How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPremier1 Auto Care
San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Premier1 Auto Care for 8 kinds of job.
Premier1 Auto Care for transmission
Clear ✕All 36 Google reviews tagged “Transmission”
Christian has been so amazing with the care of my jeep and me... I will keep going back... he even took the time to text and explain everything when I needed it...
Bismarck and the team provided great customer service. Bismarck went above and beyond. I highly recommend Premier1 for all of your automotive needs!
The work was fine, but the warranty issues were poor.
I had a fantastic experience with Premier1. I worked with Bismark. He was professional and reached out to me regularly with updates on my vehicle. First time with Premier - I will definitely use them again.
Great service and professional staff. Foreign cars service is hard to find. Trust is key when allowing someone to work on your vehicle. Upfront cost analysis and support staff coordination with me was seamless.
Originally came to Premier1 for a second opinion on an oil leak, but I’m extremely thankful that I did because the techs helped save me over 5k in originally quoted repairs.
Highest level of performance marks for the professionals at Premier1 Auto Care. My 2009 Jeep Compass broke down (manual transmission part worn-out) and the good people at Premier1 assist with the tow truck, worked the problem and was able to get my vehicle operating again two days later. Outstanding service.
Had the ultimate great experience with this company. A true Veteran Rick had excellent customer service and experience with my vehicle needs. With Drop off during the holidays and its craziness they had a good turnaround time. My family and I were back in my vehicle under 2wks!! Thanks guys!
Friendly service and clear communications. Very good!
Love this place. Everyone is always friendly. Service is quick. Very professional. They never try to sell me anything I don’t need. Been going here for over a year now and have never had an issue. I drive a lot and require regular maintenance on my vehicle. They do good clean work. Plus they will provide you with a…
The customer service was highly professional. I would also definitely recommend them for service and I plan on using them in the future for my other vehicle.
I initially presented my car to Premier as a result of a strange noise coming from the front end. I self diagnosed the noise as a bad wheel bearing. The folks at Premier quickly validated my diagnosis. During their test drive they also detected a modest surge when accelerating, a problem I had also noticed but…
I bought a used 2015 fiat 500 a little over a year ago and was frustrated with the constant repair. I had an unknown leak that brought me to Premier1 auto. They were able to access the leak and provide options that would help my fiat’s performance. It was an easy process and everyone was so friendly. Caleb got me…
Had a lot of things done to my 1988 Jaguar XJS. Repairs were completed very quickly. My car now looks & runs like great. Should last me for quite awhile. Premier1 did a great job. Thanks again!!!!!!!!!
Best around for getting car service done. I used to go to the Chevy dealer but too many loooong waits for an oil change and surprise “oh while your here, (fill in the blank) needs to get done.” No thanks ! The service here is always done on time, and any suggested work is outlined and reviewed in a non-pressure…
Excellent service, courteous, respectful and priced fairly. They are "GO TO" auto service providers.
This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.
1st visit to Premiere 1 was a great experience. I left confident that Premiere1 is my go-to place from now on for car service. Yese is a pro…. a real asset to the business. Thank you Premiere1.
Just had my vehicle serviced at Premier. In addition to saving me a lot of money, Mike and Yesi both educated me on my vehicle needs. My family has used Premier for years—always a great experience. Their customer service and automotive knowledge cannot be beat! I HIGHLY recommend them for any and all vehicle needs.
Mike was awesome to work with, that man needs a raise! He was great with communication and helping me understand my car repair process along the way. He was able to get me in the same day that i called and had the car completed in two weeks, where as carmax was going to be about 3 week wait to even get the car…
update for 3/31/2023 My engine light came on and they repaired as I was driving home with the vehicle it came back on. I called the company and they came to my home and picked up the car. Left a loaner for me to drive. They found another sensor out and replaced it without charging me. I then drove to Arlington and…
tech did a great job identifying issue with the vibrations - turned it needed was transmission fluid being and replacement of engine mounts - great job and improvements were noticeable
Great service from beginning to end. The price s for their service is amazing.
We have taken all 3 of our vehicles to Premier1 for various things and have been impressed every time. The service staff is friendly, they have excellent communication and give updates regularly, their pricing is very competitive and their work is impeccable. Premier1 is the best, hands down.
Wayne did a fantastic job keeping us updated on the progress of the repairs on my Pathfinder. He also explained everything in a way that we could understand. They were so busy, but finished my car 1 day before it was estimated done. Fantastic experience!
Premier1 Auto Care was very professional & provided good quality service.
Wayne from Premier one was very helpful and courteous, he helped me out with determine what services take priority on my repairs and what might be able to be done at a later point of time. All repairs and services where performed with quality and very fast. I got a detailed report on what the technician did and how…
It not often that a repair shop comes in under their estimate. They did only the required work and did it well. They went above in cleaning up the engine bay. Completely trust them.
Excellent service and very professional.
Outstanding Customer Service as always. The staff and owners are always very transparent and straightforward with you. Best part is they offer dealer OEM quality workmanship with the hospitality of a neighborhood shop. I take both my Toyota’s since they have Toyota/Lexus certified technicians on staff. Won’t trust anyone else with my baby (my Tundra).
David, Will, and Monica are amazing. Highly recommend this place for great work. I’ll never go to another shop, they are honest and with fair prices.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 163 | — |
| Oil change | 157 | — |
| Auto engine diagnostic | 111 | — |
| Wheel alignment | 80 | — |
| Air & cabin filter replacement | 72 | — |
| Brakes | 71 | — |
| Steering & suspension repair | 66 | — |
| Engine repair | 66 | — |