Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Premier Roofing & Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Premier Roofing & Exteriors

Grandville, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,399 Google reviews

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Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier Roofing & Exteriors is better than 92% of insulation contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier Roofing & Exteriors is better than 87% of insulation contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier Roofing & Exteriors is better than 95% of insulation contractors.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier Roofing & Exteriors is better than 100% of insulation contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier Roofing & Exteriors is better than 61% of insulation contractors.B
61

Reviews for your job

Customers hired Premier Roofing & Exteriors for 8 kinds of job.

Premier Roofing & Exteriors for window installation

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.$6,000–8,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Window installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Window installation”

Jess1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★

Planned my schedule around an estimate appointment, that was confirmed via email, and they didn’t bother to show up or contact me.

Window installation
MIDAS6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Done in a day! These guys worked consistently and thoroughly. Very polite and focused! Our windows look amazing which really makes our building pop! Thanks guys!! Highly recommended!

Window installation
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We previously used Premier for hail damage. We are currently working with Austin Lajcak to replace windows. Great company and employees!

Paid $25,000–30,000Great priceWindow installationRoof installation
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent customer service and quality work! My husband and I had a huge renovation project and the Premier team did an awesome job with our windows and roof. Highly recommend!!!

Window installationRoof inspectionRoof repair
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Marcus did a great job. Came and explained the process for both roof and windows. Showed us shingle samples and explained difference in them. Told us warranties also. Gabe also did a great job. Stopped over a few times while they were putting on roof. Had them fix a couple things he didn’t like how it looked. Gabe…

Paid $10,000–15,000Great priceWindow installationRoof installation
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben was wonderful! Kind, informative and helpful.

Paid $20,000–25,000Great priceWindow installation
Joanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ben was great. He was very helpful and patient.

Paid $5,000–10,000Great priceWindow installation
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dana did a great job with our recent siding installation. Also we did get Windows and Roofing done and I would highly recommend there as well.

Paid $20,000–25,000Great priceWindow installationRoof inspectionRoof repair
Cat's4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We used Premier to get replacement windows in our house. Every step of the way they made it easy and reasonable. Our salesperson Michael was incredibly helpful and communicative. The install team of Austin and Gabe was efficient and professional. The windows are amazing and the work was high quality, the price was…

Reasonable priceWindow installation
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We did a new roof, siding, and windows. Dana and Freddy’s crews were awesome to work with! The end result more than exceeded our exceptions. Also loved how well they communicated with us at every step of the way. Would highly recommend!

Window installationRoof installationService not listed
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had siding put on our house it looks great and a great company to work with we are very happy with everything.

Reasonable priceWindow installation
Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ben and the Premier window install team did an awesome job on our windows! The difference in our house is night and day and we are very very pleased with their cleanliness and professionalism, will be recommending them to friends and family!

Paid $6,000–8,000Great priceWindow installation
Jodie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We love our new windows. They are easy to use and the house is noticeably warmer!

Paid $10,000–12,000Reasonable priceWindow installation
Monica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an exceptional experience working with Marcus Ferrell. He was very professional and every interaction was amazing. Will definitely be a returning customer.

Paid $2,000–4,000Great priceWindow installation
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience working with Premier Roofing & Exteriors in the purchase and installation of new windows and siding. We got a quality product in the windows and siding. The work crews were experience in performing the installation and they worked efficiently. Premiers project managers (Kyle & Freddy)…

Paid $20,000+Reasonable priceWindow installationGutter installationService not listed
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Would not use Premier again. They said 2 days to do the work and took 5 days. The crew was very inexperienced and had to be trained while doing the work at our house. And there was multiple rework that had to be redone because the contracted crew didn't do it right and Premier employees had to direct the redo.

Paid $6,000–8,000Reasonable priceWindow installation
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had old windows removed and replaced. It was a pleasure dealing with Ben and Kyle. Highly recommend Premier Roofing and Exteriors!

Reasonable priceWindow installation
Ric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Premier Roofing & Exteriors totally transformed our home! New Roof, Windows and Siding!!! We have received so many compliments! We love it! All of the workers were friendly, professional and you could tell they cared about their work and cared for our property like it was their own. Our heating and cooling bills…

Roof installationWindow installationService not listed+ Responsiveness+ Punctuality+ Quality
Alaska610Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with David G., and we’re blown away with the quality of service, professionalism and attention to detail! Highly recommend them for your new roof! Thank you!

Window installation+ Responsiveness+ Punctuality+ Quality

Price

$16k+12% vs typical insulation contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 51%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation325$13k–$20k
Roof repair155$927–$13k
Roof inspection145—
Roof repair for storm & wind damage109$1.1k–$20k
Gutter installation66—
Roof damage repair36—
Window installation19—
Skylight installation19—

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