Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#93 / 342
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Transmission”

johnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the place! If you have a sprinter and don’t do your own work, just bring it here. They know how to work it to the standard. A/c was fried and of course I figured it was the pulleys or my auxiliary belt/ pulley since I have a separate A/c for passenger rear, but it wasn’t even close. Good thing I didn’t start…

Customer photo from john's review
Great priceTransmissionElectrical repairTires
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very experienced mechanics. Reasonable priced.

Transmission
JimLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They did a great job! We had a check engine light come and they fixed it quickly. The entire crew is great to work with!

Vehicle Inspection
PeggyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have to give a huge shout out to Prestige Auto Repair for the work they’ve done this past year on my 2013 BMW. I had some delayed maintenance that needed work. I was in a few months ago for rear differential work and most recently for front differential work and spark plugs, and they were just extremely…

Reasonable priceTransmissionGeneral repairs & maintenanceVehicle Inspection
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’ve been a customer for at least 28 years! I have absolute trust in their expertise, ethics and professional communication with a non mechanical! Oh, the dogs are sweet and very cute.

Great priceA/C installation & repairElectricalAuto engine diagnostic
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciated the updated inspection and repair assessment based on priority needs!

Reasonable priceTransmission
Catriona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best shop I’ve ever brought my car to. Highly recommend and I will definitely be back for anything car related. My car runs amazing and the thoroughness was awesome. Loved getting pictures of what needed to be repaired and my car was done when they told me it would be. Edit: brought my car to this shop again and a…

TransmissionElectrical repairAir & cabin filter replacement
Brett8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job fair price

Oil changeSteering & suspension repairTransmission
steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a patron of Prestige Auto for about 23 years. The only place I’ll ever go. The knowledge and work are always 5 stars. The ethics and kindness is a 10 star!

Air & cabin filter replacementElectrical repairTires
PC11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very good, except I very much dislike being charged book time rather than actual definitely added to the bill

Oil changeTransmission
Jesica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and great people I will definitely use them again. Thank you for everything

Engine repairGeneral repairs & maintenanceTransmission
Jerimy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic service by incredibly proficient and knowledgeable staff. Your car will be in good hands.

Air & cabin filter replacementAuto maintenanceBattery
TheresaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

At this point I only trust Chris and his team at Prestige Auto with my Euro vehicles. UPDATED: May '22 - Chris and his team have been working on my BMW 535d over the last few months. I have had a fault throw a lot - "drivetrain malfunction, drive moderately". At first we thought it was due to the battery; it was…

Air & cabin filter replacementAuto battery replacementAuto maintenance+ Punctuality+ Quality+ Professionalism
ChrisLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

04/27/22 update: brought this car back for a control arm bushing repair, transmission service, and alignment. Excellent service, once again. We will be bringing our primary family car here as well. Excellent service with super friendly and honest staff. My wife and I brought an older BMW here to inspect and Chris…

Steering & suspension repairTransmissionVehicle Inspection
john6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike & the crew at Prestige took care to make sure that the transmission replaced was the correct one for my year and model and that it worked well with the electrical system. I like that they try to do quality work and keep my car running safely.

General repairs & maintenanceTransmission+ Quality+ Professionalism+ Value
Cheryl11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is the first time I ever used Prestige Auto Repair. I have a Mercedes and the transmission was having problems. They fixed it, they are very professional very trustworthy and very qualified. I would recommend Prestige Auto to anybody who needs car servicing. I give them a gold star!

Transmission+ Punctuality+ Quality+ Professionalism
Dai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely thorough and careful. They know Mercedes Benz machines and service them correctly.

A/C installation & repairAir conditioningAuto engine diagnostic+ Professionalism
Msgee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I really am thankful for the way Prestige Auto keeps my auto in good running condition and for the wonderful care they give my car. No question or statement too silly. Thanks all!!!

BatteryBody & TrimBrakes
Darr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

We have put our trust in this friendly, tried and true business for many years. They treat all makes and models like family. Their technical expertise and commitment to excellence reflects their absolute integrity and passion for quality service. Their top quality technicians have always provided reliable hands-on…

BrakesElectrical repairEngine repair+ Quality+ Professionalism
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Transmission+ Punctuality+ Quality+ Professionalism
Nathanael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryElectricalAuto engine diagnostic+ Quality
Jaime1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementElectrical repairSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

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