Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 470
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “Auto engine diagnostic” · showing 20

Chix1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First time taking my car to prestige. Staff were very friendly and knowledgeable. I had a great experience with them. They offer an excellent warranty on their services. I will definitely be taking my cars there for repairs. Hopefully in a long time.

Reasonable priceAuto engine diagnostic
MarkLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was my 7th visit to Prestige and this is a truly great group of professionals. The communication via the service advisor (James) was timely and on point. Nadine feels back to specs! Thank you all for stellar work!!!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’ve been a customer for at least 28 years! I have absolute trust in their expertise, ethics and professional communication with a non mechanical! Oh, the dogs are sweet and very cute.

Great priceA/C installation & repairElectricalAuto engine diagnostic
SDLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. My volvo engine light came on and the mechanic I normally use was booked out a week. Since I was about to leave town I wanted to get the car diagnosed before I traveled. I called and asked if they could see me and they said they would squeeze me in for a diagnostic check and formulate a repair…

Great priceAuto engine diagnostic
Carlos7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Definitely the best option if you own a German or British car. They really know what they’re doing and do the job fast, accurately, and at a fair price.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Mikel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Was on time and do right the first time. Love theses people. AAAAAAA+++++++

Great priceAuto engine diagnosticVehicle safety inspectionOil change
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Good people, good service. I will use them from now on for all my vehicles.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Susie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great fast service and friendly staff! I will be recommending to my friends who have foreign cars.

Reasonable priceAuto engine diagnosticVehicle InspectionAuto maintenance
DebLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The staff are professional and knowledgeable. I will be bringing my vehicles here from now on.

Reasonable priceAuto engine diagnosticEngine repair
Bonnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They scheduled me in quick and were very professional. I appreciated the updates on their progress on my car and will definitely return for future service from them!

Great priceAuto engine diagnostic
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very pleased with the quality and efficiency of the work they performed.

Auto engine diagnosticVehicle InspectionAuto maintenance
MaryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

When my Mini needs it's work done, I don't plan on taking her anywhere else.

General repairs & maintenanceAuto engine diagnosticAuto engine tuning+ Punctuality+ Quality+ Professionalism
Catriona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best shop I’ve ever brought my car to. Highly recommend and I will definitely be back for anything car related. My car runs amazing and the thoroughness was awesome. Loved getting pictures of what needed to be repaired and my car was done when they told me it would be. Edit: brought my car to this shop again and a…

TransmissionElectrical repairAir & cabin filter replacement
Kenneth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

A plus repairs and service. The people are pretty nice too!

Auto engine diagnostic
Andrea12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing team that have always delivered great service, honesty, and quality. Our neighbor recommended them to us, we’ve referred a few others since, and have only heard positive things. We’re so thankful to have a trustworthy and reliable shop that’s great across our BMW, Audi, and now Toyota.

Auto maintenanceBatteryAuto engine diagnostic
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prestige was great. Timely and thorough. Have used them for years. Highly recommend them.

Air & cabin filter replacementBatteryAir conditioning
Marcine15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good explanations of what is going on.

Auto engine diagnosticGeneral repairs & maintenance
Eleasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gave a detailed report of my entire car. They were also way more attentive and better priced than going to the dealer.

Auto engine diagnosticAuto engine tuningVehicle safety inspection
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my car in for an oil change/inspection service. Shortly after dropping it off I had a thorough and descriptive email listing everything the tech had checked and each item that was recommended for needing extra attention , with measurements and photos to back it up. I had them keep my car over the weekend while…

Auto battery replacementAuto maintenanceBattery
Bert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

As always this company goes above and beyond!!! They service both my BMWs and will continue to do so. If you are looking for top notch service and quality without the “factory” price look no further! My in laws are now bringing their Audi here as well. Michelle, the front desk clerk is always pleasant and does a…

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

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