2.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Premier Pools & Spas for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 3 Google reviews tagged “General repairs & maintenance”

★★★★★ Joe · a year ago

The folks at Premier Pools & Spas were extremely professional and were consistently attentive to all of the details involved in our pool project. They refinished and repaired our older pool to a stunning new look that we absolutely love. And, they installed lighting and automation features that continue to wow us.…

RemodelingDesignGeneral repairs & maintenance
★★★★★ Mazie · 4 years ago

What a excellent job. The staff is very professional and nice. The project manager Richard is very professional, understanding and take the time and explain everything to you. Preston is a excellent salesperson. The owner Bob comes out and Make sure everything is going well. I. am totally satisfied. Job well…

Above ground pool installationCleaningGeneral construction+ Responsiveness+ Punctuality+ Quality
★★★★★ Jyles · 4 years ago

I am really pleased with the customer service and pleasantness that they have portrayed throughout this entire process. They are very helpful and thorough with the process. My wife and I are elated with this company! If you have a pool and need maintenance and or helpful tips this is most definitely the company for…

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Premier, grey = pool & spa services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 4.90★ (10 reviews)2024-Q1: 5.00★ (7 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 5.00★ (5 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 4.89★ (9 reviews)2025-Q3: 4.33★ (9 reviews)2025-Q4: 5.00★ (8 reviews)2026-Q1: 5.00★ (15 reviews)2026-Q2: 5.00★ (6 reviews)2026-Q3: 5.00★ (8 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%70+24.5Reliability 15%52+7.8Craft & service 20%56+11.2Value 10%89+8.9Momentum 8%66+5.3Track record 7%52+3.6Accountability 5%36+1.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
70
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
52
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
56
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
89
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
66
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
52
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
36

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+14 / −0
Professionalism
+16 / −0
Responsiveness
+11 / −0
Punctuality
+8 / −0
Value
+11 / −0

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