Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise Premier Roofing for punctual arrivals, transparent pricing, and thorough cleanup after roof and window installations. Many reviewers highlight the company's responsive communication and ability to handle insurance claims efficiently. However, recurring criticisms involve missed appointment confirmations, significant delays in project completion, and inadequate follow-up on gutter repairs.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,399 Google reviews we collected
Phrases our text analysis found in 1,297 written reviews
Price verdicts customers left with their Google review
Middle half of what 136 customers paid ($11k–$21k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,297 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent experience with Dave who inspected and fixed our roof in East Grand Rapids.”
“It doesn't matter what damage is done to your home in the meantime, while you wait with a damaged roof and no gutters.”
“The crew came and did it in less than a work day and were really respectful.”
“Unprofessional and very bad experience and service.”
“Premier called me back right away, showed up right on time and gave a me a quote on the spot.”
“The project was managed very well with no delays for parts or materials.”
“Would definitely recommend & use Premier Roofing & Exteriors again.”
“Avoid this company if you want the job done right the first time.”
“Excellent communication, excellent service and excellent price.”
“After posting my initial 2 star review above, Jared from Premier got back to me and apologized for the poor communication and helped make things right.”
“The level of service and communication was top notch along with very reasonable prices.”
“Planned my schedule around an estimate appointment, that was confirmed via email, and they didn’t bother to show up or contact me.”
“I was grateful that they were transparent with the quote, they wanted me to pick them but weren't too "salesman" if that makes sense.”
“Lied to me that they have both their staff to do the roof and hire contractors as well.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Premier Roofing & Exteriors for 8 kinds of job. Pick one to see what they paid and said.
Jared, Tim and the rest of the Premier team did a fantastic job on our roof and chimney projects. The level of service and communication was top notch along with very reasonable prices. I would highly recommend their company.
Gabe and his team are great - prompt, personable, attention to detail, hard working, diligent... We appreciate their work! Great job Guys! Thanks!
The estimator, Marcus was great to work with . Gabe was the project manager and was was good to work with too. The crew was amazing. I highly recommend Premier.
Outstanding roofing job. There was a lot of hidden damage the crew discovered and went to great lengths to repair. No short cuts or rush work with these guys, they do the job right. Gabe is very detail oriented, and knows his trade well and under his capable direction, his men couldn't have donea better job on…
We previously used Premier for hail damage. We are currently working with Austin Lajcak to replace windows. Great company and employees!
Five stars all the way for Premier Roofing. Austin was great to work with from the initial visit all the way thru to the installation of the new roof. He was there to meet our insurance adjuster and took the time to sit down and explain all aspects of the project without any pressure at all to sign anything. He even…
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 325 | $13k–$20k |
| Roof repair | 155 | $927–$13k |
| Roof inspection | 145 | — |
| Roof repair for storm & wind damage | 109 | $1.1k–$20k |
| Gutter installation | 66 | — |
| Roof damage repair | 36 | — |
| Window installation | 19 | — |
| Skylight installation | 19 | — |
4.9 ★★★★★ 1,399 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Planned my schedule around an estimate appointment, that was confirmed via email, and they didn’t bother to show up or contact me.
They did a great job! I was grateful that they were transparent with the quote, they wanted me to pick them but weren't too "salesman" if that makes sense. Austin broke it down and gave me best case and worst case. He answered all my questions. The crew came and did it in less than a work day and were really respectful. They cleaned up really well and I'm happy with the results!
Great experience start to finish! Would definitely recommend & use Premier Roofing & Exteriors again. Really nice job!
Ben did a great job and was punctual.
They did a very good job on my roof!!!
Update 10/2026 I had a leak on the roof (due to tree branch damage) and called on a Thursday and Jared personally came out Monday and had the issue taken care of in under an hour. With the rainy season ahead of us, I now have peace of mind the issue is resolved. 2016 -I was very impressed by Premier Roofing. I got about 6 to 8 quotes for our roof. Some roofers didn't show, some took days to even come and look at it, some never even sent the quote back to me! Premier called me back right away, showed up right on time and gave a me a quote on the spot. Jared was the rep we dealt with. He had materials in his truck to show me what they would be using, brochures with shingle options and warranty information. He listed every single thing they were gonna do for me. I decided to go with them and was so glad I did. A lot of the companies were booked till NOVEMBER. I needed my roof replaced NOW since I had actual water coming into the house. Jared set us up for the next week. 3 roofers did the job in 2 days. Full 2 layer tear off, replaced the roof and even some of the boards under the shingles. The guys raked both front and back yards and made sure they didn't leave a nail. I would highly recommend these guys!!
Excellent experience with Dave who inspected and fixed our roof in East Grand Rapids. We had a very small roofing job and thought it would be difficult to get anyone out to look at the problem. An appointment was set in a timely manner, he arrived right on time, and inspected and fixed the leaks on the spot. After the work, he showed us before and after pics so that we could see exactly what was done. Excellent communication, excellent service and excellent price. We highly recommend Premier Roofing and Exteriors!
I'm not sure how everyone got such great customer service, but that was definitely not my experience. We signed a contract in May. They never completed our roof work until October. Despite my continuously asking Nate Jones for an update. It seems that once you sign a contact with this company, you're no longer a valued customer. You're just money. It doesn't matter what damage is done to your home in the meantime, while you wait with a damaged roof and no gutters. Then instead of following the process outline to us at signing of the contract, by contacting the loan company, which they provided, they charge you for the entire amount without any sort of itemized receipt. Had to contact the loan company on my own and then call their office twice before I got this resolved because no one will call you back. Not a single bit of this experience was acceptable besides the actual humans who fixed my roof. Thank goodness for them! Rick is phenomenal. Everybody else could learn something from him. I can't wait to find out the damage the lack of gutters has done to my foundation over the summer.
Done in a day! These guys worked consistently and thoroughly. Very polite and focused! Our windows look amazing which really makes our building pop! Thanks guys!! Highly recommended!
Everyone involved worked hard and did an excellent job! Cleanup went great, did everything in one day. Austin was super friendly and great guy to do business with. Freddy kept things orderly and kept in touch throughout the process. He was informative and talked to me with a genuine smile, not only a benefit to the company but left here as a friend. Best roofing company around, hands down!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
