Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#426 / 467
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 36 Google reviews tagged “Brakes” · showing 20

johnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the place! If you have a sprinter and don’t do your own work, just bring it here. They know how to work it to the standard. A/c was fried and of course I figured it was the pulleys or my auxiliary belt/ pulley since I have a separate A/c for passenger rear, but it wasn’t even close. Good thing I didn’t start…

Customer photo from john's review
Great priceTransmissionElectrical repairTires
Suzanne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Attentive and caring team. Fixed the problem and checked in to ensure the car was running smoothly. Reliable and friendly service —Grateful for the team at Prestige!

Reasonable priceAir & cabin filter replacement+ Punctuality
Mark's5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys at prestige were very straightforward with the repairs necessary as well as their estimate. They got things done in a timely manner and had me back on the road in no time.

Reasonable priceBrakes
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

It’s never fun taking your vehicle in for repairs, but Prestige made it as “painless “ as possible. The did a complete inspection, provided an accurate estimate, and did the work for that amount. The work was done on time and any questions I had were answered. Just moved to Salem, and I am so glad to have found Prestige.

Reasonable priceVehicle InspectionBrakesOil change
JasonLocal Guide · 156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great experience as always. Prestige Auto knows their stuff!

Reasonable priceBrakes
ScottLocal Guide · 336 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I am very impressed with Prestige Auto Repair. From the personable people who scheduled repairs to the counter guys, everyone was cheerful a d helpful. Repair estimates were accurate and took exactly the time they promised.

Reasonable priceAuto brake replacementBrakesGeneral repairs & maintenance
Martin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The shop stands behind the quality of their work. They took care of the repairs that needed to be made on the vehicle - they went out of their way to order a dealer only part that needed to be replaced. I recommend Prestige Auto Repair and will be coming back to them in the future for sure.

Reasonable priceGeneral repairs & maintenanceBrakesBattery
MaryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

When my Mini needs it's work done, I don't plan on taking her anywhere else.

General repairs & maintenanceAuto engine diagnosticAuto engine tuning+ Punctuality+ Quality+ Professionalism
Meghan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super friendly and helpful! Also work was done for a very reasonable price considering the luxury vehicle market.

BrakesOil change
Fata1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Very good job. I trust them with my 1989 190e 2.6 MBenz.

BrakesOil changeSteering & suspension repair
Bert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

As always this company goes above and beyond!!! They service both my BMWs and will continue to do so. If you are looking for top notch service and quality without the “factory” price look no further! My in laws are now bringing their Audi here as well. Michelle, the front desk clerk is always pleasant and does a…

Air & cabin filter replacementAuto battery maintenanceAuto battery replacement
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

Auto maintenanceBrakesAuto engine diagnostic
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are the best. Such kind, professional people. Would highly recommend them.

Customer photo from Mike's review
BrakesGeneral repairs & maintenanceVehicle Inspection
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very impressed with the services I received for my Audi! Communication was great as well as estimates of needed repairs or replacements. I like the report given that shows pictures and details when inspected. I’m glad I decided to bring my car here and feel very confident to make this place my new auto mechanic…

Auto maintenanceBrakesOil change
Calvin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am pleased wholeheartedly to recommend Prestige Auto Repair in Salem, Oregon. Courteous service, and diligent attention to detail distinguish Chris Romanini's team from others, as they attend to your Mini's every need with elegance and efficiency.

BrakesAir conditioningGeneral repairs & maintenance
ZacharyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a new shop for me but I will definitely do business with them again. They took pictures of everything that was wrong, presented everything to me, and the cost came back exactly as they quoted. Great service.

Auto exhaust system repairAuto maintenanceBrakes
Impala8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Prestige Auto Repair IS the place to take your German vehicle. As a dog lover, it’s always wonderful to be greeted by their very friendly pup, Charlie. Their staff ALWAYS communicate extremely well via email messages & phone calls. Along with Charlie, you’ll definitely find that once you arrive at their front…

BrakesOil changeVehicle Inspection+ Punctuality+ Quality+ Professionalism
keizer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prestige performed an oil change, coolant change and break fluid change on my 2004 Porsche Boxter. Work was done in a timely manner and cost was as estimated. I will use Prestige again. again.

BrakesOil change
Jerimy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic service by incredibly proficient and knowledgeable staff. Your car will be in good hands.

Air & cabin filter replacementAuto maintenanceBattery
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have used Prestige Auto Repair for five years and three different Mercedes vehicles SLK 280, C250 and now our new C300 as well. Prestige is excellent 100% top shelf quality workmen ship. They understand Germany vehicles and do very high quality work. They are not cheap but fairly priced compared to Mercedes Benz for sure. Bill Pruett

BrakesSteering & suspension repairWheel alignment+ Quality+ Value

Show more brakes reviews (16 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

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