Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 470
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “Auto engine diagnostic” · showing 40

Chix1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First time taking my car to prestige. Staff were very friendly and knowledgeable. I had a great experience with them. They offer an excellent warranty on their services. I will definitely be taking my cars there for repairs. Hopefully in a long time.

Reasonable priceAuto engine diagnostic
MarkLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was my 7th visit to Prestige and this is a truly great group of professionals. The communication via the service advisor (James) was timely and on point. Nadine feels back to specs! Thank you all for stellar work!!!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’ve been a customer for at least 28 years! I have absolute trust in their expertise, ethics and professional communication with a non mechanical! Oh, the dogs are sweet and very cute.

Great priceA/C installation & repairElectricalAuto engine diagnostic
SDLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. My volvo engine light came on and the mechanic I normally use was booked out a week. Since I was about to leave town I wanted to get the car diagnosed before I traveled. I called and asked if they could see me and they said they would squeeze me in for a diagnostic check and formulate a repair…

Great priceAuto engine diagnostic
Carlos7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Definitely the best option if you own a German or British car. They really know what they’re doing and do the job fast, accurately, and at a fair price.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Mikel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Was on time and do right the first time. Love theses people. AAAAAAA+++++++

Great priceAuto engine diagnosticVehicle safety inspectionOil change
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Good people, good service. I will use them from now on for all my vehicles.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Susie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great fast service and friendly staff! I will be recommending to my friends who have foreign cars.

Reasonable priceAuto engine diagnosticVehicle InspectionAuto maintenance
DebLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The staff are professional and knowledgeable. I will be bringing my vehicles here from now on.

Reasonable priceAuto engine diagnosticEngine repair
Bonnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They scheduled me in quick and were very professional. I appreciated the updates on their progress on my car and will definitely return for future service from them!

Great priceAuto engine diagnostic
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very pleased with the quality and efficiency of the work they performed.

Auto engine diagnosticVehicle InspectionAuto maintenance
MaryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

When my Mini needs it's work done, I don't plan on taking her anywhere else.

General repairs & maintenanceAuto engine diagnosticAuto engine tuning+ Punctuality+ Quality+ Professionalism
Catriona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best shop I’ve ever brought my car to. Highly recommend and I will definitely be back for anything car related. My car runs amazing and the thoroughness was awesome. Loved getting pictures of what needed to be repaired and my car was done when they told me it would be. Edit: brought my car to this shop again and a…

TransmissionElectrical repairAir & cabin filter replacement
Kenneth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

A plus repairs and service. The people are pretty nice too!

Auto engine diagnostic
Andrea12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing team that have always delivered great service, honesty, and quality. Our neighbor recommended them to us, we’ve referred a few others since, and have only heard positive things. We’re so thankful to have a trustworthy and reliable shop that’s great across our BMW, Audi, and now Toyota.

Auto maintenanceBatteryAuto engine diagnostic
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prestige was great. Timely and thorough. Have used them for years. Highly recommend them.

Air & cabin filter replacementBatteryAir conditioning
Marcine15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good explanations of what is going on.

Auto engine diagnosticGeneral repairs & maintenance
Eleasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gave a detailed report of my entire car. They were also way more attentive and better priced than going to the dealer.

Auto engine diagnosticAuto engine tuningVehicle safety inspection
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my car in for an oil change/inspection service. Shortly after dropping it off I had a thorough and descriptive email listing everything the tech had checked and each item that was recommended for needing extra attention , with measurements and photos to back it up. I had them keep my car over the weekend while…

Auto battery replacementAuto maintenanceBattery
Bert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

As always this company goes above and beyond!!! They service both my BMWs and will continue to do so. If you are looking for top notch service and quality without the “factory” price look no further! My in laws are now bringing their Audi here as well. Michelle, the front desk clerk is always pleasant and does a…

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

Auto maintenanceBrakesAuto engine diagnostic
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very efficient and quality service. Michelle was very thoughtful to get my car done quickly for me. I appreciated that service on that day!!

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
JessicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They now have a Japanese Repair shop! Toyota, Subaru, and Lexus can now be taken care of some incredibly skilled and friendly professionals. I was very impressed with their help and above-and-beyond service with my Camry. They communicated with me multiple times through texts, email, and phone calls. I immediately…

Auto engine diagnosticGeneral repairs & maintenanceVehicle Inspection
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional, they didn’t “man-splain” to me. Will definitely use Prestige again!

Auto engine diagnostic
Limonene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They found the root cause of my car issues and worked with me to get them solved. They do solid work.

Auto maintenanceAuto engine diagnosticEngine repair
Oliver6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our 2011 BMW X5 35d has been serviced here since we purchased it in 2017. We have had major work on the exhaust system & sensors, to include warranty issues, brake jobs, suspension work, & preventive maintenance. Chris & the crew have always been knowledgeable, proactive & spot on on their assessments. They are easy to talk to & have gained my trust.

Auto emissions testingAuto maintenanceAuto engine diagnostic
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mike, Chris, Clint and the whole crew were very professional, communicating very clearly what they felt was needed, and the cost or potential issues with each step. I have very specific needs for my van as it is used to transport my wheelchair bound wife. Prestige has been wonderful at scheduling and adhering to the timing needs.

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
KyleLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with the professional service I received. A little pricey, but what isn't these days. I would highly recommend Prestige Auto Repair.

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
ZacharyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a new shop for me but I will definitely do business with them again. They took pictures of everything that was wrong, presented everything to me, and the cost came back exactly as they quoted. Great service.

Auto exhaust system repairAuto maintenanceBrakes
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just want to say they haven’t done any work yet but I can already tell by the way I have been treated this place is QUALITY! My rig hopefully has a not too major problem but non the less is currently only able to be driven short distances, this is my daily driver and family rig, I was told they are booked out for…

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Garry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased. Will definitely go back to Prestige.

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Jackson4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Communication was excellent, details of worked needed were sent in email with pictures and specific descriptions. They were great to work with.

Auto maintenanceAuto engine diagnosticVehicle Inspection
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was a pleasure to work with Chris. Repaired our Mini Cooper. Thank you Chris and your Technician who did the engine work. Their experience and knowledge saves money and time.

Auto engine diagnosticEngine repairOil change
Jerimy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic service by incredibly proficient and knowledgeable staff. Your car will be in good hands.

Air & cabin filter replacementAuto maintenanceBattery
TheresaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

At this point I only trust Chris and his team at Prestige Auto with my Euro vehicles. UPDATED: May '22 - Chris and his team have been working on my BMW 535d over the last few months. I have had a fault throw a lot - "drivetrain malfunction, drive moderately". At first we thought it was due to the battery; it was…

Air & cabin filter replacementAuto battery replacementAuto maintenance+ Punctuality+ Quality+ Professionalism
Phillip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys got to my Porsche Cayman in a timely manner, did a very thorough pre-purchase inspection, and provided me with an easy to understand report of their findings. I would give them a “Thumbs up” and use them again.

Auto engine diagnosticVehicle Inspection
Ric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They fixed it and it works great

A/C installation & repairAir conditioningAuto engine diagnostic+ Quality+ Professionalism
Clarissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I found this place upon moving to the area in 2020. They always provide great service and go above and beyond. I would highly recommend them. Besides, the additional of dog greeters was amazing.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Old5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service for BMW. I am a repeat customer and when I finish my next BMW purchase they will be working on that car too. Excellent company and great mechanics. I can't say enough how pleased I am with their service!

Air & cabin filter replacementBrakesElectrical+ Punctuality+ Quality+ Professionalism
Sherry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend Prestige Auto Repair! They are professional, friendly, honest and go above and beyond to service your needs in a timely manner!

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance+ Quality

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

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