Experts Reviews · Company report
Premier1 Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Premier1 Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier1 Auto Care is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier1 Auto Care is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier1 Auto Care is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier1 Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier1 Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier1 Auto Care is better than 13% of auto repair shops.F
13

Reviews for your job

Customers hired Premier1 Auto Care for 8 kinds of job.

Premier1 Auto Care for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#95 / 266
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Electrical”

Elaine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was planning to head back home to Washington that morning with my grandchildren and the car would not move. The emergency brakes locked up on my VW. I called Premier1, They gave me the number for a tow truck driver with a reasonable price. It was towed up around 10 and they were planning to do a diagnostic.…

Customer photo from Elaine's review
Reasonable priceElectricalBrakes
Tivvy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I cannot recommend Premier1 enough! After having my Dodge Challenger towed in, I was incredibly stressed and worried about what was wrong with my car. From the moment I arrived, Christian went above and beyond to make the entire experience as smooth and stress-free as possible. He kept me informed every step of the…

Great priceElectrical
Antonio12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The Premier1 team to the rescue once again! Great customer Svc from Caleb. He worked through the warranty process & quickly got my daughter back on the road. Excellent at keeping us updated along the way. Thx also to the maintenance techs for their great work.

Air & cabin filter replacementElectrical
Pon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We always bring our Maseratis here great service! Our representative Caleb always helpful to us. We truly trust this auto shop with our vehicles

Air & cabin filter replacementAuto A/C rechargeElectrical
PhillipLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an outstanding experience with Premier 1. From the very first call with Noel to working with my service advisor Bizmark, the entire team delivered top notch customer service. They were professional, transparent, and fair throughout the whole process...something that really stands out these days. It’s clear…

Great priceElectrical
c7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The crew at Premier1 is great. They keep me on the road. There are moments that arise that could sour the experience, but the crew truly and sincerely give it there all

Reasonable priceElectricalAuto engine diagnosticBattery
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional personnel.

Great priceElectricalVehicle safety inspectionOil change
JennifferLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Paid for diagnostic and rear Ac repair and neither did I get the correct diagnosis nor my rear ac fixed. My truck was in the shop for a total of 3 different times for over 2 weeks without it being accurately diagnosed. Here I am $1600 less in my pocket with Ac that still isn’t fixed. They maybe great at mechanical…

Auto A/C rechargeAuto A/C replacementAir conditioning
JesusLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and fast turnaround time!

Auto A/C rechargeBatteryAir conditioning
Gabriel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My best experience I’ve had with a repair shop, I’ve been to a few in SA for various things on my vehicle before from brakes to headlights and sensors. But usually I had to be able to figure out when the advisor or mechanic was trying to trick me into extra unnecessary repairs. At premier one it didn’t feel like…

A/C installation & repairAuto A/C rechargeAir conditioning
AubreyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
john8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my 2001 Lexus to them for an electrical problem that kept draining my battery within 5 days ... a problem many auto service places didn't wish to tackle ... my confidence in Premier to solve this electrical issue was greatly enhanced when I saw a Tesla in their service bay ... an electrical car! ... if they…

Electrical
BrianMCLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Outstanding customer service and care. Always great service from the fine folks at Premier 1. They service both of my Toyotas. Wouldn’t take them anywhere else.

A/C installation & repairAuto brake repairAuto maintenance
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Premier1 did a great job taking care of our vehicle. They performed thorough diagnostics and identified the exact problems and were able to address them without trial and error. We would highly recommend them.

ElectricalAuto engine diagnosticEngine repair
Jorge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The attention, the knowledge, the type of work is excellent.

ElectricalElectrical repairGeneral repairs & maintenance
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My contact person at Premier 1 was Sam and I really cannot say enough good things about him. I brought in an older model truck and it needed some work to get it running smoothly again. Sam kept me informed of what needed to be done and the prices. I do not know the technician's name, but he or she was also good…

ElectricalEngine repairGeneral repairs & maintenance
KenLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

All I know is they did a damn excellent job at getting my truck back in excellent working order. Wayne, my service advisor, was great with keeping me in the loop as to what was going on with my truck, what was needed, what wasn't needed. I didn't have to call for a status. I thank Wayne for his awesome work and…

A/C installation & repairAir conditioningElectrical+ Quality
GwendolynLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I cannot speak highly enough of the entire team at Premier1. My experience from start (unexpectedly needing to have my truck towed to them because of engine trouble) to finish (an entirely new engine installed) was the greatest customer service I have ever encountered in dealing with any auto repair shop I have used…

ElectricalAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
JenniferLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff at Premier1 Auto Care were courteous, professional, and informative. I worked mostly with Sam and had a couple of conversations with Will. I was kept updated frequently on the status of my car and their team worked diligently to get all my car's needs taken care of and quickly. Thank you for all your hard work. ~ Jennifer Nava

ElectricalEngine repairSteering & suspension repair+ Quality+ Professionalism+ Value
Ray10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional service, determined to get to the bottom of the problem and did.

Electrical+ Professionalism
PaulLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Premier1 provided a fast and efficient check on a used vehicle I purchased. They confirmed the engine was sound and prioritized services and maintenance this 16 old car may require. Service completed on time for a fair price.

A/C installation & repairAir & cabin filter replacementBrakes+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).

Air & cabin filter replacementBatteryBrakes+ Professionalism
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Terrific customer service - professional, punctual, transparent. Will called me every day to give me an update...it’s often difficult waiting for repairs, but knowing what’s happening along the way makes the wait much more bearable. I would highly recommend this business to anyone looking to get away from…

BrakesElectricalEngine repair+ Punctuality+ Quality+ Professionalism
BrittneyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have been taking our car there for past two years. Very informative and responsive. I also really appreciate that they can send full detail report for me to review. Great customer service!

ElectricalAuto engine diagnostic+ Quality
Audrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

My first visit to Premier1 Auto Care, the tornado siren goes off. They quickly escorted us to a room in the center of the building. When it was over everyone resumed business as usual. What an experience! They are awesome, here you will get personal service and quality work for your car. The prices are better than…

ElectricalWheel alignment+ Quality+ Professionalism+ Value
El1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★

2014 Jeep Wrangler Unlimited Wow!! Did they come through!! The heater was not working. The A/C worked along with all other components, the dealership wanted $150 to look at it , two other places quoted similar pricing they were about $10 higher and lower. And it would take at least 2 days for the work to be done.…

Electrical
Mindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceBatteryElectrical
Randal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

ElectricalGeneral repairs & maintenanceOil change
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenanceElectrical
Jethzi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

ElectricalTransmission repair
Brent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto battery maintenanceAuto maintenance
anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

ElectricalAuto engine diagnosticElectrical repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Battery serviceElectricalGeneral repairs+ Punctuality+ Quality
Erickson7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

ElectricalGeneral repairs & maintenanceWheel alignment+ Quality+ Professionalism+ Value
s1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical
James6 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir conditioningElectrical+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 5%Not sure 6%

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