How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPremier1 Auto Care
San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Premier1 Auto Care for 8 kinds of job.
Premier1 Auto Care for oil change
Clear ✕All 158 Google reviews tagged “Oil change” · showing 40
I would like to share some honest feedback about my recent service experience. I was told that the maintenance light on my Prius could not be reset due to a possible system issue and that a $185 diagnostic fee would be necessary. However, I consulted ChatGPT, followed its simple instructions, and successfully reset…
Christian has been so amazing with the care of my jeep and me... I will keep going back... he even took the time to text and explain everything when I needed it...
The agents are always kind and courteous. The mechanics do a great job going over all the points of service that can be found. They are also quick.
Absolutely amazing service from Caleb and the rest of the team! Worked with me every step of the way on my repairs, worked around my work schedule, and made sure I was aware of any additional issues the vehicle may have. I went in for AC repair work and my AC has NEVER been as fast and cold as it is now! I was so…
They inspected my brakes and determined they did not need service yet. There was no charge. I like the feel of this shop.
Work on the vehicle was fine, a bit over priced compared to a dealership but that’s kinda expected. This biggest issue was very very poor communication, i dropped my vehicle off on a Monday at 8am, they needed to get some quotes and information and i not once got a call from the shop. I followed up once a day in the…
I have been to Premier1 Auto Care a few times now, and I have always been happy with their service. Online scheduling is easy, drop-off is quick, and I really like how they send a clear list of recommended items so you can choose what you want done. The final price matched expectations, the car was ready sooner than…
Customer service specialists were very helpful and knowledgeable. Turn around time on repair was quick, price was reasonable.
Mx for my vehicle was good. Performed all the services agreed upon and was happy with the customer service. My tech was very though in explaining upcoming services I need.
Caleb is an excellent representative for Premier1 Auto. The staff there are courteous, professional, and keep you abreast of your vehicle repairs. They do great work each time I take my Maserati in for service. It alleviates me having to drive all the way to Austin as I trust the quality of their services at Premier1 Auto.
My service manager Christan took care of my trucks needs to including oil and filter service and replaced my tire pressure sensor. Have been trusting Premier Auto with my truck for over 2 years, couldn’t be happier with the service I have received
Top notch service.. trustworthy customer service... overall just great..
Premier1 is the ONLY place in San Antonio that we trust. Thorough and HONEST service. They take great pride in their work and we've never had an issue with their integrity. So happy to recommend them. Updating this on 5/15/2026. We moved across town a couple years ago; which made it too difficult to get our repairs…
I took my VW in on a Wednesday at 12p. Not only was I able to get in right away, but Caleb was super helpful and friendly! I will be a regular here now for maintenance and oil changes versus the dealership!
Only place I will have my vehicle serviced, the staff is wonderful, Christian took great care of me and vehicle. They never pressure you to have more work than needed and their prices are very competitive.
Great hospitality provided by all folks. Brought my car in with a randomly occurring mystery noise. Diagnosed and repaired quickly.
Great spot to bring your car! The guys are always helpful, knowledgeable, and friendly. They also don’t delay on getting it fixed, so I didn’t have to wait long to get my car back.
Great service and professional staff. Foreign cars service is hard to find. Trust is key when allowing someone to work on your vehicle. Upfront cost analysis and support staff coordination with me was seamless.
Always a great experience here! Kaleb has great customer service. Would highly recommend.
We always bring our Maseratis here great service! Our representative Caleb always helpful to us. We truly trust this auto shop with our vehicles
I have been with Premier 1 a little over a year. Very intelligent front of the house Mgrs. They connect with everyone in a rare caring way. I have an older 2015 Lexus and Lexus kept going higher in repairs and regular maintenance sadly in the extreme😢..Mercy..It’s almost too expensive to own a car at all in these…
Caleb was excellent in communication and does exactly what he says—for timeliness and more. From the very first call, he was clear, professional, and honest about what needed to be done and when it would be completed. He kept me updated throughout the process and delivered the car exactly on time, with everything…
The folks at Premier 1 are extremely professional and provide great service. The pictures that part of the final inspection are especially nice to have. They are collaborative with what is needed and how to prioritize what you want done. Happy to have found them. I would like to call out Caleb who is so…
Tech met me at the car to confirm my appointment. Service was performed promptly and provided videos. I am extremely satisfied and highly recommend Premier1 Auto Care.
Premier1 Auto Care was the best! Staff were all very courteous and the waiting area was comfortable. I'm a returning and a future customer.
Having car problems is such a hassle, but Bismark is the best. He is super helpful kind and friendly, he will explain everything to you and take his time. If you have car issues or just need anything car related go see him!
Excellent service from beginning to end, with follow up appointment and check in .
Excellent job as always. Efficicient, friendly, and knowledgeable
They were extremely busy. Did not expect to wait so long for services to be performed. Otherwise, very professional as always.
I highly recommend Premier1 Auto Care!! Excellent all the way around!
Premier1 always takes care of their client. They are very respectful and walk through their estimation process without trying to upsell you. Will definitely go back!
Always a good experience. I've been bringing in my vehicles since Premier opened in ~2018/19, not once have I had a bad experience. This stands true for both the Chrysler products (painful to fix/maintain sometimes) and Toyota products I've brought in for service. Premier technicians have corroborated dealer…
Excellent People 😄👍
Great and friendly service m. The best
Great experience at Premier1. I dropped off my car early in the morning and it was ready by the time I was done with work. The staff was super friendly and knowledgeable - shoutout to Caleb! They performed an inspection and helped me plan out some expensive maintenance items. Very happy with the experience!
I just had a great experience with Premier1 Auto Care. My dealership had recommended a ton of maintenance for my 2020 Ram 1500. I decided to get a second opinion and Premier1 had been recommended to me by a friend. Their inspection report came with detailed descriptions and photos. They gave me a timeline and stuck…
Super easy to set up the appointment and drop off my car. Great communication during and after my appointment with clear info on future service needs.
Love this place. Everyone is always friendly. Service is quick. Very professional. They never try to sell me anything I don’t need. Been going here for over a year now and have never had an issue. I drive a lot and require regular maintenance on my vehicle. They do good clean work. Plus they will provide you with a…
Very professional personnel.
Customer Service & repairs were accomplished when promised at a good price and I was updated every step of the way.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 163 | — |
| Oil change | 157 | — |
| Auto engine diagnostic | 111 | — |
| Wheel alignment | 80 | — |
| Air & cabin filter replacement | 72 | — |
| Brakes | 71 | — |
| Steering & suspension repair | 66 | — |
| Engine repair | 66 | — |
