How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPremier1 Auto Care
San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Premier1 Auto Care for 8 kinds of job.
Premier1 Auto Care for general repairs & maintenance
Clear ✕All 163 Google reviews tagged “General repairs & maintenance”
It took a little longer than we all anticipated, but in the end the quality of the work and customer service are top notch!
Mx for my vehicle was good. Performed all the services agreed upon and was happy with the customer service. My tech was very though in explaining upcoming services I need.
Premier1 is the ONLY place in San Antonio that we trust. Thorough and HONEST service. They take great pride in their work and we've never had an issue with their integrity. So happy to recommend them. Updating this on 5/15/2026. We moved across town a couple years ago; which made it too difficult to get our repairs…
They were extremely busy. Did not expect to wait so long for services to be performed. Otherwise, very professional as always.
Another great experience with my repair. Had engine light issue was diagnosed repaired along with other normal maintenance issues from normal wear and tear. Courteous Staff and professional. Never once did I have to contact them- they keep you informed along the way.. This is my 3rd time using their services- will…
Excellent service as always. Extremely knowledgeable staff and always a pleasure to do business here. Shout out to Caleb for going above and beyond.
Reliable and Customer Focused. - Thank You Premier1 Auto & Caleb Syverson ! The Alfa Romeo dealership had closed in San Antonio, TX and with the nearest one in Austin, TX, 90 miles away, I had been looking for a place where technicians understand Alfa Romeos. Last week, my Stelvio (SUV) didn't start in the…
This is the fourt time I have taken my 2021 Alfa Romeo Giulia to Premier1 since no Alfa dealer near me. This was for my 30k service and again had a great experience. Scheduling was a breeze dropped off day before due to my schedule. Spoke and dealt with Caleb and Adam. Both were great to work with and very…
Best around for getting car service done. I used to go to the Chevy dealer but too many loooong waits for an oil change and surprise “oh while your here, (fill in the blank) needs to get done.” No thanks ! The service here is always done on time, and any suggested work is outlined and reviewed in a non-pressure…
Great experience. Did the job quickly and efficiently!
My e55 had an issue that needed diagnosing and repairing. Adam looked after me and the mechanics did a thorough inspection over the vehicle and recommended maintenance items with clear pictures/videos and explanations. Original issue was addressed as well as suggested maintenance items from flush out and replacing…
Prompt service and much more affordable than what Mercedes wanted
Excellent service, courteous, respectful and priced fairly. They are "GO TO" auto service providers.
I have always had complete satisfaction every single time my vehicle gets service here at Premier Auto 1. I will never trust my vehicle anywhere else.
This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.
Often it’s the little things that make the biggest difference. I’ve been a fairly regular customer at Premier1 for several years . They are not always the lowest priced but they have always been reliable and very professional. Recently I brought my car in for a routine oil change. The next day , to my horror I…
Very well organized shop with great communication and transparency on the status of the repair
Great experience. They performed a multipoint inspection and advised which items were critical to repair and which could wait. Photographs were provided for the clients evaluation. No pressure whatsoever to decide. Great technicians.
Service Advisor Adam did a great job figuring out and resolving my cars problem!
update for 3/31/2023 My engine light came on and they repaired as I was driving home with the vehicle it came back on. I called the company and they came to my home and picked up the car. Left a loaner for me to drive. They found another sensor out and replaced it without charging me. I then drove to Arlington and…
My experience upgrading rims and tires was not the best here. I had to take my car to another shop to install the wheel spacer needed. Also, the same rim/tires in another shop would have saved me almost $300. My recommendation is to explore other shops around.
Premier1 always does a great and thorough job! Both of our vehicles only get serviced through Premier1.
My first impression of Premier Auto Care was on point; they are a professional repair shop. I did have an incident that turned into an inconvenience for me, but they resolved the issue and went over and above. I will keep bringing my cars there and recommend anyone to do so.
Excellent, top notch service I’d highly recommend. Premier1 team truly cares about the customer and the health of my vehicle. Service advisor carefully reviewed all of the issues my car needed to be addressed and explained the why. Additionally, pricing is more affordable than big city dealerships. Thanks Premier1!
They treat my Alpha Romeo so well! Trustworthy with great communication!
Each aspect of my experience was executed efficiently by individuals who treated me with respect
I couldn't be more pleased with the crew at Premier1. They are thorough, courteous and value minded. My Toyota Highlander had an issue with the anti lock brake system and the tires. They had it cleared up in 2 days.
Great service and john was very knowledgeable. 5star company.
Joey from Premier 1 really took care of me and was very thorough and keeping me informed on the work that needed to be done. Got the job done quick and put me back on the road. Thank you Premier 1.
This is the only place I trust with my mercedes. They are extremely professional and their mechanics do impeccable work. Excellent. Customer service. They have a customer for life with me! My husband is also impressed..he told me yesterday that he was going to take his truck to Premier1 next time it needs to be serviced.
My go-to shop for all my BMW needs. Professional and courteous staff gives me peace of mind that my vehicle needs are in perfect hands. They kept me updated through the services.
Great service at a fair price
Great
Fast and detailed. They will give you all the issues and you decide what gets repaired. They also show you pictures.
Went in to get a cat shield installed on my car. The dealership quoted me an extreme amount for an hour of labor. Took a chance and went into premier1. This place is well maintained and they gave a nice waiting room with Wi-Fi and massage chairs. They are extremely professional and very customer service oriented.…
Top professional care! Would never take our autos anywhere else!
Outstanding customer service and care. Always great service from the fine folks at Premier 1. They service both of my Toyotas. Wouldn’t take them anywhere else.
In my desperation needing an oil change on my Maserati Mr Mike went above and beyond for my issue. Everyone inside were very nice and courteous. The waiting room with “massage chairs” not even the Mercedes dealership offers this next level service, Even thou they were booked they still helped me out, I’ve never been…
The guys at Premier 1 Auto were great. They care about giving the customer great service and look out for the customer’s well being. Joey Cabello was genuine and took the extra initiative to get me a fare price for the service I needed. I would recommend them and will take my truck to them again. Thanks again Premier 1 Auto Care!
Joey was great! Worked with me to find a solution and delivered 100%. No feeling of up selling, great personality definitely a good place to trust if you need work done on your vehicle.
Very efficient, friendly, and courteous service. Owner takes the time to talk to clients, has great pride of ownership, and is very hands on with the business. Will definitely make them my auto needs home! They are very busy, so must have lots of repeat customers.
Great service! Highly recommend this shop! They are honest and have great customer service.
Great customer service and mike our service consultant was always keeping us informed of status of vehicle repairs. Highly recommended the professionalism of Premier1 auto service.
I was referred here by carmax to be seen quickly for a radio repair. Unfortunately my radio was on back order. I wasn’t called when the radio came in. I had to follow up. Otherwise my service was great and they replaced my radio quickly. The person I spoke to apologized and made sure to get me scheduled as soon as…
We have taken all 3 of our vehicles to Premier1 for various things and have been impressed every time. The service staff is friendly, they have excellent communication and give updates regularly, their pricing is very competitive and their work is impeccable. Premier1 is the best, hands down.
Mike Cavin stayed in touch with me throughout my repairs. Wonderful Customer Service!
Very attentive. Never found the need to call and ask what the status of my vehicle was. Received emails and text alerts letting me know what Changes were being made. It was constant communication. I’ve never been to a repair shop with this much communication. My service advisor was Mike and he was awesome! 10 out of…
Overall good pricing, kind personell, good place to fix your car.
The attention, the knowledge, the type of work is excellent.
Overall good experience with the scope of work, competitive pricing and friendly crew. I’ve used them on multiple occasions and will use them again in the future to keep my old wheels humming!
Premier1 did a great job (as always) in taking care of our vehicle. They provided a courteous intake process and a very detailed electronic evaluation of the vehicle with all that is working, what needs future attention and what needs immediate action for safety reasons. This low pressure method allows me (as the…
The whole experience with Mike has been great, the whole staff treated me well. Very professional/knowledge, and got me up and moving very quick!
Treated well. Kept in the loop with needed services, and allowed to choose what would be done on this visit.
My contact person at Premier 1 was Sam and I really cannot say enough good things about him. I brought in an older model truck and it needed some work to get it running smoothly again. Sam kept me informed of what needed to be done and the prices. I do not know the technician's name, but he or she was also good…
I just waited in the waiting room until they finished.
Great service! Owner personally picked me up at home and took me to get my MB GL550 on a Sunday when they were closed. There is no one in SA that does that, no one. My wife and I will be using Premier One for all of my car maintenance needs in the future.
Premier1 Auto Care always has exceptional customer service, and stands behind their work. The team is very nice and helpful!
Sam, was courteous and informative for my first time visit. I really liked the vehicle text alerts which is also another main reason why I have chosen to give them all my business!
Excellent. Professional all the way. Will explains everything in great detail Best Service Consultant EVER.
Hello, I want to start this review off by saying Thank you to Premier auto for solving my issue, I had this nasty Misfire that didn't seem to go away after some general maintenance. I took it to Carmax and they couldn't find anything wrong. The Team at Premier Auto brainstormed a few reasons as to why this could…
We were going to use the dealership to fix my car, but after speaking with the service agent at Premier 1we changed our mind and felt confident in using them. Their service agents are NOT on commission, and so we didn’t feel like they were trying to have us repair something unnecessary. Wayne took a lot of time…
Great service ! Kept up to date on all findings. Wayne was very good! Appreciate the world class customer service!
This was my first visit to Prremier. Sam was great! Professional, personable and knowledgeable. He kept me informed throughout the entire process. He answered all of my questions in a timely and professional manner. He also provided me with detailed photographs of the problem issues with my Jaguar. I could not be…
I always get my car serviced here. Extremely professional. They are great with working with your budget and staying away from unnecessary repairs.
Wayne did a fantastic job keeping us updated on the progress of the repairs on my Pathfinder. He also explained everything in a way that we could understand. They were so busy, but finished my car 1 day before it was estimated done. Fantastic experience!
All I know is they did a damn excellent job at getting my truck back in excellent working order. Wayne, my service advisor, was great with keeping me in the loop as to what was going on with my truck, what was needed, what wasn't needed. I didn't have to call for a status. I thank Wayne for his awesome work and…
I decided to call Premier 1 after reading several good reviews when my warranty ran out for my German vehicle and they have not disappointed. We’ve taken our vehicle in twice now, for items they listed from their thorough inspection (we chose to break them into multiple appointments.) They’re incredibly fast with…
It was a great experience, they a great job but didn't hand wash my car as descripted in the service.
Exceptional, friendly, prompt and affordably priced. Very busy, but customer service is "premier1"! Thanks so much to everyone, and especially Wayne for taking the time to go over ALL of the suggested services (photos included) and doing exactly what you said you would at a very fair cost! 👍
Awesome diagnostic work. Had an unusual noise that was quite difficult to find but turned out to be harmless and easily remedied. Rather than start throwing parts at the problem, they took the time to figure out what was really going on. Very professional shop.
Wayne was my service advisor and took care of all my questions and concerns every step of the way. Premier1 came in under my dealer quote for new brakes, and I'm so glad they did. I can't recommend Premier1 enough, they are truly wonderful to work with and the technicians are second to none. Will be a customer for life after this initial experience!
Premier1 Auto Care was very professional & provided good quality service.
Wayne from Premier one was very helpful and courteous, he helped me out with determine what services take priority on my repairs and what might be able to be done at a later point of time. All repairs and services where performed with quality and very fast. I got a detailed report on what the technician did and how…
It not often that a repair shop comes in under their estimate. They did only the required work and did it well. They went above in cleaning up the engine bay. Completely trust them.
Quick, detailed and excellent. I love this place!
Sam and his colleagues… I don’t have words to explain the GREAT SERVICE and CUSTOMER CARE I , Daniel, received from these true professionals this FIRST TIME as a customer. PREMIER 1 AUTO CARE is and will continue to be my repair and/or purchase inspections maintenance repair car care center of choice. Impressed does…
I used their services for the first time and walked away very pleased with the work, especially the extra details they took care of on their own to make things right. Same certified master techs you will see at the dealership, but with better pricing. Great customer service from the start. Local family owned business will get my support every time.
Excellent service and professional people. Would highly recommend. Far better than the dealership service.
I got Service F for my Mercedes SLK 280 - Premier gave me great customer service and showed great caring for me - even got me two Lyft rides to and from their location. I would high recommend Will and all the folks at Premier
Great working with guys, Will made it an easy process and helped me out tremendously. I am def referring this shop to my family and friends.
Brought my Maserati Ghibli to them for a irregular performance issues. The staff and the service rep Keshawn went above and beyond to get my car back running in tip top shape. They remained in continued communication with me to include on the weekend. Even with having to travel out of town they were very…
Just when you think customer service is dead, Premier1 Auto Care was EVERYTHING - Top Notch!! This was my first time using this auto care shop and I will definitely keep coming back. I had the best experience provided by Kushan and I will recommend to my friends and family - NO DOUBT!
Great shop with great employees! They make sure you are informed of any issues and are provided a digital inspection summary with photos and descriptions of items needing attention. They are upfront and honesty!
Great shop with great service. Always called to keep me informed and saved me money tge dealership was more than eager to take from me on a whim! Took my vehicle on a thousand mike trip an it feels like it runs brand new! Repairs were quick and prices are far better than a dealerships with a better warranty! I…
Premier1 provided a fast and efficient check on a used vehicle I purchased. They confirmed the engine was sound and prioritized services and maintenance this 16 old car may require. Service completed on time for a fair price.
Staff was very helpful.
Very professional and kept informed on the status of the repairs
Wonderful experience. Great to finally find a mechanic we can trust to do what’s best for our car and not just what’s best for their wallet. They took the time to explain everything to us as well as our different option to fit our budget. Can’t recommend them enough!
Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).
Premier 1 Auto did an excellent job figuring out what was wrong with my car. They were honest about the time it would take them to do the work. They got to it promptly and did a beautiful job. Car drives like a dream now, like a much younger car. Premier 1 Auto took great care of me!
Fast and courteous service. Always kept me up to date on the repair of my vehicle.
Their customer service was superb, and they provided excellent quality. They took the time to educate and explain with the photos and video taken of my vehicle. As a visual person, I really appreciated this!
The place is clean and we had a good auto technician. Wayne our service representative who did the intake was not a good communicator. He talked over me several times while trying to communicate about my car. When I inquired about the high cost of the battery, 186.00, he said he would take off the 49.99 assessment…
Great place to get your car worked on best customer service ive ever came across i recommended this business to anyone and everyone needing help and service
David, Will, and Monica are amazing. Highly recommend this place for great work. I’ll never go to another shop, they are honest and with fair prices.
Terrific customer service - professional, punctual, transparent. Will called me every day to give me an update...it’s often difficult waiting for repairs, but knowing what’s happening along the way makes the wait much more bearable. I would highly recommend this business to anyone looking to get away from…
Everyone is very knowledgeable on all aspects of all vehicles. I've taken 3 of my vehicles in for them to repair and they have done an exceptional job on all on 3. I feel good knowing the repair is being done right the first time and that I don't have to go back to them for a follow-up after the repair. Thank you…
Really nice modern facility with very professional and friendly staff. I really liked the communication after bringing my vehicle in. I was sent text and email updates along with a web portal where I could approve charges and specific repairs. John our technician did a great job. Will be coming back in the future.
I have patronized Premiere1 for the past 2 1/2 years, because they consistently provide excellent customer service, accompanied with exceptional quality, automotive workmanship. The Premiere1 Team ensures the services are provided at 100% satisfaction and backs it up with a 3year warranty. I highly promote this…
My biggest fear with mechanics is being taken advantage of as a female. I have never received charges here that I had to question. The staff is friendly and helpful. I will never bring my car anywhere else.
Premier 1 is a great alternative to the local dealerships. Mary and David provided excellent customer service and both were very knowledgeable about my vehicle. Look forward to becoming a long term customer.
great service. Had my car worked on serveral time. they did a great job.
The customer service is amazing!! They're very polite on the phone. I had scheduled a diagnostic scan of my truck and a state inspection. They provided me a break down of critical and non-critical repairs needed to be done. I received text message reminders of my appointment. The lobby was something I would expect…
This was the best place to go to! Quick, efficient, and reasonable prices. I am always going to bring my car back here.
Terrific auto service place. Great customer service. My new place to get my car serviced. Reasonable prices. Honest.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 163 | — |
| Oil change | 157 | — |
| Auto engine diagnostic | 111 | — |
| Wheel alignment | 80 | — |
| Air & cabin filter replacement | 72 | — |
| Brakes | 71 | — |
| Steering & suspension repair | 66 | — |
| Engine repair | 66 | — |
