Experts Reviews · Company report
Premier Roofing & Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Premier Roofing & Exteriors

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,399 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Roofing & Exteriors is better than 92% of insulation contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Roofing & Exteriors is better than 87% of insulation contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Roofing & Exteriors is better than 95% of insulation contractors.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 61% of insulation contractors.B
61

Reviews for your job

Customers hired Premier Roofing & Exteriors for 8 kinds of job.

Premier Roofing & Exteriors for roof installation

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Jobs reviewedHow many Google reviews are tagged with this job.325
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$10,000–15,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$13k–$20k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 325 Google reviews tagged “Roof installation” · showing 40

Becca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

They did a great job! I was grateful that they were transparent with the quote, they wanted me to pick them but weren't too "salesman" if that makes sense. Austin broke it down and gave me best case and worst case. He answered all my questions. The crew came and did it in less than a work day and were really…

Reasonable priceRoof installation
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They did a very good job on my roof!!!

Paid $10,000–15,000Reasonable priceRoof installation
Kendra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★

I'm not sure how everyone got such great customer service, but that was definitely not my experience. We signed a contract in May. They never completed our roof work until October. Despite my continuously asking Nate Jones for an update. It seems that once you sign a contact with this company, you're no longer a…

Paid $15,000–20,000Not sureRoof inspectionRoof repairRoof installation
jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jared, Tim and the rest of the Premier team did a fantastic job on our roof and chimney projects. The level of service and communication was top notch along with very reasonable prices. I would highly recommend their company.

Paid $10,000–15,000Great priceRoof installation
AndrewLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very happy with the job they did. Very nice people and very helpful!

Paid $30,000–35,000Great priceRoof inspectionRoof installation
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Premier Roofing cares about providing both a quality product and quality service, even 10 years down the road. They installed my roof about 10 years ago and I was impressed then by the care they took during the installation process. Recently I had new gutters installed by a company I regret working with and I had to…

Reasonable priceRoof inspectionRoof installationService not listed
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

The estimator, Marcus was great to work with . Gabe was the project manager and was was good to work with too. The crew was amazing. I highly recommend Premier.

Paid $15,000–20,000Reasonable priceRoof installation
MikeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had a very low pitch roof begin to leak and Premier gave us the best quote. Work was done quickly and extremely professionally. Carlos was a great worker, fast and clean, hardly knew he was up there working. I would recommend them to anyone.

Customer photo from Mike's review
Roof inspectionRoof installation
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Outstanding roofing job. There was a lot of hidden damage the crew discovered and went to great lengths to repair. No short cuts or rush work with these guys, they do the job right. Gabe is very detail oriented, and knows his trade well and under his capable direction, his men couldn't have donea better job on…

Paid $15,000–20,000Reasonable priceRoof installation
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We previously used Premier for hail damage. We are currently working with Austin Lajcak to replace windows. Great company and employees!

Paid $25,000–30,000Great priceWindow installationRoof installation
Brooke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Personable, responsive, and knowledgeable.

Roof installation
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Five stars all the way for Premier Roofing. Austin was great to work with from the initial visit all the way thru to the installation of the new roof. He was there to meet our insurance adjuster and took the time to sit down and explain all aspects of the project without any pressure at all to sign anything. He even…

Customer photo from Jeff's reviewCustomer photo from Jeff's review
Paid $10,000–15,000Great priceRoof installation
Kelsie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Austin L was so helpful when it came time to redo my roof . The work was great and I’m so pleased with the how the roof looks

Roof installation
diana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and highly recommend. We had our roof replaced and it was done promptly and everything cleaned up when finished.

Reasonable priceRoof installation
Olivia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am so glad I chose premier roofing and exterior for my roof replacement! I have a flat section with a lot of water damage and they were able to replace and fix what was no longer working and put in a new system to protect from any future water damage. The team that came out worked non-stop to get the job done and…

Paid $5,000–10,000Great priceRoof repairRoof installation
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My new roof at my lake house is beautiful! The color is fabulous! Andrew was very helpful in giving me feedback about my choice!! I really appreciated the photos my husband and I received while the roofing project was happening!!!! We had some rotten wood under the old roof which could see!!!! That makes me so glad…

Paid $25,000–30,000Reasonable priceRoof installation
Gene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Premier Roofing and Exteriors replaced our roof, soffit, fascia and gutters. They were fast, efficient and cleaned up everything. Our salesman, Nate, explained everything well and the foreman of each job connected with us to see if we had any questions or concerns. We are very happy with the completed project.

Reasonable priceRoof repairRoof installation
chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service, job finished in a timely manner. Couldn't have asked for a better roofing company!! Highly recommend!

Paid $10,000–15,000Great priceRoof installation
Chas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We could not be happier with our experience with Premier Roofing. From start to finish, Dana Spencer and his team were professional, communicative, and a pleasure to work with. They showed up when they said they would and got the job done quickly, but never at the expense of quality. Every detail was handled with…

Great priceRoof inspectionRoof installation
Doug1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had Premier Roofing put a new roof on our house, and I'd hire them again. Andrew made the process simple from the first conversation. The crew was on time, worked hard, and cleaned up so well you'd never know they'd been here. The materials are top quality and the price was reasonable. Would highly recommend!

Roof installation
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My new roof looks great, I'm very happy.

Paid $15,000–20,000Reasonable priceRoof installation
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Talked with Jim after a hail storm damaged our roof. Could have got more estimates but because of Primier Roofings high rating with customer satisfaction we chose them for our shingle replacement. Freddy and his crew were on time and did a fantastic job . Thanks to the whole team at Premier Roofing and Exteriors

Paid $15,000–20,000Reasonable priceRoof installation
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with the final product. They were very neat and clean. Gabe he’s the best.

Paid $10,000–15,000Reasonable priceRoof installation
Torie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After damage from a hailstorm, Premier replaced our roof and repaired siding and screens. Andrew, Freddy, and the crew worked hard to help us through every stage of the project from roof inspection, to helping communicate with insurance, removing the old roof and installing the new. The crew worked efficiently…

Roof inspectionRoof installation
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Marcus did a great job. Came and explained the process for both roof and windows. Showed us shingle samples and explained difference in them. Told us warranties also. Gabe also did a great job. Stopped over a few times while they were putting on roof. Had them fix a couple things he didn’t like how it looked. Gabe…

Paid $10,000–15,000Great priceWindow installationRoof installation
Jojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Austin was an amazing leader to work with! He responded to our calls or texts almost immediately. When we had an issue he got here as quickly as possible and fixed the problem immediately.. he has assured us if we have any future problems he’ll serve us just as well as he did when the roof went on.we would work…

Paid $10,000–15,000Reasonable priceRoof installation
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had storm damage, and just had the shingles replaced. Everything went smoothly and looks fantastic. Austin the estimator was fantastic to work with and Freddy and his install crew were fantastic as well and everything was cleaned up spotless! Got the whole roof done in 8hrs. Well done guys!

Reasonable priceRoof installation
Rebecca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dana, Freddy and Rick were great to work with. Communication was good and the whole crew worked hard on the job!

Paid $15,000–20,000Great priceRoof installation
Stacy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The men who replaced our new roof from Premier Roofing & Exteriors did a phenomenal job! They had to deal with rain delays and they still got the job done. The roofers were courteous and friendly. They kept all the landscaping protected, and cleaned up after working all day, even knowing that they were coming back…

Customer photo from Stacy's reviewCustomer photo from Stacy's review
Paid $20,000–25,000Reasonable priceRoof inspectionRoof repairRoof installation
Grant4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything is warranted! Everyone performed just as described. No surprises! A great team effort to live up to their name- Premier Roofing.

Paid $20,000–25,000Reasonable priceRoof installation
Nicolas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nate, Gabe, and the rest of the team provided excellent service from start to finish. No pressure tactics, very responsive to our questions, and transparent about the entire process. We won’t hesitate to call Premier if we need more work done in the future.

Roof installation
Karyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Austin was great to work with from start to finish. The quote was thorough and my roof looks great! Highly recommend.

Paid $15,000–20,000Reasonable priceRoof installation
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just had our roof replacement completed from Premier Roofing this week. Looks great.!! Thanks Austin S. and all the representatives of Premier, had a seamless process from inspection, insurance approval and installation. Highly recommended and appreciated

Paid $15,000–20,000Great priceRoof inspectionRoof installation
BrianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Worked with Premier to get a new roof installed this past spring. Andrew and his team did excellent quality work, communication was clear and consistent throughout the process, and you can tell they truly cared about our needs and concerns instead of strictly selling us something. I'd have no reservations hiring them for future work.

Reasonable priceRoof inspectionRoof installation
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dana Spencer was wonderful to work with while getting our new roof. He was easy to get ahold of, always on time, kept us very informed and even came out after the project was finished up to personally do a second sweep of our yard for nails. We recommend premier roofing to anyone who needs a new roof!

Paid $10,000–15,000Great priceRoof installation
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dana did a great job with our recent siding installation. Also we did get Windows and Roofing done and I would highly recommend there as well.

Paid $20,000–25,000Great priceWindow installationRoof inspectionRoof repair
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! Great communication and got the job done in a day!

Paid $5,000–10,000Great priceRoof installation
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Andrew and Kyle did an amazing job on our new roof and gutters! They took the extra time to make sure that things were done the right way. Communication was fantastic start to finish.

Paid $20,000–25,000Reasonable priceRoof installation
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had an awesome experience with Premier Roofing. We also had gutters done. Both looks fantastic and pricing was fair. Would highly recommend.

Paid $15,000–20,000Reasonable priceRoof installation
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jared from Premier was very helpful, advised me to get a second opinion from my insurance company and argued with them for the damaged areas which led to them correctly covering my whole roof after hail damage rather than shortchanging me. Good communication, recommended

Roof inspectionRoof installation

Show more roof installation reviews (285 more) →

Price

$16k+12% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 51%Overpriced 0%Not sure 4%

Jobs customers hired them for

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