Auto repair shop · Salem, OR · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#574 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★620 Google reviews · 24 photos
90%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Prestige Auto Repair 4.8 out of 5 stars based on 620 reviews, highlighting services for European vehicles like Mercedes and BMWs. Customers frequently praise the shop for clear communication, detailed explanations of repairs, honest pricing, and professional staff who provide thorough inspections. However, recurring criticisms in lower-rated reviews involve difficulties obtaining phone quotes for specific maintenance items and instances where customers felt the shop failed to return calls or provide adequate updates while vehicles were in service.
Google rating: 4.8 out of 5 from 620 reviews (90% five-star).
Reviews on this page: 620 Google reviews (489 with written comments, 13 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Prestige Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair: 75/100 on this factor. Category median: 87.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair: 74/100 on this factor. Category median: 85.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair: 53/100 on this factor. Category median: 57.C
53
Bar = this company · dark tick = category median.
Star ratings
620 Google reviews we collected
4.8of 5
5 stars55590%
4 stars315%
3 stars91%
2 stars71%
1 star183%
Praise vs complaints
Phrases our text analysis found in 489 written reviews
96%praise
Praise76196%
Complaints314%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1824%
Reasonable4865%
Overpriced34%
Not sure57%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19725%
Staff & attitude17322%
Price & value11014%
Honesty & trust8911%
Would recommend8711%
Speed & response749%
Communication628%
What customers talk about
We read 489 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was the first time I visited the shop so they did a thorough inspection along with my oil change.”
“Horrible at communicating with their customers.”
“First time customer here Clint and all the staff I encountered here were super helpful and gave detailed information on everything.”
“Highly recommend this shop if your looking for affordable prices.”
“They over charge their services by at least twice what others charge.”
“Reliable and friendly service —Grateful for the team at Prestige!”
“They are dishonest and I think if people actually looked into there repairs they wouldn’t be in business.”
“I will keep bringing my Mercedes here for more work and DEFINITELY RECOMMEND!”
“Would not Recommend but if you still go, get clear estimates before engaging otherwise you’re in for some dismissive engagement and it’s on your dime!”
“The communication via the service advisor (James) was timely and on point.”
“Parts for German cars are expensive and slow in coming, But Prestige has Mechanics that work with and fix not just replace like the dealers, Thankful…”
“She was knowledgeable, professional, and kept me informed throughout the process.”
People customers mention
Mercedes23 reviews
German20 reviews
Chris19 reviews
Mike17 reviews
Cooper12 reviews
Mini9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prestige Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
RRosa7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
If I could give 20++++ stars I will. First time customer here Clint and all the staff I encountered here were super helpful and gave detailed information on everything. I am so thankful for them and they even gave me a ride to work while my car got worked on!! I will keep bringing my Mercedes here for more work and…
Great priceVehicle safety inspectionService not listed
JJohn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Would not give a quote for repair job over the phone. Not interested in Repair Roulette.
Not sure
MMikeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Clint was awesome to work with on an alternator replacement for our mutual customer. Thanks Prestige Auto Repair for helping out and for your great customer service.
Great priceElectrical repair
NN1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Horrible at communicating with their customers. Aren’t even able to give you a call back while you have your car in their shop. It actually made me angry because they had my car but refused to call me and keep me updated about what was going on with it. The refused to return my calls. all they did was lazily send…
Overpriced
AAlanLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★
I really, really wanted to try Prestige. Clean shop, friendly people. When I received a quote for a 60k service it was basically the same as the dealership quote. I held the belief that independent shops are less expensive than dealership service departments. Not so in this case. If you already use Prestige I'd…
JjohnLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is the place! If you have a sprinter and don’t do your own work, just bring it here. They know how to work it to the standard. A/c was fried and of course I figured it was the pulleys or my auxiliary belt/ pulley since I have a separate A/c for passenger rear, but it wasn’t even close. Good thing I didn’t start…
If I could give 20++++ stars I will. First time customer here Clint and all the staff I encountered here were super helpful and gave detailed information on everything. I am so thankful for them and they even gave me a ride to work while my car got worked on!! I will keep bringing my Mercedes here for more work and DEFINITELY RECOMMEND!! Y’all are the best!
Price assessment: Great price
Services: Vehicle safety inspection, Service not listed
J
John Christopher7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Would not give a quote for repair job over the phone. Not interested in Repair Roulette.
Price assessment: Not sure
Response from the owner · 2 weeks ago
Good morning John. Typically we are able to give quotes and estimates for services and some minor repairs. However, it is important to see a vehicle and conditions of the vehicle overall to be able to give accurate estimates on repairs. Particularly in your case, you had already started a starter removal and replacement but needed us to finish up the repair. We would be unable to give you an accurate estimate not knowing how far the teardown is, the condition of the car, etc. I understand having to tow a vehicle in to get an estimate is frustrating but neccessary. We would be more then happy to help you with repairs. If you would like you can call me directly. Michelle, Service Manager 503-585-0054
M
Mike AdamsonLocal Guide · 17 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Clint was awesome to work with on an alternator replacement for our mutual customer. Thanks Prestige Auto Repair for helping out and for your great customer service.
Price assessment: Great price
Services: Electrical repair
Response from the owner · 2 weeks ago
Thank you. Clint has been a great addition to our team. Thank you for your feedback!
N
N1 reviewiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Horrible at communicating with their customers. Aren’t even able to give you a call back while you have your car in their shop. It actually made me angry because they had my car but refused to call me and keep me updated about what was going on with it. The refused to return my calls. all they did was lazily send me an email with a estimates however you need to call your customers and act like professionals and adults. And call people back when they ask for a callback. You guys suk.
Price assessment: Overpriced
Response from the owner · a month ago
"N" this is Mike the owner of Prestige Auto Repair. Since I don't know the details or which advisor you dealt with I can't change or improve our communication to you. I need more information please so I can make sure this does not happen again. Please call the shop and ask for Mike and I will personlly talk to you. I want to make sure that no one else has a similar problem.
Thanks for the input and hopefully we will talk soon.
Mike 503-585-0054
A
Alan BeelerLocal Guide · 32 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
I really, really wanted to try Prestige. Clean shop, friendly people. When I received a quote for a 60k service it was basically the same as the dealership quote. I held the belief that independent shops are less expensive than dealership service departments. Not so in this case. If you already use Prestige I'd say keep using them. They seem nice. No reason for me to switch, though.
Response from the owner · 3 months ago
Alan, thank you for the honest straight forward review. We have been seeing the dealerships lately have been able to keep thier maintenance quotes pretty low. Generally dealerships are able to do that by having the less experienced technicians handle service work. We can typically match dealerships quotes on service work, and are at a lower cost for general/heavy repairs. I am sorry we missed the oppurtunity to show you how Prestige takes pride in customer care, attention to the small details, and building a relationship. We hope to see you in the future. Michelle, Service Manager 503-585-0054
J
john renziLocal Guide · 11 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
This is the place! If you have a sprinter and don’t do your own work, just bring it here. They know how to work it to the standard. A/c was fried and of course I figured it was the pulleys or my auxiliary belt/ pulley since I have a separate A/c for passenger rear, but it wasn’t even close. Good thing I didn’t start throwing money at it because Mikel, the mechanic fixed an electrical issue. A/c is back up and running cold! I appreciate a good clean loner, thanks for Chewbacca while I waited on a Friday.
I've brought my BMW E30 here a few times, and they've always taken great care of it. They do quality work, and are always honest. Definitely my go-to shop.
Price assessment: Reasonable price
R
Rick PichardoLocal Guide · 26 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Huge thank you to all the crew at Prestige Auto. It’s the first time I’ve owned a BMW and wanted a shop specializing in foreign cars. It was the first time I visited the shop so they did a thorough inspection along with my oil change. The level of detail and customer service I received is the best I’ve had with any shop I’ve ever been to. Thanks again Clint for a job well done.
Price assessment: Great price
Services: Vehicle Inspection, Oil change
T
Taylor Bidwell2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Michelle is stellar. She is the manager and ended up being my advisor and provided excellent customer service from start to finish. I went from a Toyota to an Audi a week ago, and brought in my 2014 Audi A6 3.0T for an oil change and brake fluid service, and Michelle helped coordinate everything smoothly. She was knowledgeable, professional, and kept me informed throughout the process.
What I especially appreciated was her ability to accommodate an additional battery replacement during the same visit, and STILL have my car finished before I was wanting it done so I could get to work.
The entire experience was straight forward and my car was returned with all services completed as asked. Michelle’s attention to customer care and willingness to go the extra mile made an impression. I would happily return for future service and recommend Michelle and her team to others.
Services: General repairs & maintenance, Battery, Oil change
D
Dan Atchison1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
