Pest control service · Long Beach, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Craft & service penalty88−1.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★157 Google reviews · 8 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
$180typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate the service 4.9 out of 5 stars, highlighting thorough inspections, punctual arrivals, and clear communication regarding options like tenting or local treatments. Reviewers frequently note that technicians explain work processes in detail and maintain pet-safe practices, while pricing is described as reasonable for regular maintenance. A common criticism involves disorganized follow-up, with one customer reporting that a promised quote was never sent, leading to dissatisfaction with the business process.
Google rating: 4.9 out of 5 from 157 reviews (99% five-star).
Reviews on this page: 157 Google reviews (153 with written comments, 3 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 15, 2026.
Service: Termite Control Service serving Long Beach, California.
Data from Google, last updated October 26, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Premium Termite & Pest Control: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Premium Termite & Pest Control: 96/100 on this factor. Category median: 89.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Premium Termite & Pest Control: 88/100 on this factor. Category median: 97.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Premium Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Premium Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15599%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
98%praise
Praise34998%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1544%
Reasonable1853%
Overpriced00%
Not sure13%
$180+74% vs typical termite control services
Middle half of what 14 customers paid ($98–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10429%
Quality & results7621%
Would recommend5215%
Speed & response3911%
Communication3410%
Honesty & trust278%
Price & value257%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their professionalism, attention to detail, and willingness to accommodate my situation really stood out.”
“I had an exceptional experience with Premium Termite and Pest Control!”
“I had a horrible ant problem, nothing from the store worked, I called this company, They sent Xander out for an inspection, rather quickly, Xander a…”
“I highly recommend Premium Termite and Pest Control, especially Logan.”
“Chris came and did an inspection and was punctual, thorough, and betty professional.”
“He took the time to explain my options for both tenting and local treatment, something the other companies didn't offer.”
“She is professional, friendly, reliable, and always does a thorough job.”
“endly and helpful, even did tenting for termites with them at a VERY fair price👏🏼our technician Carter is truly on top of our service and is always…”
“They came a few weeks ago and was going to send a quote.”
People customers mention
Logan15 reviews
Erica11 reviews
Carter9 reviews
Xander9 reviews
Joel4 reviews
Judy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Premium Termite & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Terri6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had Chris Gradeless from Premium Termite & Pest Control come out on 9.8.2026 for a termite inspection. I was gathering a 2nd bid for tenting/spot inspection services, due to termite activity.
He was incredibly professional and super thorough with the inspection. Poked around the overhang, went into the attic and…
Paid $200+Reasonable priceTermite inspection
JennyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Terrific initial treatment - Erica was great and thoroughly cleared cobwebs and laid out an aggressive, pet-safe treatment for our ant problem. I appreciated her attention to detail, thorough explanation, and diligence in cleaning up after the treatments, including helping me move some cut branches that were…
Paid $160–180Reasonable priceGeneral pest inspection
Kaitlyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've used these services on two occasions. Both times, the tech sent to our home was very knowledgeable, and more importantly, very thorough. On this most recent visit, Carter did a great job of listening to all my concerns, reviewing the property for issue spots (known by me and unknown), working quickly but…
JayLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great company and staff, very friendly, responsive and knowledgeable! Only one we have used since moving to Long Beach, starting with a successful tent, spot treatment and wood replacement before moving into our new apartment building in 2017. We have since used them for follow-up inspections but have not seen a…
Paid $200+Great priceTermite inspectionTermite exterminationGeneral pest inspection
rodney7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Erica that works for this company is so attentive to taking personal care of any pest problems I have. She is very knowledgeable about pest control. Thank You Premium Termite and Pest Control 😊❤️🙏
Paid $80–100Great price
KaseyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Derek arrived within the scheduled arrival window. He was friendly and professional. He confirmed what services we expected and got right to work. He was very efficient and thorough. We’ve been happy with our recurring services from Premium Termite thus far! Thanks Derek and team!
I had an exceptional experience with Premium Termite and Pest Control!
After having several companies inspect my property, I was particularly impressed with Logan, who conducted a very thorough and detailed inspection. He took the time to explain my options for both tenting and local treatment, something the other companies didn't offer.
I ultimately chose local treatment because my tenant was unable to leave the house due to age and health concerns. Logan was very understanding and worked with me to find the best solution.
Logan and his colleague did an excellent job performing a thorough local treatment throughout the property. From the very beginning, I felt confident that I was in good hands. Their professionalism, attention to detail, and willingness to accommodate my situation really stood out.
I highly recommend Premium Termite and Pest Control, especially Logan.
Erica came through and took care of business, very respectful and knew what she was doing, Thank you for taking care of this bugs! Definitely recommend
Samantha Gajaweera11 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Erica Fuentes has provided excellent pest control service for my home. She is professional, friendly, reliable, and always does a thorough job. I’m very happy with the service and highly recommend Erica to anyone looking for dependable and effective pest control. She provides truly excellent service!
Pest type: Cockroaches
Rachel Caughlin1 reviewiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Erika is dependable, knowledgable, and friendly! She spent time listening to our issue, walking the premises thoroughly, and coming up with a plan to address the issue. Erika communicated well and did a great job explaining the work that she was going to do. She was super helpful and we are grateful for her excellent service. They're lucky to have her as part of their team!
Gary Fong4 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Chris came and did an inspection and was punctual, thorough, and betty professional. He checked everything in and around our house and was very knowledgeable and answered all of our questions. Just waiting for our quote so we can determine which procedure to go with.
Services: Termite inspection
Terri Garrett6 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
I had Chris Gradeless from Premium Termite & Pest Control come out on 9.8.2026 for a termite inspection. I was gathering a 2nd bid for tenting/spot inspection services, due to termite activity.
He was incredibly professional and super thorough with the inspection. Poked around the overhang, went into the attic and under the house.
I strongly recommend Chris & this company if you are in need of services, it is hard to find honest & transparent people to do business with.
Price assessment: Reasonable price
Price: $200+
Services: Termite inspection
Pest type: Termites
Jenny HuangLocal Guide · 17 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Terrific initial treatment - Erica was great and thoroughly cleared cobwebs and laid out an aggressive, pet-safe treatment for our ant problem. I appreciated her attention to detail, thorough explanation, and diligence in cleaning up after the treatments, including helping me move some cut branches that were infested into our green bin. It was an extremely hot day but she spent more time at our house than any other preceding pest control company. Thank you Erica!
Price assessment: Reasonable price
Price: $160–180
Services: General pest inspection
Tina Bullis1 reviewiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Erica is so friendly and thorough. We live in an old house (100+ years) with a lot of cypress trees, and we had some serious pests prior to her service. She's been our technician for a couple years now, and she's been wonderful since day one. She always calls with a heads up that she's close, is super detailed oriented, and is just generally friendly to chat with. I also appreciate Eden. She's also very detail-oriented and friendly. I'm appreciate the trustworthiness of these women and highly recommend them :-)
David Shannon10 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Erica Fuentes from Premium Termite and Pest Control! Erica was incredibly polite, professional, and friendly throughout the entire process. She was highly effective in addressing our rat problem and did an outstanding job communicating what she was doing and what we could expect.
It’s clear that Erica takes pride in her work and genuinely cares about providing great service. We were extremely impressed with her professionalism and results. We will absolutely be requesting Erica by name for any future pest control needs. Highly recommend!
