How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPremier1 Auto Care
San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Premier1 Auto Care for 8 kinds of job.
Premier1 Auto Care for engine repair
Clear ✕All 66 Google reviews tagged “Engine repair”
Premier1 is the ONLY place in San Antonio that we trust. Thorough and HONEST service. They take great pride in their work and we've never had an issue with their integrity. So happy to recommend them. Updating this on 5/15/2026. We moved across town a couple years ago; which made it too difficult to get our repairs…
Had a lot of things done to my 1988 Jaguar XJS. Repairs were completed very quickly. My car now looks & runs like great. Should last me for quite awhile. Premier1 did a great job. Thanks again!!!!!!!!!
The employees were very professional. They got me in quick, did the work very fast and I would definitely recommend going here for any auto troubles
My e55 had an issue that needed diagnosing and repairing. Adam looked after me and the mechanics did a thorough inspection over the vehicle and recommended maintenance items with clear pictures/videos and explanations. Original issue was addressed as well as suggested maintenance items from flush out and replacing…
My best experience I’ve had with a repair shop, I’ve been to a few in SA for various things on my vehicle before from brakes to headlights and sensors. But usually I had to be able to figure out when the advisor or mechanic was trying to trick me into extra unnecessary repairs. At premier one it didn’t feel like…
Took about a week to get everything done. (Had to ship in parts and I had a lot done to my car) However. Car drives better than ever. AC actually works now. Will definitely be returning for anything else I may need done in the future. You can trust these guys 100%
This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.
Great experience. They performed a multipoint inspection and advised which items were critical to repair and which could wait. Photographs were provided for the clients evaluation. No pressure whatsoever to decide. Great technicians.
update for 3/31/2023 My engine light came on and they repaired as I was driving home with the vehicle it came back on. I called the company and they came to my home and picked up the car. Left a loaner for me to drive. They found another sensor out and replaced it without charging me. I then drove to Arlington and…
Premier 1 Auto Care was easy to deal with and they exceeded all of my expectations. Joey kept me informed through the whole process and there were no surprises. This was my first time using Premier 1 Auto Care and I highly recommend them. I will return for any future auto care needs.
My first impression of Premier Auto Care was on point; they are a professional repair shop. I did have an incident that turned into an inconvenience for me, but they resolved the issue and went over and above. I will keep bringing my cars there and recommend anyone to do so.
Facility was spotless and the staff is very friendly. My repair was completed earlier than expected. I will be taking my wife's car this week for a repair since I was highly satisfied with their service.
tech did a great job identifying issue with the vibrations - turned it needed was transmission fluid being and replacement of engine mounts - great job and improvements were noticeable
Outstanding customer service and care. Always great service from the fine folks at Premier 1. They service both of my Toyotas. Wouldn’t take them anywhere else.
Premier1 did a great job taking care of our vehicle. They performed thorough diagnostics and identified the exact problems and were able to address them without trial and error. We would highly recommend them.
We have taken all 3 of our vehicles to Premier1 for various things and have been impressed every time. The service staff is friendly, they have excellent communication and give updates regularly, their pricing is very competitive and their work is impeccable. Premier1 is the best, hands down.
Treated well. Kept in the loop with needed services, and allowed to choose what would be done on this visit.
My contact person at Premier 1 was Sam and I really cannot say enough good things about him. I brought in an older model truck and it needed some work to get it running smoothly again. Sam kept me informed of what needed to be done and the prices. I do not know the technician's name, but he or she was also good…
I have to share that my experience did not start out well at all. It was my first time using them. At their direction I dropped my truck off the day before for them to diagnose and resolve the problem the next day. I called them around 3PM and was informed they did not have time to get to my vehicle. It would take…
Excellent all around. Thank you!!
Wayne was so much help keeping me updated thru out the day and even helping me out before opening hours !
Hello, I want to start this review off by saying Thank you to Premier auto for solving my issue, I had this nasty Misfire that didn't seem to go away after some general maintenance. I took it to Carmax and they couldn't find anything wrong. The Team at Premier Auto brainstormed a few reasons as to why this could…
A trustworthy automotive repair company. What more could you ask for?
By far the best experience I've had with a auto shop. Staff was knowledgeable, friendly, and efficient. I highly recommend Premier for all your auto care needs!
I decided to call Premier 1 after reading several good reviews when my warranty ran out for my German vehicle and they have not disappointed. We’ve taken our vehicle in twice now, for items they listed from their thorough inspection (we chose to break them into multiple appointments.) They’re incredibly fast with…
One of the most professional and trustworthy mechanic shops I have ever been to. They called me daily to give me an update on my vehicle. On top of that, the level of customer service provided was astounding, Wayne specifically for me. All the issues were described in a way anyone could understand and they were…
Quick, detailed and excellent. I love this place!
I cannot speak highly enough of the entire team at Premier1. My experience from start (unexpectedly needing to have my truck towed to them because of engine trouble) to finish (an entirely new engine installed) was the greatest customer service I have ever encountered in dealing with any auto repair shop I have used…
The staff at Premier1 Auto Care were courteous, professional, and informative. I worked mostly with Sam and had a couple of conversations with Will. I was kept updated frequently on the status of my car and their team worked diligently to get all my car's needs taken care of and quickly. Thank you for all your hard work. ~ Jennifer Nava
Brought my Maserati Ghibli to them for a irregular performance issues. The staff and the service rep Keshawn went above and beyond to get my car back running in tip top shape. They remained in continued communication with me to include on the weekend. Even with having to travel out of town they were very…
Very knowledgeable and did not try to up sell everything wrong with my 25yr old jeep. They took care of my problem quickly and efficiently. They are a little pricy compared to other independent shops but you get what you pay for. I’ll gladly bring my vehicle back to Premier1 anytime I have an issue with my vehicle I…
Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).
Terrific customer service - professional, punctual, transparent. Will called me every day to give me an update...it’s often difficult waiting for repairs, but knowing what’s happening along the way makes the wait much more bearable. I would highly recommend this business to anyone looking to get away from…
Everyone is very knowledgeable on all aspects of all vehicles. I've taken 3 of my vehicles in for them to repair and they have done an exceptional job on all on 3. I feel good knowing the repair is being done right the first time and that I don't have to go back to them for a follow-up after the repair. Thank you…
Our Nissan Juke was there for a new engine. They were nice enough to provide a loaner after the Car Max rental coverage was up. Unfortunately while my wife had the loaner she accidently scratched the rear bumper. When we picked up the Juke I pointed out the damage and that I knew a paint guy who could fix it and…
Great service. Made sure I had all the information I needed with repairs with pictures and video by text and was able to select which service I approved of online. Now I have that information for future reference.
The waiting room is so awesome that I am eager for my car to break down again.
I have patronized Premiere1 for the past 2 1/2 years, because they consistently provide excellent customer service, accompanied with exceptional quality, automotive workmanship. The Premiere1 Team ensures the services are provided at 100% satisfaction and backs it up with a 3year warranty. I highly promote this…
Can't thank Kushan and the entire Premier 1 Team for their exceptional customer service and superb expertise. I got a bunch of needed work done on my 2008 Cadillac and never felt pressured. Think this is the first time I've ever fully trusted an auto care company to trully be looking out for my best interest. Thank you. Mark
The customer service is amazing!! They're very polite on the phone. I had scheduled a diagnostic scan of my truck and a state inspection. They provided me a break down of critical and non-critical repairs needed to be done. I received text message reminders of my appointment. The lobby was something I would expect…
Very professional and straightforward. Been there several times (thanks to my Chrysler Town and Country). No fuss when you refuse a recommended service. Got a loaner from them directly, which was amazing (they don't have many so don't expect one every time).
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 163 | — |
| Oil change | 157 | — |
| Auto engine diagnostic | 111 | — |
| Wheel alignment | 80 | — |
| Air & cabin filter replacement | 72 | — |
| Brakes | 71 | — |
| Steering & suspension repair | 66 | — |
| Engine repair | 66 | — |
