Experts Reviews · Company report
Premium Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Premium Plumbing

Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 533 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premium Plumbing is better than 89% of plumbers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premium Plumbing is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premium Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premium Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premium Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Premium Plumbing is better than 93% of plumbers.A
93

Reviews for your job

Customers hired Premium Plumbing for 8 kinds of job.

Premium Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$567
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Water heater repair”

Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I have had Louis to my home several times for various issues and recently had Santiago visit to repair some old pipes and install a new faucet. Louis and Santiago have always been on time, are very pleasant to talk to, respectful of my home and refreshingly honest. On top of that Louis and Santiago do great work and…

Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Joey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Louis from Premium Plumbing was very professional while addressing my Rinnai heater. He explained what he thought the issue was and resolved everything. Very happy with the service provided after scheduling with Eva

Paid $100–200Reasonable priceWater heater repair
Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Santiago diagnosed the problem w my hot water heater, and talked w me about the problem, explaining things clearly. With my permission. he made the repair. He was honest and patient and I feel grateful that he drove 50 miles out of his way to help me. Thank you, Santiago!

Paid $200–300Water heater repair
Nina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ben was amazing. Professional, efficient and great service!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Highly recommend Premium Plumbing. Tech Louis Rodriguez was prompt, efficient and professional. Will definitely be using them again!

Garbage disposal installationWater heater repair+ Responsiveness+ Punctuality+ Quality
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service from estimate to scheduling to work getting done- amazing plumber Louis and his technician. Installed new soft water system along with repair to water heater and install of utility sink! Louis goes above and beyond!

Faucet installationPlumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
farzana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thoroughly professional and on time at a short notice

Water heater installationShower repairToilet repair
tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cory was very knowledgeable and friendly.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Safia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very professional and courteous. Very knowledgeable about my problem. I will definitely use them again.

Water heater repair+ Responsiveness+ Punctuality+ Quality
MelissaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the 2nd time I've used Premium Plumbing. Yesterday, I requested service because my hot water heater was trying to burn me alive. Corey was able to come out the same day; diagnose the issue & make the appropriate repair. I will continue to use Premium Plumbing for any future needs.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Fleet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark came out to service us and was very knowledgeable and professional. He took the time to explain everything and answer all my questions. We will definitely be using this company for all future needs!

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Cano3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always great

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Giovanni7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at Premium Plumbing are very professional from the moment I called about my plumbing issue. They fit me into their schedule very quickly and kept me updated every step of the way. They even sent me a confirmation text with a accurate ETA and even attached a picture of my service technician. The message also…

Plumbing leak repairWater heater repair+ Professionalism
BruceLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Louis and Noah were prompt, knowledgeable and professional. Louis serviced our hot water heater and advised we may get an additional couple years out of it. However if it does go out they can replace promptly. We were impressed Louis didn't try to sell us a new hot water heater on the spot but provided a well…

Water heater repair+ Responsiveness+ Punctuality+ Quality
YvetteLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corey and his assistant were right on time (really love the tracking app feature) didn’t try to talk me into a bunch of stuff I don’t need, were quick and professional. I will definitely be calling on them again!

Water heater repair+ Responsiveness+ Punctuality+ Quality
JaneLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When we awoke this morning we heard water running. This was before 8 am. A hose on our waterheater was spraying up in the ceiling of our garage. I called and left a message. I was called back in less than 10 mins. Between 15 and 20 mins Louis was here. He was neat, articulate, and great to work with. He…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Tanya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Corey came out to repair our water heater this morning and was very polite and professional! Highly recommend!!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They sold me a once a year plan to clean the hot water heater and they emptied out a bunch of calcium

Water heater repair+ Responsiveness+ Quality+ Professionalism
Leanne3 years ago★★★★★

Rating only, no written review.

Water heater repairService not listed+ Responsiveness+ Punctuality+ Quality
Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Stacy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 10%Reasonable 82%Overpriced 6%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning54$227–$542
Toilet repair51$216–$585
Water heater installation46$1.2k–$2.4k
Plumbing pipe repair46$353–$1.2k
Plumbing leak detection37$124–$633
Faucet installation35$305–$933
Faucet repair33$205–$606
Plumbing leak repair28$271–$980

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