Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for auto engine tuning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine tuning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#84 / 202
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Auto engine tuning”

Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Good people, good service. I will use them from now on for all my vehicles.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Colleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome as usual.

Reasonable priceAir & cabin filter replacementAuto maintenanceOil change
MaryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

When my Mini needs it's work done, I don't plan on taking her anywhere else.

General repairs & maintenanceAuto engine diagnosticAuto engine tuning+ Punctuality+ Quality+ Professionalism
Alexandru3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great people, great dog, very good service. Thank you so very much. Alex

Auto engine tuningOil change
Selwyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Prestige always manages to do the right thing and I trust them explicitly. If you're a beemer fan and need a good repair shop, Prestige is the place.

Auto engine tuningVehicle InspectionAuto maintenance+ Punctuality
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Prestige Auto Repair is a very professional and reliable auto service company. They were able to solve an operating problem on my 1993 Mercedes SEL 400 when the Mercedes Company service center could not.

TiresAuto engine tuningOil change
SabrinaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you for taking care of all my Mercedes Benz needs. They answered all my questions, and fixed my surprise check engine light. Thank you!

General repairs & maintenanceAuto engine tuningVehicle Inspection
Eleasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gave a detailed report of my entire car. They were also way more attentive and better priced than going to the dealer.

Auto engine diagnosticAuto engine tuningVehicle safety inspection
Fata1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Very good job. I trust them with my 1989 190e 2.6 MBenz.

BrakesOil changeSteering & suspension repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very efficient and quality service. Michelle was very thoughtful to get my car done quickly for me. I appreciated that service on that day!!

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Conrad11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been doing business with Mike and crew going on five years. They're always responsive, professional, and stand by their work.

ElectricalElectrical repairGeneral repairs & maintenance
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have always had great service and experience in dealing with Prestige. Would highly recommend them!

Auto maintenanceAuto engine tuning
TheresaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

At this point I only trust Chris and his team at Prestige Auto with my Euro vehicles. UPDATED: May '22 - Chris and his team have been working on my BMW 535d over the last few months. I have had a fault throw a lot - "drivetrain malfunction, drive moderately". At first we thought it was due to the battery; it was…

Air & cabin filter replacementAuto battery replacementAuto maintenance+ Punctuality+ Quality+ Professionalism
Ric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They fixed it and it works great

A/C installation & repairAir conditioningAuto engine diagnostic+ Quality+ Professionalism
Naro5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience, fixed in a timely manner, there was a small issues a 2 days later, but was quuckly fixed and only charged for parts instead of labor. Michelle is very helpful at the front desk.

BrakesCarburetor cleaningEngine repair
Old5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service for BMW. I am a repeat customer and when I finish my next BMW purchase they will be working on that car too. Excellent company and great mechanics. I can't say enough how pleased I am with their service!

Air & cabin filter replacementBrakesElectrical+ Punctuality+ Quality+ Professionalism
Jeanette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have taken cars to Prestige for many years and will continue to do so. They are extremely friendly and professional. They are busy but can always get us in quickly and get the work done on schedule. They are great mechanics but also great people. They are honest and thorough. Chris always clearly explains what…

BatteryAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Darr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

We have put our trust in this friendly, tried and true business for many years. They treat all makes and models like family. Their technical expertise and commitment to excellence reflects their absolute integrity and passion for quality service. Their top quality technicians have always provided reliable hands-on…

BrakesElectrical repairEngine repair+ Quality+ Professionalism
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Prestige Auto Repair have done outstanding repair work for the last couple of years. During this time I have found Mike/Chris/Carisa to be professional, honest and helpful. If I rated Prestige Auto Repair - it would be a 10.

A/C installation & repairBatteryBrakes
Private1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticAuto engine tuning
SarahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesAir conditioning+ Professionalism
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceSteering & suspension repairAuto engine tuning+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance134—
Oil change95—
Auto engine diagnostic64—
Auto maintenance56—
Vehicle Inspection56—
Electrical repair37—
Engine repair37—
Brakes35—

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