Experts Reviews · Company report
Premier Roofing & Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Premier Roofing & Exteriors

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,399 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Roofing & Exteriors is better than 92% of insulation contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Roofing & Exteriors is better than 87% of insulation contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Roofing & Exteriors is better than 95% of insulation contractors.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 61% of insulation contractors.B
61

Reviews for your job

Customers hired Premier Roofing & Exteriors for 8 kinds of job.

Premier Roofing & Exteriors for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 11 Google reviews tagged “Gutter repairs”

Dinah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I’ve had an appointment scheduled for a couple weeks and received a call that the company won’t come to perform the estimate for gutters. He called the night before he was to show up. Very poor experience - don’t use them as they cannot even make an appointment for the night before. Poor service and don’t waste your time to get an estimate.

Gutter repairs
ToddLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is the second time that I have used Premiere Roofing and simply put, I am impressed. Everything from the quote process to the hard work of the team installing, to the daily phone calls and updates on the progress to the cleanup of the site. Austin was the sales guy. Tim was the job leader, and both exhibited…

Reasonable priceGutter repairsSkylight installationRoof installation
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and courteous from the initial inspection through completion of total roof replacement! I would highly recommend Premier!

Gutter repairsRoof damage repairRoof inspection
adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier was great to work with throughout the entire process. Very responsive and honest. They have knowledgeable project managers and hard working crews. Definitely recommend using them.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Quality+ Professionalism
Jamie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Texas Team was here today replacing two roofs at our house. They are professional, hard working and have a great work ethic. The clean up was top notch. Walked our property after they were done and even leaf blew a shingle that fell in our pool so they could get it out. They also replaced a section of our siding…

Gutter installationGutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Roofing did an EXCELLENT job! Their sales representative actually new the shingle color that was best for our house right off the bat. The installation was professional and superb. We needed some new facia boards and decking boards as well as some rafter repair and they handled it right then and there.…

Attic venting installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very communicative from the owner to the project manager. Helped us with every step of the process. We decided to go with a LOCAL company - we searched them out and we are glad we did!!

Attic ventingGutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very competitive bid; showed up early and worked all day! Very professional and kept us informed the entire completion of job with texts, pictures and meetings. The best experience for having to have our roof replaced. Thanks Jared, Clay and Team!

Gutter repairsRoof installationRoof repair
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Premier Roofing to strip and shingle our home and install new roof vents. They also corrected a problem in our chimney area that had leaks. Austin gave us a very fair price and worked with the crew in scheduling our job. Wayne stopped to inspect and explain what was corrected at the chimney. Both of these…

Gutter repairsRoof repair+ Responsiveness+ Punctuality+ Quality
JudyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Impressive ! We had 3 companies give us estimates and Premier was the 3rd to come out AND Mike was the only one to get up and actually check out the roof And for a half hour. Once the project began their Project Mgr came out along with a 12 man crew (our roof is large and used 100 squares. They did a complete tear…

Gutter repairsRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We just want to say THANK YOU for making our roofing project a positive experience. From the start when Jim Kelly introduced us to the Premier products by offering us completed homes to review, it was very positive. Premier did not push us in an unnecessary direction. Most of all, when the process was explained…

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality

Price

$16k+12% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 51%Overpriced 0%Not sure 4%

Jobs customers hired them for

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