Experts Reviews · Company report
Premier1 Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Premier1 Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier1 Auto Care is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier1 Auto Care is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier1 Auto Care is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier1 Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier1 Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier1 Auto Care is better than 13% of auto repair shops.F
13

Reviews for your job

Customers hired Premier1 Auto Care for 8 kinds of job.

Premier1 Auto Care for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 285
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Transmission”

Miranda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Christian has been so amazing with the care of my jeep and me... I will keep going back... he even took the time to text and explain everything when I needed it...

Reasonable priceTransmissionAir & cabin filter replacementSteering & suspension repair
markLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bismarck and the team provided great customer service. Bismarck went above and beyond. I highly recommend Premier1 for all of your automotive needs!

Great priceTransmission
Will5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

The work was fine, but the warranty issues were poor.

Reasonable priceTransmission
Jennie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had a fantastic experience with Premier1. I worked with Bismark. He was professional and reached out to me regularly with updates on my vehicle. First time with Premier - I will definitely use them again.

Reasonable priceTransmission
Gregory11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and professional staff. Foreign cars service is hard to find. Trust is key when allowing someone to work on your vehicle. Upfront cost analysis and support staff coordination with me was seamless.

Reasonable priceTransmissionAir & cabin filter replacementBrakes
CurtisLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Originally came to Premier1 for a second opinion on an oil leak, but I’m extremely thankful that I did because the techs helped save me over 5k in originally quoted repairs.

Great priceTransmissionService not listed
Wandering4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highest level of performance marks for the professionals at Premier1 Auto Care. My 2009 Jeep Compass broke down (manual transmission part worn-out) and the good people at Premier1 assist with the tow truck, worked the problem and was able to get my vehicle operating again two days later. Outstanding service.

Great priceTransmission
ginelleLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had the ultimate great experience with this company. A true Veteran Rick had excellent customer service and experience with my vehicle needs. With Drop off during the holidays and its craziness they had a good turnaround time. My family and I were back in my vehicle under 2wks!! Thanks guys!

Reasonable priceTransmission
ErnestLocal Guide · 369 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Friendly service and clear communications. Very good!

Reasonable priceTransmissionService not listed
Ralph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this place. Everyone is always friendly. Service is quick. Very professional. They never try to sell me anything I don’t need. Been going here for over a year now and have never had an issue. I drive a lot and require regular maintenance on my vehicle. They do good clean work. Plus they will provide you with a…

Reasonable priceTransmissionAir & cabin filter replacementAuto engine diagnostic
WillieLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The customer service was highly professional. I would also definitely recommend them for service and I plan on using them in the future for my other vehicle.

Reasonable priceTransmission
LukeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I initially presented my car to Premier as a result of a strange noise coming from the front end. I self diagnosed the noise as a bad wheel bearing. The folks at Premier quickly validated my diagnosis. During their test drive they also detected a modest surge when accelerating, a problem I had also noticed but…

Reasonable priceTransmissionService not listed
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I bought a used 2015 fiat 500 a little over a year ago and was frustrated with the constant repair. I had an unknown leak that brought me to Premier1 auto. They were able to access the leak and provide options that would help my fiat’s performance. It was an easy process and everyone was so friendly. Caleb got me…

Great priceTransmissionService not listed
VictorLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Had a lot of things done to my 1988 Jaguar XJS. Repairs were completed very quickly. My car now looks & runs like great. Should last me for quite awhile. Premier1 did a great job. Thanks again!!!!!!!!!

TransmissionCarburetor cleaningAir & cabin filter replacement
john10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Best around for getting car service done. I used to go to the Chevy dealer but too many loooong waits for an oil change and surprise “oh while your here, (fill in the blank) needs to get done.” No thanks ! The service here is always done on time, and any suggested work is outlined and reviewed in a non-pressure…

Auto engine diagnosticGeneral repairs & maintenanceTransmission
LarryLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service, courteous, respectful and priced fairly. They are "GO TO" auto service providers.

Air & cabin filter replacementBrakesAuto engine diagnostic
AubreyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Margaret9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st visit to Premiere 1 was a great experience. I left confident that Premiere1 is my go-to place from now on for car service. Yese is a pro…. a real asset to the business. Thank you Premiere1.

Air & cabin filter replacementSteering & suspension repairTransmission
jean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just had my vehicle serviced at Premier. In addition to saving me a lot of money, Mike and Yesi both educated me on my vehicle needs. My family has used Premier for years—always a great experience. Their customer service and automotive knowledge cannot be beat! I HIGHLY recommend them for any and all vehicle needs.

Air & cabin filter replacementTransmission
tiajLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was awesome to work with, that man needs a raise! He was great with communication and helping me understand my car repair process along the way. He was able to get me in the same day that i called and had the car completed in two weeks, where as carmax was going to be about 3 week wait to even get the car…

Transmission
TomLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

update for 3/31/2023 My engine light came on and they repaired as I was driving home with the vehicle it came back on. I called the company and they came to my home and picked up the car. Left a loaner for me to drive. They found another sensor out and replaced it without charging me. I then drove to Arlington and…

Auto battery maintenanceAuto battery replacementAuto brake repair+ Punctuality+ Quality+ Professionalism
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

tech did a great job identifying issue with the vibrations - turned it needed was transmission fluid being and replacement of engine mounts - great job and improvements were noticeable

Auto engine diagnosticEngine repairTransmission
Henry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service from beginning to end. The price s for their service is amazing.

Transmission
Kellie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We have taken all 3 of our vehicles to Premier1 for various things and have been impressed every time. The service staff is friendly, they have excellent communication and give updates regularly, their pricing is very competitive and their work is impeccable. Premier1 is the best, hands down.

BrakesAir conditioningAuto engine diagnostic
MichelleLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wayne did a fantastic job keeping us updated on the progress of the repairs on my Pathfinder. He also explained everything in a way that we could understand. They were so busy, but finished my car 1 day before it was estimated done. Fantastic experience!

BrakesGeneral repairs & maintenanceTransmission
Roger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Premier1 Auto Care was very professional & provided good quality service.

BatteryBrakesGeneral repairs & maintenance+ Quality+ Professionalism
AnkeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wayne from Premier one was very helpful and courteous, he helped me out with determine what services take priority on my repairs and what might be able to be done at a later point of time. All repairs and services where performed with quality and very fast. I got a detailed report on what the technician did and how…

Auto detailingGeneral repairs & maintenanceAuto interior vacuuming+ Punctuality+ Quality+ Professionalism
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

It not often that a repair shop comes in under their estimate. They did only the required work and did it well. They went above in cleaning up the engine bay. Completely trust them.

General repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
Israel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service and very professional.

Transmission+ Professionalism+ Value
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).

Air & cabin filter replacementBatteryBrakes+ Professionalism
Mauricio7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

David, Will, and Monica are amazing. Highly recommend this place for great work. I’ll never go to another shop, they are honest and with fair prices.

BrakesGeneral repairs & maintenanceTransmission
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceTransmissionService not listed
Alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Engine repairTransmission+ Punctuality+ Quality+ Professionalism
George5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
CarlosLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
NicholasLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

TransmissionWheel alignment+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 5%Not sure 6%

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