Experts Reviews · Company report
Premier Roofing & Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Premier Roofing & Exteriors

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,399 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Roofing & Exteriors is better than 92% of insulation contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Roofing & Exteriors is better than 87% of insulation contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Roofing & Exteriors is better than 95% of insulation contractors.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 61% of insulation contractors.B
61

Reviews for your job

Customers hired Premier Roofing & Exteriors for 8 kinds of job.

Premier Roofing & Exteriors for roof inspection

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Jobs reviewedHow many Google reviews are tagged with this job.145
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$20,000–25,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 145 Google reviews tagged “Roof inspection” · showing 20

Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ben did a great job and was punctual.

Paid $1–5,000Great priceRoof inspection
Tilapia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent experience with Dave who inspected and fixed our roof in East Grand Rapids. We had a very small roofing job and thought it would be difficult to get anyone out to look at the problem. An appointment was set in a timely manner, he arrived right on time, and inspected and fixed the leaks on the spot. After…

Roof inspectionRoof repair
Kendra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★

I'm not sure how everyone got such great customer service, but that was definitely not my experience. We signed a contract in May. They never completed our roof work until October. Despite my continuously asking Nate Jones for an update. It seems that once you sign a contact with this company, you're no longer a…

Paid $15,000–20,000Not sureRoof inspectionRoof repairRoof installation
AndrewLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very happy with the job they did. Very nice people and very helpful!

Paid $30,000–35,000Great priceRoof inspectionRoof installation
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Premier Roofing cares about providing both a quality product and quality service, even 10 years down the road. They installed my roof about 10 years ago and I was impressed then by the care they took during the installation process. Recently I had new gutters installed by a company I regret working with and I had to…

Reasonable priceRoof inspectionRoof installationService not listed
JTC3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gabe and his team are great - prompt, personable, attention to detail, hard working, diligent... We appreciate their work! Great job Guys! Thanks!

Paid $10,000–15,000Reasonable priceRoof inspectionRoof repair
MikeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had a very low pitch roof begin to leak and Premier gave us the best quote. Work was done quickly and extremely professionally. Carlos was a great worker, fast and clean, hardly knew he was up there working. I would recommend them to anyone.

Customer photo from Mike's review
Roof inspectionRoof installation
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Austin Lajack came out for a roof inspection for me. He was incredibly knowledgeable and explained the whole process following the inspection. Very professional! I highly recommend!

Roof inspection
Jerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tavis did an excellent job & timely to estimate my roof

Paid $20,000–25,000Great priceRoof inspection
Chas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We could not be happier with our experience with Premier Roofing. From start to finish, Dana Spencer and his team were professional, communicative, and a pleasure to work with. They showed up when they said they would and got the job done quickly, but never at the expense of quality. Every detail was handled with…

Great priceRoof inspectionRoof installation
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing and efficient customer service. Went above and beyond the reason for the call. Responded earlier than the time given and took the time to point out amd explain everything that was wrong or needed repair. HIGHLY recommend these amazing folks. Austin was extremely prepared and quick acting.

Reasonable priceRoof inspectionRoof repair
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent customer service and quality work! My husband and I had a huge renovation project and the Premier team did an awesome job with our windows and roof. Highly recommend!!!

Window installationRoof inspectionRoof repair
Torie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After damage from a hailstorm, Premier replaced our roof and repaired siding and screens. Andrew, Freddy, and the crew worked hard to help us through every stage of the project from roof inspection, to helping communicate with insurance, removing the old roof and installing the new. The crew worked efficiently…

Roof inspectionRoof installation
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Out of the 3 Quotes we received, Andrew Story was by far the most professional to work with. He showed up on time, listened to our concerns and addressed them and was very easy to communicate with! Highly recommended him to anyone with roofing needs!

Roof inspection
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tavis did a great job taking care of our needs from start to finish. He was extremely prompt in returning our calls, thorough and detailed in his proposal, and took the time to clearly explain his recommendations and why he felt the product he recommended was the best fit for us. We really appreciated his…

Paid $1–5,000Great priceRoof inspection
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called to get an our roof inspected for a replacement. Austin was fast and professional to work with. Was able to answer all of our questions and was very knowledgable. 10/10 would recommend to. If you need a replacement or even have questions he is your guy!

Roof inspectionRoof repair
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had my roof inspected by Marcus and he did a great job identifying things that I needed! He was transparent and honest about what he saw and was very professional. I intend to follow up and get work done!

Not sureRoof inspection
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After the large hail storm earlier this year in our Hudsonville Michigan neighborhood 4 houses on our street had to have their roofs replaced. Premier roofing and exteriors reroofed the house next door to me and did a real nice job and my neighbor is very pleased with the work they did. My roof looked pretty good…

Customer photo from Bob's reviewCustomer photo from Bob's reviewCustomer photo from Bob's review
Roof inspection
Stacy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The men who replaced our new roof from Premier Roofing & Exteriors did a phenomenal job! They had to deal with rain delays and they still got the job done. The roofers were courteous and friendly. They kept all the landscaping protected, and cleaned up after working all day, even knowing that they were coming back…

Customer photo from Stacy's reviewCustomer photo from Stacy's review
Paid $20,000–25,000Reasonable priceRoof inspectionRoof repairRoof installation
Dianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

I had hail damage on my roof Premier worked with my insurance company and got it covered. The team who replaced the the shingles protected with my shrubs and items around the house so they would not get damaged. They did a great job in one day.

Paid $10,000–15,000Reasonable priceRoof inspectionRoof repair

Show more roof inspection reviews (125 more) →

Price

$16k+12% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 51%Overpriced 0%Not sure 4%

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