Experts Reviews · Company report
Premier1 Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty93−0.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Premier1 Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #497Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,305 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premier1 Auto Care is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premier1 Auto Care is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premier1 Auto Care is better than 93% of auto repair shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premier1 Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premier1 Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premier1 Auto Care is better than 13% of auto repair shops.F
13

Reviews for your job

Customers hired Premier1 Auto Care for 8 kinds of job.

Premier1 Auto Care for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.80
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 237

All 80 Google reviews tagged “Wheel alignment” · showing 20

Offensive0tter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service as always. Extremely knowledgeable staff and always a pleasure to do business here. Shout out to Caleb for going above and beyond.

TiresGeneral repairs & maintenanceTire rotations+ Punctuality+ Quality+ Professionalism
Kenny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent work and excellent customer service ! Will definitely take my vehicle back . I highly recommend.

Wheel alignment+ Punctuality+ Quality+ Professionalism
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was able to get an appt right away. Justin was great. Alignment is perfect on my lifted GX, and the technician explained to me what adjustments were made. Would recommend 100%.

Wheel alignment
adrianLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My e55 had an issue that needed diagnosing and repairing. Adam looked after me and the mechanics did a thorough inspection over the vehicle and recommended maintenance items with clear pictures/videos and explanations. Original issue was addressed as well as suggested maintenance items from flush out and replacing…

Auto brake replacementBatteryBrakes
JamesonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took about a week to get everything done. (Had to ship in parts and I had a lot done to my car) However. Car drives better than ever. AC actually works now. Will definitely be returning for anything else I may need done in the future. You can trust these guys 100%

Auto A/C rechargeEngine repairSteering & suspension repair
AubreyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This Shop Has Great Customer Service, Pricing, Employees & Communication. I Highly Recommend Them. And Have Already Recommended Them To My Friends And Family. Bringing Both Of My Cars Back For Sure.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Alexis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had an amazing experience at Premier1! They provided excellent service and listened to my needs when it came to the issues on my car! They are also very reasonably priced! The staff was friendly and professional. Highly recommended!

Auto tire replacementTire rotationsWheel alignment
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! I will trust them with my car again!

Tire rotationsWheel alignmentService not listed
Mario9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The people were super nice, accommodating, and efficient. Couldn’t have asked for a better shop to take my car to and I will definitely continue to come here for service.

Wheel alignment
AllisonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had an oil change and tire alignment here. Everyone was very nice! I will definitely be back.

Oil changeWheel alignment
TomLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

update for 3/31/2023 My engine light came on and they repaired as I was driving home with the vehicle it came back on. I called the company and they came to my home and picked up the car. Left a loaner for me to drive. They found another sensor out and replaced it without charging me. I then drove to Arlington and…

Auto battery maintenanceAuto battery replacementAuto brake repair+ Punctuality+ Quality+ Professionalism
Henrique13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

My experience upgrading rims and tires was not the best here. I had to take my car to another shop to install the wheel spacer needed. Also, the same rim/tires in another shop would have saved me almost $300. My recommendation is to explore other shops around.

General repairs & maintenanceTiresWheel alignment
Horace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Promp friendly service. Didn’t try to sell you something not asked for, performed the work asked for and nothing else. Would recommend to a friend.

Wheel alignment
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service and professionalism with a quick turn around time. Transparent on what needed to be done with no up sale. Thanks again!

Steering & suspension repairVehicle InspectionWheel alignment
Robrealtor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John and the service went above and beyond as usual. Thank you all for your help!

Wheel alignment
yvonne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My go-to shop for all my BMW needs. Professional and courteous staff gives me peace of mind that my vehicle needs are in perfect hands. They kept me updated through the services.

Air & cabin filter replacementAuto maintenanceElectrical repair
MargeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service! Reasonable prices, patient and informative customer service, very comfortable waiting area. Highly recommended for minor and major service and repairs.

Air & cabin filter replacementOil changeWheel alignment
BrianMCLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Outstanding customer service and care. Always great service from the fine folks at Premier 1. They service both of my Toyotas. Wouldn’t take them anywhere else.

A/C installation & repairAuto brake repairAuto maintenance
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I needed an alignment after getting a lift for my 4Runner. This shop (specifically John) was recommended. The manager and techs were all very welcoming and got my vehicle in quickly. I have a smooth drive now and couldn't be more confident that the job was done by the best in the business.

Wheel alignment
RickyLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really quick service. I had just put new tires on my car and needed to check my alignment real quick. They were able to fit me in at the last minute and we were on our way very quickly. Nice waiting area and all of the staff were pleasant to work with.

Wheel alignment

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 56%Overpriced 5%Not sure 6%

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