How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREPrestige Auto Repair
Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Prestige Auto Repair for 8 kinds of job.
Prestige Auto Repair for general repairs & maintenance
Clear ✕All 136 Google reviews tagged “General repairs & maintenance” · showing 60
This is the place! If you have a sprinter and don’t do your own work, just bring it here. They know how to work it to the standard. A/c was fried and of course I figured it was the pulleys or my auxiliary belt/ pulley since I have a separate A/c for passenger rear, but it wasn’t even close. Good thing I didn’t start…
Michelle is stellar. She is the manager and ended up being my advisor and provided excellent customer service from start to finish. I went from a Toyota to an Audi a week ago, and brought in my 2014 Audi A6 3.0T for an oil change and brake fluid service, and Michelle helped coordinate everything smoothly. She was…
Mike and his team provided excellent quality service and were courteous and professional.
Attentive and caring team. Fixed the problem and checked in to ensure the car was running smoothly. Reliable and friendly service —Grateful for the team at Prestige!
This was my 7th visit to Prestige and this is a truly great group of professionals. The communication via the service advisor (James) was timely and on point. Nadine feels back to specs! Thank you all for stellar work!!!
A very positive, near dealership experience for repairing and maintaining German vehicles. I've been extremely satisfied with the professionalism and competency of Prestige Auto.
They did a great job! We had a check engine light come and they fixed it quickly. The entire crew is great to work with!
Fast service and great communication at a resonable price
As usual, excellent service on my aging MINI.
This company was fantastic to work with. Their communication was fantastic and they worked in a very timely manner.
We had a problem with the windshield washer that the team at Prestige had worked on a while ago, I reached out, received a prompt response and they worked us in. They resolved the problem and that is why we are loyal customers
Prestige auto repair is the only place I will take me Mercedes. Best in technical repair and personal service.
Excellent customer service and did an outstanding job on our Porsche
I have to give a huge shout out to Prestige Auto Repair for the work they’ve done this past year on my 2013 BMW. I had some delayed maintenance that needed work. I was in a few months ago for rear differential work and most recently for front differential work and spark plugs, and they were just extremely…
I’ve been a customer for at least 28 years! I have absolute trust in their expertise, ethics and professional communication with a non mechanical! Oh, the dogs are sweet and very cute.
Great work, got me in and out, great customer service.
I am very impressed with Prestige Auto Repair. From the personable people who scheduled repairs to the counter guys, everyone was cheerful a d helpful. Repair estimates were accurate and took exactly the time they promised.
This place is great. My car is a 2009 model, with low mileage, so I am diligent about keeping it serviced. I just got it serviced and as always, the staff is friendly, competent and professional. This is the only place where I'll have work done.
I am so happy with the customer service and vehicle service on my JCW. Thank you Prestige!
Definitely the best option if you own a German or British car. They really know what they’re doing and do the job fast, accurately, and at a fair price.
Disappointed is the best word I would use to describe my experiencing of utilizing this shop for an overheating issue for my Subaru. They would rather go with what a customer suggests could be the problem vs doing the proper investigation, diagnostic testing or just general root-cause analysis. This tells me that…
Good people, good service. I will use them from now on for all my vehicles.
Got my VW all fixed up! Appreciate the constant communication and online system used to review repair options.
Absolutely top notch! They will be my go to.
I had an absolutely fantastic experience with Prestige - the service was fast, the price was excellent, and my 22 y/o car drives like a dream now!
The shop stands behind the quality of their work. They took care of the repairs that needed to be made on the vehicle - they went out of their way to order a dealer only part that needed to be replaced. I recommend Prestige Auto Repair and will be coming back to them in the future for sure.
Would be a returning customer after my last choice to use Prestige Auto Repair but they were unable to provide maintenance quotes on specific requested preventative maintenance items. This company does not work well with customers not experiencing the distress of having a broken down vehicle and not knowing where…
When my Mini needs it's work done, I don't plan on taking her anywhere else.
Best shop I’ve ever brought my car to. Highly recommend and I will definitely be back for anything car related. My car runs amazing and the thoroughness was awesome. Loved getting pictures of what needed to be repaired and my car was done when they told me it would be. Edit: brought my car to this shop again and a…
Great service, as usual. Will be coming back again.
Great service on my Mercedes GLC.
As usual, reliable, good communication, nice to have a loaner (I live out of town). Thank you!
Quality work
There is no other place in Salem I would go to have my car serviced and repaired. Prestige is the best.
Thank you for taking care of all my Mercedes Benz needs. They answered all my questions, and fixed my surprise check engine light. Thank you!
Amazing team that have always delivered great service, honesty, and quality. Our neighbor recommended them to us, we’ve referred a few others since, and have only heard positive things. We’re so thankful to have a trustworthy and reliable shop that’s great across our BMW, Audi, and now Toyota.
They know my car and fix what they can. Parts are hard to find for my 2004 SL600, but they do what they can. I appreciate EVERYTHING they have done, to keep my car running!
Great job. Thanks
I had my Mercedes 300td serviced at prestige auto. It was a great experience. I was really impressed with the list of issues that needed immediate attention, things that can wait and things that passed inspection. Pretty cool deal because now I can make an informed decision on what I can/ want to take care of in my…
Prestige was great. Timely and thorough. Have used them for years. Highly recommend them.
Good explanations of what is going on.
Return customer. Corrected minor hose leak and topped-off PS fluid - reset airbag light I triggered working on my window regulator. Provided thorough inspection with complete report/pics to help anticipate timing of future maintenance (status of break fluid, wipers/washer nozzles, minor leaks). Continued…
Took my car in for an oil change/inspection service. Shortly after dropping it off I had a thorough and descriptive email listing everything the tech had checked and each item that was recommended for needing extra attention , with measurements and photos to back it up. I had them keep my car over the weekend while…
I love the way they communicated with me every step of the way! Their customer service is amazing!
Awesome people, great service
Amazing and i recommend! Staff is very friendly and work is solid 💯💯💯💯💯💯
As always this company goes above and beyond!!! They service both my BMWs and will continue to do so. If you are looking for top notch service and quality without the “factory” price look no further! My in laws are now bringing their Audi here as well. Michelle, the front desk clerk is always pleasant and does a…
Outstanding customer service.
Excellent service
Very efficient and quality service. Michelle was very thoughtful to get my car done quickly for me. I appreciated that service on that day!!
They now have a Japanese Repair shop! Toyota, Subaru, and Lexus can now be taken care of some incredibly skilled and friendly professionals. I was very impressed with their help and above-and-beyond service with my Camry. They communicated with me multiple times through texts, email, and phone calls. I immediately…
Prestige auto did a great job with our car. They were really good about explaining the issues and the repairs. Only reason not five stars is that my car was in the shop 4 days for routine maintenance.
We have used them multiple times for a variety of things and ALWAYS come away happy!
Great service experience, they diagnose the vehicle and take pictures to show you what needs to be fixed and the time frame for the work to get done.Highly recommended.
Prestige was able to help me when an emergency came up. They did a fantastic job, saved my bacon. I love going to Prestige, they treat you like family and treat your car like it is yours!
Great People
These guys are the best. Such kind, professional people. Would highly recommend them.
Did great work, super informative about inspection of vehicle
They found the root cause of my car issues and worked with me to get them solved. They do solid work.
Love these guys! Professional, courteous, and do a great job!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 134 | — |
| Oil change | 95 | — |
| Auto engine diagnostic | 64 | — |
| Auto maintenance | 56 | — |
| Vehicle Inspection | 56 | — |
| Electrical repair | 37 | — |
| Engine repair | 37 | — |
| Brakes | 35 | — |
