Experts Reviews · Company report
Premier Roofing & Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Premier Roofing & Exteriors

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,399 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Roofing & Exteriors is better than 92% of insulation contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Roofing & Exteriors is better than 87% of insulation contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Roofing & Exteriors is better than 95% of insulation contractors.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 61% of insulation contractors.B
61

Reviews for your job

Customers hired Premier Roofing & Exteriors for 8 kinds of job.

Premier Roofing & Exteriors for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$12,000–14,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof damage repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Roof damage repair”

Wooyoung2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Outstanding service—responsive, thorough, and very professional. The repair work was high quality, and I was provided with clear explanations and helpful info throughout the process. Would definitely use again and recommend to others.

Reasonable priceRoof inspectionRoof damage repair
Linda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sales-Jared, project manager-Clay, and workers, all were awesome! They were really nice and with great attention to detail before during and after. Their service and pleasant professional manner was impressive and appreciated. I highly recommend them!

Reasonable priceGutter installationRoof inspectionRoof repair
Carly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin and Premier Roofing were impressive from my first meeting! Premier was the most economical choice after receiving (4) quotes. Austin was very thorough with our estimate, and (2) weeks later we had a new roof and gutters. Austin was very easy to work with. Very professional, on time, followed through,…

Paid $12,000–14,000Reasonable priceGutter installationRoof inspectionRoof installation
2violinifyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Premier Roofing Exteriors is exceptional, outstanding and professional in every way! After our initial call, within 24 hours we had a quote in hand! Josh came to our home to gather the needed information. He was very knowledgeable and professional. He also had samples of their roofing materials, which was extremely…

Great priceRoof repair for storm & wind damageRoof inspectionRoof repair
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend Premier for your roofing needs. Austin was great to work with. He was professional, courteous, and answered all of my questions right away. Kyle’s team that replaced the roof were amazing! They were respectful of all of my flowers and plants and made sure they were protected. They put in long hours…

Reasonable priceSkylight repairRoof inspectionRoof repair
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Premier did a roof repair to hold us until the winter weather cleared. This spring they came back and replaced our whole roof and 5 skylights that we had. They did it so fast. It was beautiful. They kept the yard and pool area very clean. They were receptive to the questions we had during the process and kept us…

Gutter installationRoof inspectionSkylight installation+ Responsiveness+ Punctuality+ Professionalism
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh Bell and his crews hit the ball out of the park on our new roof. It gives me peace of mind that he gave us a thorough inspection. The guys at Premier are well trained and professional. Thank you for making me fall in love with my home all over again! I’ll recommend you anytime.

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hardworking crew. Responsive and easy to work with. And our roof looks AMAZING!

Roof damage repairRoof installationRoof repair+ Responsiveness+ Quality+ Professionalism
Clyde4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier did a great job on my roof after it was damaged in a hail storm. They were very professional and kept me well informed all along the way.

Roof damage repairRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Staci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We live in an area that had heavy hail damage this past spring and after inconsistent responses w/several other companies we signed up with Premier on the spot! They provided immediate responses, were on time, honest, and great to work with! Worked w/Jared specifically. Highly recommend! Can't wait to use them again for our future siding needs.

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and courteous from the initial inspection through completion of total roof replacement! I would highly recommend Premier!

Gutter repairsRoof damage repairRoof inspection
Life6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was awesome! He explained my roof issues and answered all of my questions. I would highly recommend Premier Roofing for anyone looking for an honest company for home repairs.

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh B was amazing start to finish! Very helpful every step of the way. He made this big project easy and stress free.

Attic ventingAttic venting installationGutter installation+ Responsiveness+ Punctuality+ Quality
Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional . Thorough and excellent craftsmanship. Really nice, people .

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
lloyd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience all the way around. Austin was super organized, helpful, and responsive. The workers were quick and courteous, everything was done on time and I will definitely use them again for any future roof or siding repairs

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
Aubrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dana came to look at water stains on our roof. He took his time and throughly looked from every angle. He educated us on what to do in the future to help prevent leaks. Didn’t charge us anything and swept off the entire roof. At 4pm on a Friday not rushing us made us feel valued and will definitely use in the future if needed.

Attic ventingAttic venting repairsGutter cleaning+ Responsiveness+ Punctuality+ Quality
ShanLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They replaced the whole roof in a timely manner and have great warranty. As a disabled veteran I recommend their services. They explained the process very well.

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
pam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hardest working people I have ever seen. Do a great job and everyone very helpful and professional. Great company to work with

Gutter installationRoof damage repair+ Responsiveness+ Punctuality+ Quality
Ross1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Roofing & Exteriors is an outstanding company! The customer service along with the quality of work that they provide is truly top notch! We could not have been more pleased with our experience working with Premier.

Gutter installationRoof damage repairRoof repair+ Responsiveness+ Punctuality+ Quality
Todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a bad hail storm come through our town which caused damage to the roof of my home and business. Josh with Premier Roofing and Exteriors made the whole process from inspection, dealing with the insurance company to installation very smooth and easy. Both insurance adjusters had only good things to say about…

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Roofing and exteriors did a wonderful job repairing my roof.I would refer them to anyone who is looking for quality work. Rick was very helpful and knowledgeable and answering all the questions that I had. He is truly an asset to the company!! Thank you to Premier Roofing and Exteriors! It makes me feel good…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
shauna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh is an excellent worker. He’s gone above and beyond to help us repair our roof! He’s been so responsive, timely, and honest. We can’t thank him enough. We will definitely be using him when it comes time to replace our roof and for any other exterior needs. Have already recommended him and the company to several friends and family

Roof damage repairRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim arrived exactly on time, was friendly but professional, assessed the problem in a few minutes, and offered me a couple levels of repair to choose from at a reasonable price. The repair was completed that day and looks clean. I will definitely keep his contact information for the future.

Roof damage repair+ Responsiveness+ Punctuality+ Professionalism
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted Premier Roofing to assess a damaged portion of flat roof on my house. They very quickly scheduled me with an inspection / estimate in just a few days. Austin was professional and on time. He evaluated the roof, and fortunately was able to perform the repairs on the spot. Because they were minor, he…

Roof damage repair+ Responsiveness+ Punctuality+ Quality
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our roof was leaking at an elevation change due to an extensive ice dam after a recent snowstorm. I called after hours, Joshua returned my call the next morning, and he was able to have David and Clay respond within a couple of hours to remove the ice dam and some additional snow to prevent further leakage, before…

Roof damage repairRoof repair+ Responsiveness
Trent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dealing with insurance is never a great experience, but with the help I received from Premier, it went better than I expected. They started and finished my entire roof in very acceptable time, in my opinion. Working with David DeVries was great for the whole experience that lasted for months because insurance was…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Professionalism
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jim and Clay took great care of us from start to finish! They were extremely kind, honest, hardworking and great communicators 😊. They were able to get our roof done way sooner than we anticipated. But even before they could get out to us, Clay came out and fixed an area on our roof to get us through until the…

Roof damage repairRoof repair+ Responsiveness+ Punctuality+ Quality
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I couldn't ask for a better service! I would highly recommend. I needed a small roof repair, it was taken care of promptly and professionally. I needed a honest professional inspection of our roof. I was given quality feedback and recommendations on how to proceed in the future. I will %100 be using Premier…

Roof damage repairRoof inspectionRoof repair+ Quality
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I appreciated the professional and knowledgeable service. The project was completed as planned. Premier manager worked great with insurance company representative. Great job with roof and gutters. Mike, Clay, and the team did an excellent job! Thank you. Highly recommend!

Attic ventingGutter installationRoof damage repair+ Responsiveness+ Punctuality+ Quality
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A neighbor recommended I call Jim Kelly for my roofing needs. Jim was awesome; couldn’t have been better to work with. HIGHLY recommend you give him a call. The Premier installation crew was also friendly & efficient. Couldn’t be happier!

Attic ventingRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
IrishLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Austin and his team came to see the damage on my roof from back to back storms. Water was running through my skylights into the house. When he initially looked at it he made some temporary repairs to stop the leaking, but found that the damage caused from the storms were far worse that I could see from below. He…

Roof damage repairRoof inspectionRoof installation+ Responsiveness+ Quality+ Professionalism
Marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed a new roof on our home. Jim Kelly was very prompt to contact us and inspect the roof. He continued to stay in contact regarding the timing of installation. The work crew was very efficient as they worked in the heat to complete the job even with some threatening weather. All were courteous and…

Roof damage repairRoof inspectionRoof installation
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier performed an entire tear off and installation of our roof/barn/pool house in one day! The workers are thorough and experienced. The clean up was impeccable! We cannot say enough good things about this company and their workmanship!

Roof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Diana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Working with Premier Roofing was a pleasure from beginning to end. Everything was so smooth and I just answered questions they did all the work even insurance things. A whole roof was put on our house in like 9 hours and cleanup was exceptional. Thank you so much to Mike who got us started, to Kyle and his crew…

Attic venting repairsRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Worked with Austin and his team for a roof replacement. Austin came out to assist same day for assessment, provided guidance on next steps, insurance process, and provided valuable insight. He was always eager to assist and was very courteous the entire process with no pressure whatsoever. I was updated over the…

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
Brody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called Premier and the next day Jared got back with me! He came out that day inspected my roof, told me what was wrong in really good detail and told me how he could help. Not only did he know what he was talking about, but he was really personable and he truly cares about people and it showed! I’d recommend Premier to anyone because of Jared!

Roof damage repairRoof inspectionRoof installation+ Quality+ Professionalism+ Value

Price

$16k+12% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 51%Overpriced 0%Not sure 4%

Jobs customers hired them for

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