Experts Reviews · Company report
Premier1 Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Premier1 Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier1 Auto Care is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier1 Auto Care is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier1 Auto Care is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier1 Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier1 Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier1 Auto Care is better than 13% of auto repair shops.F
13

Reviews for your job

Customers hired Premier1 Auto Care for 8 kinds of job.

Premier1 Auto Care for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#208 / 310

All 34 Google reviews tagged “Tires” · showing 20

Offensive0tter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service as always. Extremely knowledgeable staff and always a pleasure to do business here. Shout out to Caleb for going above and beyond.

TiresGeneral repairs & maintenanceTire rotations+ Punctuality+ Quality+ Professionalism
Armando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, Friendly service. My issues were resolved without any incidents. Highly recommended. I will keep returning for future vehicle needs.

BrakesOil changeTires
AubreyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Marsha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a wonderful experience at Premier1 Auto Care. My Lexus rides so smooth with my new tires and Yesi and David were incredible people to work with. Kudos and keep up the excellent work. I’ll be back!!

Air & cabin filter replacementBatteryAuto engine diagnostic
Henrique13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

My experience upgrading rims and tires was not the best here. I had to take my car to another shop to install the wheel spacer needed. Also, the same rim/tires in another shop would have saved me almost $300. My recommendation is to explore other shops around.

General repairs & maintenanceTiresWheel alignment
Philip14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I couldn't be more pleased with the crew at Premier1. They are thorough, courteous and value minded. My Toyota Highlander had an issue with the anti lock brake system and the tires. They had it cleared up in 2 days.

Auto engine diagnosticGeneral repairs & maintenanceTires
Marcus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professionalism at its finest. Great staff, dedicated owner. Best place in San Antonio for all your car needs!!

Auto A/C rechargeOil changeSteering & suspension repair
Therese6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Love this place! Wouldn't take my cars anywhere else!

BrakesOil changeTires+ Punctuality+ Quality+ Professionalism
Alicia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We always appreciate the high level of service Kushan and his employees provide. The care this company has for their customers is above and beyond. We had a mistake on our part with our tires but Joey was the man of the hour and with professionalism and care helped us get the tires we needed. We trust no other place…

TiresWheel alignment
VeronicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Exceptional, friendly, prompt and affordably priced. Very busy, but customer service is "premier1"! Thanks so much to everyone, and especially Wayne for taking the time to go over ALL of the suggested services (photos included) and doing exactly what you said you would at a very fair cost! 👍

Air & cabin filter replacementBrake service & repairGeneral repairs & maintenance
PaulLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Premier1 provided a fast and efficient check on a used vehicle I purchased. They confirmed the engine was sound and prioritized services and maintenance this 16 old car may require. Service completed on time for a fair price.

A/C installation & repairAir & cabin filter replacementBrakes+ Professionalism
Joshua7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful experience. Great to finally find a mechanic we can trust to do what’s best for our car and not just what’s best for their wallet. They took the time to explain everything to us as well as our different option to fit our budget. Can’t recommend them enough!

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).

Air & cabin filter replacementBatteryBrakes+ Professionalism
Maggie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Premier 1 Auto did an excellent job figuring out what was wrong with my car. They were honest about the time it would take them to do the work. They got to it promptly and did a beautiful job. Car drives like a dream now, like a much younger car. Premier 1 Auto took great care of me!

General repairs & maintenanceSteering & suspension repairTires+ Punctuality+ Quality+ Professionalism
Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Put new tires and rins on my truck. They quoted me for less than anyone else I could find. Then they came in under that number. This was almost $100 less than anyone else wanted to do it for. Then they notified me that my shocks were leaking. I would not have known otherwise. I appreciated their honesty and…

Tires+ Professionalism+ Value
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic services and customer care. Kushan, General Manager, took personal interest as well as his service manger in insuring the wide, low profile tires were mounted with some of the best equipment on the market and no Mars or scuffs to the wheels and the TPMS installed were communicating with the car correctly.…

Tires+ Punctuality+ Quality+ Professionalism
Jon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have patronized Premiere1 for the past 2 1/2 years, because they consistently provide excellent customer service, accompanied with exceptional quality, automotive workmanship. The Premiere1 Team ensures the services are provided at 100% satisfaction and backs it up with a 3year warranty. I highly promote this…

Engine repairGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
MadonnaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

My biggest fear with mechanics is being taken advantage of as a female. I have never received charges here that I had to question. The staff is friendly and helpful. I will never bring my car anywhere else.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance
Hames2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great shop that values good customer service. Definitely one of the nicest shops in the area! Kushan was exceptional! Visited his shop to install tires purchased on Tire Rack and he made it a simple and easy process. After getting to know Kushan I will definitely be bringing my car back for future service.

Auto engine diagnosticTires+ Punctuality+ Quality+ Professionalism
LoraLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires

Show more tires reviews (14 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 5%Not sure 6%

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